trade in return (RMA) tool 

http://pscoreports.gsm1900.org/Reports/report/Business%20Operations%20Reporting/Sales%20Operations%20Services/Device%20Recovery%20Offer%20Status 

  

Assurant tool 
 

http://pscoreports.gsm1900.org/Reports/Pages/Report.aspx?ItemPath=%2fBusiness+Operations+Reporting%2fPost+Sales+Reports%2fReturns+Reports%2fAIZ+Receipt+Validation+Tool