CUSTOMER JOURNEY

Inside sales center(making sales) service( handles service tech, sight survey) once activate delivery (delivery team, and deliver propane business services (lapses) one call center operations (all of the team)

Key Roles Within Customer Lifecycle - CES

INSIDE SALES BUSINESS SERVICES CUSTOMER EXPERIENCE ADVOCATE DELIVERY COORDINATOR SERVICE COORDINATOR

Key Roles Within Customer Lifecycle - Field Operations

OPERATIONS COORDINATOR SERVICE TECHNICIAN TERRITORY MANAGER ASSISTANT TERRITORY MANAGER DELIVERY REPRESENTATIVE