ADDITIONAL DETAILS - Hello, Thank you for contacting the 23andMe Team. I understand that you have no longer an access to the old email address associated with the account. I am unable to locate an account associated with the email address you’re writing from. To assist me with locating your account, please provide me with your full name and birth date. In addition, please provide as many of the following details as possible: Alternate email addresses Sample Barcode Order ID Shipping address Phone number listed on the order or account FOR ESCALATION TO T1AO -Reason for escalation: Cx is no longer have an access to the email address associated with the account. ADD NOTES ON PROMPT "This is a follow up email from 23andMe Customer Care. It was a pleasure speaking with you today." + anong assistance or nagawa nyo to help the Macro Amazon receipt if can't locate the order- Ops::Amazon::Unregistered Kit, Request Order Info. CX LOGIN INTO DEMO ACCOUNT Thank you for contacting the 23andMe Team. I understand that you mailed your kit prior on registration. It is possible that you are currently signed in to an account that does not contain your sample and results. If you are still signed with that account, please sign out with that account by clicking your profile name in the upper-right hand corner of your 23andMe account and selecting "Sign Out". Furthermore, our records indicate that the sample for Mark Wilson, barcode ending in 0647 was successfully registered to the 23andMe account associated with your email address,(wilmark1969@yahoo.com). To log in to your 23andMe account, please follow the steps below: Visit: https://www.23andme.com/user/signin/ Enter your email address - (wilmark1969@yahoo.com) Enter your password Enter the 6 digit verification code received via email or from a connected authenticator app Please let us know if you were able to access your account after following the steps provided above. Order: 3 order info Account/Registered Sample: Login Logout Caller's name: Caller's email address: Have access to the account?: Account owner name: DOB: Email address of the account owner: Issue/Concern: UNREGISTERED RECEIVED AT LAB (PUSHBACK) Hello, Thank you for your reply. Our records indicate that your sample is still unregistered. Please note that you will not receive your results as your sample will not be processed by our laboratory until it has been registered to a 23andMe account. To better assist you, I have sent the barcode in question on our previous conversation. To begin the registration process, the person who provided their sample using this kit should visit: https://www.23andme.com/start Once the kit in question is registered, you may then check the status of your sample within your 23andMe account. I will await your reply confirming you are able to register the kit in question. Best regards, Bien The 23andMe Team REGISTRATION CHIP UPGRADE/ DAMAGED KIT BOX Hello Sarah, Thank you for contacting the 23andMe Team. I am sorry to hear that you received your chip upgrade order damaged. Yes, you are correct that our records indicate that you have not yet registered your chip upgrade kit. Please note that you may register this chip upgrade kit to the appropriate profile and get a new shipping label, by following the steps below: Visit https://www.23andme.com/start Sign into your existing 23andMe account. Enter your 14-digit barcode if it's still readable, and select “Assigned Kit: [[PROFILE NAME]]" Click Confirm. Once you have successfully registered your chip upgrade kit, you will receive a confirmation email, and your account will update to display the status of your chip upgrade sample. Additionally, you may find this information helpful. If you experience any difficulty completing this process and prefer to be assisted by a representative, please do not hesitate to contact us through our live support channels. To learn more, please visit the following link: https://customercare.23andme.com/hc/en-us/articles/360050651194 Lastly, since the USPS box for chip upgrade kit is no longer usable because it was damaged upon delivery, I would be happy to provide you with a new USPS label. You will need to affix this to a new box, either your own or one from your local post office. For your own reference, the dimensions of our kit boxes are approximately 7'' x 5'' x 1''. You can print or download a copy of your new USPS label by following the link here: {{ADD LINK FROM ADMIN}} Be sure to record the USPS tracking number listed on the new label so you can track the status of your kit in transit. Alternatively, we also offer a free replacement kit for the entire chip upgrade order, your new chip upgrade replacement kit will be processed within 2-3 business days. Please confirm how you would like to proceed. Best regards, Tanya The 23andMe Team CALL CX DON'T WANT TO ESCAL TO ST - We understand the importance of having access to your 23andMe account) and sincerely apologize for the delayed response. We are currently experiencing a high volume of inquiries and therefore the response time is taking longer than usual. We can assure you that our specialized team will get back to you as soon as they can. I have notified them of the urgency of your request as well." PUSHBACK AND CUSTOMER REALLY DON'T WANT TO END THE CALL: -"I have given you all the information that I currently have available and I won't be able to assist you further until our specialized team has reviewed your case. I sincerely apologize for the inconvenience but I will need to end this call now so that I can assist other customers." DIFFERENT BARCODE: Hello, Thank you for your reply. Based on the barcode that you have provided, it appears that the kit purchased for you is from a different provider. Additionally, we are not affiliated with any third party services. You might want to contact them directly for assistance. Please let me know if I can be of further assistance. Best regards, Name The 23andMe Team PROFANITY We ask that you refrain from using profanity and abusive language in your communications with the Customer Care Team. I would be happy to assist you once we are able to have a respectful and productive dialogue. Transfer to phone number +1 (833) 603-0419 Dial 1 for T1 Ops Dial 2 for T1 Prod Dial 3 for T1 Advanced Ops Dial 4 for T1 Advanced Prod