Place Order

PLACE ORDER ACKNOWLEDGEMENT/ EMPHATHY I'd be happy to help you place your order today! Let's go shopping! VERIFICATION NO DETAILS In order for me to address your concern properly, may I have the full name, email address and shipping address on your order? AUTHENTICATED In order for me to address your concern properly, may I know who I am speaking with? NOT AUTHENTICATED In order for me to address your concern properly, may I please verify the full name of the person the order is being shipped to and the shipping address on the order? Thank you for providing your information! Who the pleasure am I speaking with? PROBING QUESTIONS What form of payment are you using today? Do you have your items in your shopping bag? DIFFERENT PAYMENT METHOD (NOT CREDIT CARD) Thank you, X. I am afraid I am unable to help you complete your order since you will be using a different form of payment. We can only accommodate payments using credit card through chat. Instead, I can help you by adding your items in your cart and once I'm done, I will provide you the order number so you can complete your payment through phone. Would that be okay for you? HOLD 1 Thank you, XX. Do you mind holding 1-2 minutes while I place your order? Please Can I have your shipping address for this order? PROCESS (send QT: PBL - Add Payment) (send QT: PBL - Closing) UNABLE TO PLACE ORDER Upon checking your shopping bag, I notice that you have more than X items. I'm afraid I have to transfer you to phone since they are able to help you with placing your order. We have a maximum number of items to place an order through chat. Please call 1-800-411-5116 between 8:00 am and 2:00 am EST, and a Customer Care Specialist will be happy to assist you! insert compliment & recommendation here CLOSING CLOSING (QUESTIONS) Thank you so much, X! Is there anything else that I can help you with today? You're welcome, X! Is there anything else that I can help you with today? CLOSING (PROCESSED) Thank you so much for choosing Victoria's Secret and for being our loyal customer, X. I appreciate you for allowing me to assist you with placing your order. And I hope you enjoy the rest of your day! CLOSING (GENERAL) Thank you for choosing Victoria's Secret and for giving us the opportunity to serve you, X. We will continue to work hard to improve our processes and provide you with the exceptional service you deserve.