N/A, 05 Mar. 2024 , 05:06am Welcome to T-Mobile messaging!  Please turn on app notifications to get updates on the go. [Sent] MARY EIGEL, 05 Mar. 2024 , 05:06am Can’t connect to Apple TV n Hulu that you’re paying for T-Mobile, 05 Mar. 2024 , 05:06am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 05 Mar. 2024 , 05:06am Let’s work on your request. [Read] T-Mobile, 05 Mar. 2024 , 05:06am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Cedrick, 05 Mar. 2024 , 05:07am Hi Mary, This is Cedrick from T-Mobile. I'm Here to help. We appreciate your patience in waiting to be connected. Let's partner together to get this resolved. [Read] MARY EIGEL, 05 Mar. 2024 , 05:08am Great Cedrick, 05 Mar. 2024 , 05:09am May I kindly know what specific did you get Mary? [Read] MARY EIGEL, 05 Mar. 2024 , 05:11am We’re getting Hulu, Apple TV & Netflix. We had power outage. Now we can’t get. [Privately] Khim, 05 Mar. 2024 , 05:11am Oh no! I hope you are doing good already after the power outage, No worries let me help you out [Sent] Cedrick, 05 Mar. 2024 , 05:12am Oh no! I hope you are doing good already after the power outage, No worries let me help you out. [Read] [Privately] Khim, 05 Mar. 2024 , 05:12am May I kindly ask what error message you are getting? [Sent] MARY EIGEL, 05 Mar. 2024 , 05:12am All good thanks Cedrick, 05 Mar. 2024 , 05:12am May I kindly ask what error message you are getting? [Read] MARY EIGEL, 05 Mar. 2024 , 05:12am It wants me to sign in. MARY EIGEL, 05 Mar. 2024 , 05:13am Netflix works [Privately] Khim, 05 Mar. 2024 , 05:14am Gotcha! Working on it already. [Sent] Cedrick, 05 Mar. 2024 , 05:14am Gotcha! Working on it already. [Read] MARY EIGEL, 05 Mar. 2024 , 05:14am Great Cedrick, 05 Mar. 2024 , 05:17am Can you please try to sign in using the account that you use when you redeem the apple tv+? [Read] MARY EIGEL, 05 Mar. 2024 , 05:18am Ok Cedrick, 05 Mar. 2024 , 05:18am As for the Hulu with ads on us it looks like we weren't able to redeem this yet. no worries we can definitely process the redemption while you're here in the chat with me. [Read] MARY EIGEL, 05 Mar. 2024 , 05:19am Working now MARY EIGEL, 05 Mar. 2024 , 05:19am It reloaded it. [Privately] Khim, 05 Mar. 2024 , 05:20am Perfect! May I know if the apple TV is working already as well? [Sent] Cedrick, 05 Mar. 2024 , 05:20am Perfect! May I know if the apple TV is working already as well? [Read] MARY EIGEL, 05 Mar. 2024 , 05:20am Apple is, not Hulu [Privately] Khim, 05 Mar. 2024 , 05:21am Got it! Let me reprocess activating the Hulu here on the system. [Sent] Cedrick, 05 Mar. 2024 , 05:22am Got it! Let me reprocess activating the Hulu here on the system. [Read] MARY EIGEL, 05 Mar. 2024 , 05:22am 👍 Cedrick, 05 Mar. 2024 , 05:24am We can now go ahead and process the Hulu with ads, all you need to do is process the steps that I will provide to you. [Read] [Privately] Khim, 05 Mar. 2024 , 05:24am Good thing here is that you are getting the apple tv and hulu subscription on us for free, and got Netflix, you are getting it at discounted rate. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Sent] MARY EIGEL, 05 Mar. 2024 , 05:24am 👍 Cedrick, 05 Mar. 2024 , 05:26am On Start a new submission page, customer enters their T-Mobile phone number. Customer logs in with their T-Mobile ID. Customer clicks Continue when promotion page is displayed. Customer clicks Redeem Here when the Thanks Page with next steps is displayed. Customer will be taken to a Hulu landing page to subscribe to the offer for Hulu with Ads. Customer will see a screen describing their offer with their redemption code. They will click REDEEM NOW to accept the terms and redeem their subscription. Hulu will ask for their email, name, birthdate, and password to protect their account. Next, Hulu will ask for their payment details and will charge a $1 authorization fee that will fall off once the credit card is confirmed. (Hulu requires them to add a credit card when creating an account as part of their standard redemption process, but don't worry - they will still receive it on us. If they need to take any action later to avoid being charged, we’ll notify them directly with instructions.) The next page will confirm they are subscribing to the $7.99/mo. Hulu with Ads subscription. Now they're ready to watch Hulu! [Read] [Privately] Khim, 05 Mar. 2024 , 05:27am I will stay here at our conversation, please let me know if you able to access hulu after the steps provided? [Sent] MARY EIGEL, 05 Mar. 2024 , 05:28am Can I do this thru app? Cedrick, 05 Mar. 2024 , 05:29am Yes you are correct Mary! [Read] MARY EIGEL, 05 Mar. 2024 , 05:29am Thank you very much Cedrick, 05 Mar. 2024 , 05:30am Good thing here is that you are getting the apple tv and hulu subscription on us for free, and got Netflix, you are getting it at discounted rate. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read] MARY EIGEL, 05 Mar. 2024 , 05:30am Wanting to get new phone, but believe I have to wait til May Cedrick, 05 Mar. 2024 , 05:32am That's good to know that you are planning on getting a new device! [Read] Cedrick, 05 Mar. 2024 , 05:32am May I kindly know what specific device are you eyeing up Mary? [Read] MARY EIGEL, 05 Mar. 2024 , 05:33am Probably iPhone 15. My current phone will be eligible then for best deal? As well as 314-607-3124? Cedrick, 05 Mar. 2024 , 05:35am That's a great device Mary! [Read] MARY EIGEL, 05 Mar. 2024 , 05:37am Thank you. Cedrick, 05 Mar. 2024 , 05:37am Wow! Doing some trade in for upgrade is a great move! As per carefully checking, currently we do have $830 off promotion if you will trade in your current device for iPhone 15 series. The good thing about it is that it is still ongoing and there's no tentative date for the promotion expiration. But no worries! Every now and then T-Mobile offer new promotion. Sounds good? [Read] Cedrick, 05 Mar. 2024 , 05:38am You're always welcome Mary! as a loyal customer for 19 years we are happy to have you here in T-Mobile family! [Read] Cedrick, 05 Mar. 2024 , 05:41am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Mary? [Sent] [Privately] Khim, 05 Mar. 2024 , 06:06am We appreciate you answering our call, Mary. Rest assures that everything in your acocunt is all set and you will be notified as well. Once T-Mobile offers Disney plus that you can take advantage of. As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it. https://www.t-mobile.com/offers/t-mobile-tuesdays We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent] Cedrick, 05 Mar. 2024 , 06:07am We appreciate you answering our call, Mary. Rest assured that everything in your acocunt is all set and you will be notified as well. Once T-Mobile offers Disney plus that you can take advantage of. As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it. [https://www.t-mobile.com/offers/t-mobile-tuesdays](https://www.t-mobile.com/offers/t-mobile-tuesdays) We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent]