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AGENT REVIEW

Thank you for being a loyal customer with us Peter, we appreciate you sharing the information regarding the recent experience that you have gone through, while you are trying to recontract.  I completely understand how frustrated you must be; however, this is not the kind of experience that we would want our customers to go through.


Virgin to honor the package offered and for compensation for hassle and wasting my time on a Sunday morning. 

You can also choose to have a look at our website at www.virginmedia.com/help for more information. For any further assistance we would request you to contact our customer care team on the below mentioned number. We appreciate the time and patience you have invested in writing to us, we are looking forward to help you at the earliest. Stay safe, Take care.

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Thank you for sharing. Here’s a quick summary. The issue is about Poor Service. Would you like to amend anything, and can you also confirm your desired resolution?

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Thanks for sharing. Here’s the case number for your reference: C-1704264262

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IF THERES NO RESOLUTION ON THE PREVIOUS CASE

Thank you for sharing this. I’m truly sorry that your previous escalations to management didn’t result in any follow‑up that’s not the experience you should have had. I completely understand why you’re upset, and your frustration is valid. I’ll make sure this is properly documented and escalated again so we can work toward a resolution.