Shared note

Rewrite these responses into a positive one:

• I'm sorry but we cannot put a hold in the account now that the adjustments are reflected, Mike.

Thank you for reaching out, Mike. I understand how important for you to take care of your account. However, since the adjustments are already applied. We're unable to hold it in your account since it was already applied. Let me just check for the other options on my end. And let see what we can do. Okay?

• It has already been scheduled for the 4th of April and we really cannot expedite that, Mike.

Thanks for reaching out, Mike. As per checking here that the scheduled of you expedite was already set to the 4th of April. I see here that we're unable to adjust it. No worries, since you got me here on the line let's just make sure that we will resolve your issue. Let's me just the other options here.

• Alright. I double checked everything. The device has been validated and the pending credit is set to be applied on April 3rd

Congratulations! As per checking here, your device is already validated, and the pending credit are subject to applied on 3rd of the April. Rest assured that the credit will reflect on your account on the said date.

• I do not have the option to have the fees from Assurant be credited immediately. We may still have to wait for Assurant to remove the charges after they had validated the returned device.

I understand where you are coming from. However, we're unable to credit the fees from Assurant on your account immediately. Rest assured that, once the Assurant removed the charges and validated the device that you returned. You will get a notification once the fees are already applied on your account.

• I'm sorry but we really cannot see it, Mike. This is processed by the Assurant team's system, and we do not have access to it.

I understand that you want to make sure that your account manages correctly. However, since this was processed by the Assurant team, our system won't let us access this on our end. No worries, I will be providing their phone number so you can contact us and validated it on their end. I will be leaving a note here on your account that you contacted for this reason, so they already know your concern once you contact them. Okay?

• Please know that Assurant's automatically apply charges if the expected returned device is not shipped within 7 days which was the reason why you got charged, Mike. Also, it is still highly recommended to contact Assurant about this as they are the one who will validate the phone and remove the charges from the account.

I understand that you want to make sure that you manage your account correctly. However, please be advised that the Assurant will the one who applied the charges on your account since the phone was not shipped on time which is within 7 days. I highly suggest contacting the Assurant regarding on this matter so they will validate the phone and remove the charges form your account.

• The more user in the same location, the speed may be lowered due to congestions.

Ensuring you enjoy the utmost capabilities of our network is our top priority. However, you may experience lower speed if there's a lot of customers connected on your same tower. Rest assured, that our team is working with this o enhance this networks' capacity and performance for all users.

• We highly appreciate you for being a customer for 14 years but please be advised that all of our customers are charged for data pass, Yan.

We appreciate you for being a loyal and valued customer here in T-Mobile for 14 years. However, to ensure that all our customer's will get a high-quality service, data pass charges are applied. This will help us to maintain the better service that we provided to our customers.

• It is not scripted as I am currently typing everything here, Darren. That is what happens when there are congestions with the signal. We call it fair usage for all customers and if your plan has premium data, that can be used first and if that is all used up, the speed may be lowered.

Thank you for reaching out, Darren. I want to assure that everything I shared is coming with all of my heart with my sincerity. However, to ensure that all our customer will get a high-quality experience on our network. Once you exceed the high-speed data you might noticed a data reduction

• Please know that for b

So it’s like we pay it just to sit there unusedill disputes, we can only validated the last 60 days.