RATE PLAN MIGRATION SHIT

GRNOPTOUT

I understand you need further assurance and clarifications about migrations, no worries I'll be more than happy to help you! Shall we proceed opting you out?

tas : Thank you for confirming cx, let me go ahead and process this for you. Please give me a few moments thank you. (tas temp check)

I totally understand your decision and rest assured that the migration is voluntary and we can opt out anytime before the oct 17. Shall we proceed opting you out?

Thank you for patiently waiting. Good news! I successfully opted you out of the migration. Rest assured your rate plan and billing will stay as is.

We periodically review our plans and services to ensure our customers receive our latest benefits and features. We are performing a rate plan migration of some consumer and business accounts to newer plans, starting with their November bill cycles.

I understand you need further assurance and clarifications about migrations, no worries I'll be more than happy to help you!

I immediately checked your account and see if there's any future dated migration on your account, but no worries the account is not affected! But to make sure would you like to opt out this account to prevent any changes on the account?

I appreciate that you reached out regarding this migration, we definitely do respect your decision about this, you're definitely not affected but as I make sure I added the block opting out this account from any plan changes, and rest assured your plan will stay the same and will bill you the same charges on your future bill cycles as well.

Eligible

Thank you for reaching out to us with regards to the phone plan change. We just want to clarify that this is not a forced change. If you have received a notification on your line regarding the change, it is only a suggestion from the system to switch to one of our newer plans so that you may receive our latest benefits and features. If you do decide to opt out after considering the option, you definitely have the option to opt-out and not change your phone plan and I can certainly help set that up for you.

We appreciate you reaching out today about suggested plan change, (customer)! The suggested plan change is one of the t-mobile newest projects where you could be eligible for future promotions. If you don't want to change your plan though, we can definitely opt out to keep your rate plan. Would you like to stay with your current plan?

Not Eligible

Thank you for reaching out to us with regards to the phone plan change. We just want to clarify that this is not a forced change. If you have received a notification on your line regarding the change, it is only a suggestion from the system to switch to one of our newer plans so that you may receive our latest benefits and features. Checking here though, I see that you currently have the Essentials plan that we currently offer and that means your phone plan is not affected with the change. With this, rest assured that your phone plan won't be affected and that you continue on this plan moving forward.