04/07 CALLS · Offline Notepad

RNU250704022746

Surname : ANDERSON

Mobile Number : 07562172271 / 07562172288

Post Code : LS14 5HZ

1st Line of Address : 231 Stanks Lane South, LEEDS, LS14 5HZ, GB

Email Address : liamanderson23@gmail.com

Model # : FCV309WNE.ABWQPUK

Serial # : 310PNEB89916

DOP : 04/01/2024

Retailer : CURRYS

[Customer Issues] Leakage from filter

Cleaned the pump filter. No any visible damage on the filter. Drain tube has been put back to the clip part of the panel. No any visible damage on the drain tube. Filter has been screwed fully. Washer is properly balanced. Issue persist.

No parking permit needed.

[Consultation contents] AI Summary Recommendations

Contact Reason: Customer is experiencing recurring issues with their washing machine, specifically that it is leaking water onto the kitchen floor after a recent repair, which was supposed to address a previous spinning issue.
Customer Request: Customer seeks immediate resolution for the leaking problem and is open to scheduling another service appointment or discussing potential replacement options if necessary.
Agent Solution: Agent confirmed the need for a new engineer visit to assess the washing machine's leaking issue. The agent documented the customer's concerns and advised checking the filter and drain hose for any visible damage or blockages. The agent also requested photos or videos of the leak for further evaluation.
Resolution Acceptance: Yes. The customer accepted the proposal for another engineer visit to diagnose the issue further.
Customer Pain Point: Customer is frustrated with the ongoing problems with the washing machine, particularly the recent flooding of their newly fitted kitchen, and is concerned about the reliability of the unit after multiple repairs.
Notable Comments: Customer mentioned having video evidence of the leak and expressed confusion about why the machine is leaking after recent repairs, indicating a lack of trust in the machine's reliability.

[Request] DONE BOOKING

Surname : GREEN

Mobile Number : 07969482873

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] LG SOUNDBAR

[Consultation contents] [AI Summary]

Contact Reason: Customer is experiencing no sound from their LG soundbar and is seeking assistance with the issue.
Customer Request: Customer requests troubleshooting help for the soundbar instead of returning it to the retailer due to lack of packaging.
Agent Solution: Agent acknowledged the issue and informed the customer that they would transfer them to the appropriate department for further assistance with the soundbar.
Resolution Acceptance: Yes. The customer accepted the transfer to the right department for help with their soundbar issue.
Customer Pain Point: Customer is frustrated by the inability to return the soundbar for repair due to lack of packaging and is seeking immediate assistance.
Notable Comments: Customer attempted to contact the retailer for help but was unable to resolve the issue, leading them to reach out to LG directly for support.

[Request] DONE NO NEED TO DOCU

CNU250704631841

Surname : URBANIAK

Mobile Number : 07902708400

Post Code : UB10 0QX

1st Line of Address : 37 MASTERMAN PLACE, UXBRIDGE, UB10 0QX, GB

Email Address : damian.urbaniak@yahoo.co.uk

Model # : LSWD100E.ABWQKUK

Serial # : 311KWBY5J813

DOP : 30/03/2024

Retailer : LG ELECTRONICS UK LTD

[Customer Issues] organize someone to disconnect

[Consultation contents] Note: Customer ring us ack because the people that supposed to collect the unit didn't collect it and they told the customer that the unit is still connected to where it was installed. Customer also asked that if he's the one who will organize someone to disconnect the unit can we also cover for the charge that he will pay for that call out fee.

[AI Summary]

Contact Reason: Customer is calling to complain about a failed collection of their washing machine, which was supposed to be picked up after a refund was authorized. The machine is still connected to water, preventing collection.
Customer Request: Customer seeks immediate rescheduling of the washing machine collection, emphasizing the need for a professional to disconnect it due to the water connection.
Agent Solution: Agent acknowledged the issue and coordinated with the repair department to arrange for a specialist to disconnect the washing machine before collection. The agent also offered the option for the customer to arrange for a disconnection service at their own expense to expedite the process.
Resolution Acceptance: Yes. The customer accepted the proposed solution and expressed willingness to arrange for a disconnection service to facilitate the collection.
Customer Pain Point: Customer is frustrated by the prolonged absence of a washing machine for over a month and a half, which is particularly challenging for their family of three.
Notable Comments: Customer mentioned that the couriers sent for collection were not equipped to handle appliance disconnections, highlighting a mismatch in service expectations. They also noted the complaint was raised on May 19, indicating a significant delay in resolution.

[Request] DONE TRANSFER TO RESO

CNU250704636730

Surname : DUGMORE

Mobile Number : 07934531441

Post Code : BS16 5DG

1st Line of Address : 94 Cassell Road, BRISTOL, GLOUCESTERSHIRE, BS16 5DG, GB

Email Address : samuellachlan@gmail.com

Model # : FWV796STSE.ASSQPUK

Serial # : 101PNEB39500

DOP : 07/04/2022

Retailer :

[Customer Issues] REPAIR WASHER PACIFICA APEX CUSTOMER DOESN'T WANT TO DEAL WITH THEM COMPLAIN ABOUT APEX SOLUTION

[Consultation contents] [AI Summary]

Contact Reason: Customer is calling to report that a scheduled repair technician for their washing machine did not show up and failed to communicate, causing inconvenience for their friend who waited at their home.
Customer Request: Customer requests a different technician for the repair and wants to file a complaint against the previous service provider, Apex Solutions, due to poor past experiences.
Agent Solution: Agent acknowledged the complaint and checked the customer's account details. The agent coordinated with the repair department to request a technician visit for either today or tomorrow, although no guarantees could be made. The agent also noted the customer's preference for communication and promised to ensure the engineer contacts them directly.
Resolution Acceptance: Yes. The customer accepted the proposed solution, understanding that the agent would attempt to expedite the technician's visit.
Customer Pain Point: Customer expressed frustration over the lack of communication from Apex Solutions and the stress caused by not having a functioning washing machine, emphasizing the urgency of the situation.
Notable Comments: Customer shared a strong negative opinion about Apex Solutions, advising against using their services due to previous poor experiences, and highlighted the need for prompt service due to their reliance on the washing machine.

[Request] DONE FILING SCHEDULING COMPLAINT

CNU250704632704

Surname : TAYLOR

Mobile Number : 07789172418

Post Code :

1st Line of Address :

Email Address :

Model # : GSL761MCXV.AMCQLGU

Serial # :

DOP :

Retailer :

[Customer Issues] FRIDGE DOORS EDGE IS QUITE HOT

Compressor is running properly. 3 to -19. No foods that is blocking the air vents. door still closing properly. Gasket seal

[Consultation contents]

Note: Customer will ring us back if the hotness on the middle part of the fridge freezer will start to get higher and will melt the gasket because tech has already advised that it is normal that part to be hot to not have any moisture or frost built up for the doors to close properly however if its melting the gasket we can book it on our end because it is a manufacturing fault.

[AI Summary]

Contact Reason: Customer is experiencing overheating on the frame of their LG American style fridge freezer, which is out of warranty. The issue is localized to the area where the two doors meet.
Customer Request: Customer seeks troubleshooting advice for the overheating issue and potential repair options if the problem persists.
Agent Solution: Agent provided troubleshooting steps, confirming the compressor is running properly and the temperatures inside the fridge and freezer are normal. The agent coordinated with technical experts, who explained that the warmth is typical but could indicate a problem if it affects the gasket. The customer was advised to monitor the situation and contact for repair if necessary.
Resolution Acceptance: Yes. The customer accepted the advice to monitor the situation and agreed to reach out for repair if the issue worsens.
Customer Pain Point: Customer expressed concern about the potential for the overheating to damage the gasket, indicating frustration over the appliance's performance despite being out of warranty.
Notable Comments: Customer mentioned they would keep an eye on the temperature and gasket condition, indicating a willingness to follow up if the situation deteriorates.

[Request] DONE

CNU250704632886

Surname : KHAN

Mobile Number : 07504420432

Post Code : SW12 8TB

1st Line of Address : 20 Nightingale Lane, LONDON, SW12 8TB, GB

Email Address : zebakhan2@hotmail.com

Model # : F4V709STSE.APTQWUK

Serial # : 208PWQTLN244

DOP : 29/09/2022

Retailer : JOHN LEWIS

[Customer Issues] WASHER JOHN LEWIS SEP 2022 TRIPPING THE ELECTRICYTY

No parking permit needed.

Appliance is connected directly to the wall outlet. Unit is plugged by itself to the power group. Electrician verified that it is not the electricity itself that is having the issue but the machine. Issue persist.

[Consultation contents] [AI Summary]

Contact Reason: Customer is experiencing issues with their LG washing machine, which has been tripping the electrics in their home for the past few months. The machine was purchased in September 2022 and is now out of warranty.
Customer Request: Customer seeks assistance in resolving the electrical tripping issue and inquires about potential repair options, expressing concern about the machine's reliability.
Agent Solution: Agent confirmed the issue may be a manufacturing fault and explained that the customer can register for an extended warranty. The agent requested the serial number and receipt for warranty registration and assured the customer that the repair could be scheduled once the warranty is approved.
Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to provide the necessary documentation for warranty registration.
Customer Pain Point: Customer is frustrated with the washing machine's performance, especially since it is relatively new and has caused repeated electrical issues, leading to inconvenience.
Notable Comments: Customer mentioned they have the receipt from John Lewis and expressed concern about the reliability of the washing machine, noting that the fault seems common among similar models.

[Request] DONE TAG TO WG TEMP

CNU250704633390

Surname : JARUGU

Mobile Number : 07860549145

Post Code : RG2 7JE

1st Line of Address : 6 Cressingham Road, READING, RG2 7JE, GB

Email Address : mail2mahe@gmail.com

Model # : GSXV91BSAE.ABSQLGU

Serial # : 207TRKH32597

DOP : 02/11/2022

Retailer :

[Customer Issues] Query for the replacement of his unit

[Consultation contents] Note: Customer ring us back to know what's the update for the replacement of his unit. Because he still doesn't receive any update coming from us about the process.

[AI Summary]

Contact Reason: Customer is inquiring about the status of a refrigerator replacement, referencing prior email communication regarding the replacement scheduled to arrive in 15 days.
Customer Request: Customer seeks confirmation on the status and details of the refrigerator replacement process.
Agent Solution: Agent verified the customer's account and coordinated with the support team to gather information regarding the replacement. The agent planned to transfer the customer to the resolutions team for more specific details about the case.
Resolution Acceptance: No. The customer did not accept a resolution as they were still awaiting detailed information from the resolutions team.
Customer Pain Point: Customer expressed concern and uncertainty regarding the timeline and details of the refrigerator replacement, indicating frustration with the lack of clear communication.
Notable Comments: Customer mentioned previous email exchanges about the replacement, highlighting the importance of timely updates and clear communication regarding the status of their appliance.

[Request] DONE TRANSFER TO RESO

CNU250704633966

Surname : MCDONOUGH

Mobile Number : 07752507956

Post Code : B95 5RA

1st Line of Address : Chailey Oaks Tanworth Lane, HENLEY-IN-ARDEN, B95 5RA, GB

Email Address : hilarymcd@hotmail.co.uk

Model # : F4V712STSE.APTQPUK

Serial # : 303PNLP1K584

DOP : 15/05/2023

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] WASHER Leaking from Filter

Cleaned the filter. No any visible damage on the manual drain tube. Gray cap still on the manually drain hose. Issue persists.

No parking permit needed.

P2023-05-15303PNLP1K584

[Consultation contents] [AI Summary]

Contact Reason: Customer is experiencing a leak from the filter of their washing machine, which they have owned for two years. They attempted to clean the filter but the issue persists, causing flooding.
Customer Request: Customer seeks assistance with troubleshooting the leak and requests a repair appointment if the issue cannot be resolved over the phone.
Agent Solution: Agent confirmed the customer has an extended warranty and gathered necessary information, including the serial number and details about the leak. The agent documented the issue and scheduled a repair service for the washing machine.
Resolution Acceptance: Yes. The customer accepted the scheduled repair appointment and provided their availability.
Customer Pain Point: Customer expressed frustration over the flooding caused by the leak and the inconvenience of having to clean up the mess. They also mentioned feeling like their attempts to fix the issue made it worse.
Notable Comments: Customer indicated they regularly clean the filter and have not noticed any damage to the machine. They also inquired about the location of the serial number for future reference.

[Request] DONE TAG IT TO WG TEMP TO BE BOOKED ON MONDAY

CNU250704634408

RNU250704025969

Surname : MEHBOOB

Mobile Number : 07438840408

Post Code : GL2 2JT

1st Line of Address : 18 BARNHAM CLOSE, QUEDGELEY, GLOUCESTER, GL2 2JT, GB

Email Address : farooq.acount@gmail.com

Model # : GSXV91MCAE.AMCQLGU

Serial # : 405TRZYE2501

DOP : 26/06/2025

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] AISHA FROM AO CNU250704630467 Door is creaking it has a noise when trying to open and close te door ao installer Noise from squeaking noise

No parking permit needed.

[Consultation contents] [AI Summary]

Contact Reason: Customer is experiencing a creaking noise when opening and closing the door of their refrigerator, which was purchased recently on June 26, 2025.
Customer Request: Customer prefers to proceed with a repair rather than a replacement, despite being informed that the retailer does not have the same model available for replacement.
Agent Solution: Agent coordinated with technical support to address the noise issue. The agent requested the customer to provide a short video of the noise for further assessment and documentation. The agent also verified the customer's details and confirmed the repair request.
Resolution Acceptance: Yes. The customer accepted the proposed repair solution and agreed to send a video of the noise for further evaluation.
Customer Pain Point: Customer expressed frustration over the inability to receive a replacement of the same model and dissatisfaction with the alternative options provided by the retailer.
Notable Comments: Customer mentioned that they would prefer a similar high-end model for replacement but were only offered lower-end alternatives, which they are not interested in.

[Request] DONE BOOKING

CNU250704635064

Surname : SOPHIA OPOKU-ADDO

Mobile Number : 07956298839

Post Code : SE15 3RQ

1st Line of Address : 4 LINACRE CLOSE LONDON, SE15 3RQ, GB

Email Address : sophiaoa2003@gmail.com

Model # : GSLV71MCTD

Serial # : 006TRWA3T209

DOP : 30/09/2020

Retailer :

[Customer Issues] DOMESTIC AND GENERAL FRIDGE NOT MAKING ICE replacement

Water dispenser is dispensing properly. Fitted the water tank and heard the water getting sucked it. Ice maker is powered

[Consultation contents] Note: Customer will observe the unit first if it's still going to make ice, we tried to press the test button and its working so if the ice maker still having an issue customer will ring us back, please assists thank you.

[AI Summary]

Contact Reason: Customer is calling about an LG fridge freezer that is under warranty, specifically reporting that it is not making ice and has issues with the shelves not fitting properly.
Customer Request: Customer seeks assistance with troubleshooting the ice maker issue and potentially scheduling a service appointment if the problem cannot be resolved.
Agent Solution: Agent asked detailed questions to diagnose the issue, confirming that the water dispenser is functioning but the ice maker is not producing ice. The agent requested the model number for further assistance and noted that the fridge is a replacement unit purchased 11 months ago. The agent will check warranty coverage for service options.
Resolution Acceptance: No. The customer did not accept a solution yet as the agent is still in the process of diagnosing the issue and gathering necessary information.
Customer Pain Point: Customer expressed frustration that the ice maker stopped working after functioning well for 11 months, especially since it is a replacement unit. The timing of the malfunction is particularly inconvenient.
Notable Comments: Customer mentioned that the fridge was ordered as a replacement unit and has been working fine until recently. They are relying on the fridge's ice-making capability and are concerned about the ongoing issue.

[Request] DONE

RNU250704025574

Surname : MACDONALD

Mobile Number : 01851703982 / 07956302929

Post Code : HS2 0BG

1st Line of Address : 13A Melbost Point ISLE OF LEWIS, HS2 0BG, GB

Email Address : colinnmacdonald@outlook.com

Model # : FWV685WSE.ABWQWUK

Serial # : 010PWCMMH027

DOP : 20/11/2020

Retailer : CURRYS

[Customer Issues] WASHER Two paddle is loose Wednesday

P2021-01-01010PWCMMH027

Customer called for the drum have loose paddle that creates noise. The unit leveled and stable on the floor. Unplug unit for 60 seconds and restart.

[Consultation contents] AI Summary Recommendations

Contact Reason: Customer is calling about a washing machine with two loose paddles, which is causing noise and operational issues.
Customer Request: Customer seeks assistance for a repair appointment to fix the loose paddles under warranty.
Agent Solution: Agent verified the customer's account and warranty status, confirmed the purchase date, and documented the issue. The agent then scheduled a repair service for the washing machine, ensuring the customer was informed about the next steps.
Resolution Acceptance: Yes. The customer accepted the proposed repair appointment and confirmed their availability.
Customer Pain Point: Customer expressed frustration with the noise and malfunctioning of the washing machine, indicating it has been a recurring issue since the purchase.
Notable Comments: Customer mentioned that the washing machine was purchased in 2020 and that they had previously contacted support regarding the same issue, highlighting ongoing concerns with the product's quality.

[Request] DONE BOOKING _________________________________________

RNU250704025951

Surname : CIOS

Mobile Number : 07877315406

Post Code : NN2 6DR

1st Line of Address : 17 Essex Street, NORTHAMPTON, NN2 6DR, GB

Email Address : arkadiuszcios2@gmail.com

Model # : F2T208WSE.ABWQMUK

Serial # : 311VOEA0C788

DOP : 31/03/2024

Retailer : VERY

[Customer Issues] WASHER 311VOEA0C788

[Consultation contents] [AI Summary]

Contact Reason: Customer is calling about a malfunctioning washing machine that has been leaving dirt on clothes and ripping them, rendering it unusable for several weeks.
Customer Request: Customer seeks immediate repair service under warranty, expressing frustration over previous unsuccessful attempts to resolve the issue.
Agent Solution: Agent verified the customer's account and coordinated with support to schedule an inspection to determine if the issue is a manufacturing fault. The agent explained that the inspection is necessary before any repairs can be made.
Resolution Acceptance: Yes. The customer accepted the proposed inspection, although they expressed dissatisfaction with the process and previous service experiences.
Customer Pain Point: Customer is frustrated by the prolonged issue with the washing machine, lack of timely communication, and feeling that their concerns have not been adequately addressed by previous representatives.
Notable Comments: Customer mentioned they have a warranty and expect prompt service, threatening to escalate the issue to consumer advice if not resolved. They also noted that they had previously provided all necessary information but felt ignored.

[Request] DONE BOOKING FOR INSPECTION

CNU250704636423

RNU250704025961

Surname : LYON

Mobile Number : 07851434730

Post Code : CB11 3PY

1st Line of Address : Louvain Frambury Lane, Newport SAFFRON WALDEN, CB11 3PY, GB

Email Address : gillian.lyon@icloud.com

Model # : DF455HMS.ABMQEUK

Serial # : 208KWHX1D593

DOP : 27/12/2023

Retailer : JOHN LEWIS

[Customer Issues] JOHN LEWIS 07851434730 03301230106

[Consultation contents] [AI Summary]

Contact Reason: Customer is calling regarding a faulty dishwasher that has been unrepairable since an engineer's visit on June 25. The customer is frustrated as the soap dispenser is still not functioning.
Customer Request: The customer is seeking a replacement for the dishwasher under warranty, as the engineer indicated that the unit cannot be repaired and an uplift number is required for the replacement process.
Agent Solution: The agent explained that the engineer's report did not include an uplift number and that the unit was marked as unrepairable. The agent offered to schedule another engineer visit to verify the issue, which is necessary for further action regarding the replacement.
Resolution Acceptance: No. The customer did not accept the proposed solution as they are unwilling to wait for another engineer visit, citing the ongoing inconvenience of being without a dishwasher since June 20.
Customer Pain Point: The customer expressed frustration over the prolonged lack of a functioning dishwasher and dissatisfaction with the repair process, feeling that repeated visits are unnecessary and time-consuming.
Notable Comments: The customer mentioned that they are dealing with John Lewis for the replacement and that the engineer had previously assured them that a report would be submitted for an uplift number. The customer is also going on holiday soon, adding urgency to their request for a resolution.

[Request] DONE BOOKING FOR RECALL

CNU250704636643

Surname : AHMED

Mobile Number : 07527356404

Post Code : BS5 0LA

1st Line of Address : 6 Normanby Road, BRISTOL, GLOUCESTERSHIRE, BS5 0LA, GB

Email Address : shaan_29@hotmail.co.uk

Model # : GSXV80PZLE.APZQLGU

Serial # :

DOP : 04/07/2025

Retailer : LG ELECTRONICS

[Customer Issues] ORDER THAT WAS RECEIVE TODAY

[Consultation contents] [AI Summary]

Contact Reason: Customer is calling about a damaged order received today and has previously sent pictures via WhatsApp regarding the issue.
Customer Request: Customer seeks an update on the resolution of the damage reported and wants to know the next steps.
Agent Solution: Agent confirmed the issue has been escalated to the LG shop department. The agent informed the customer that the shop will contact him within two business days for further updates.
Resolution Acceptance: Yes. The customer accepted the timeline provided for the follow-up and expressed no concerns.
Customer Pain Point: Customer is frustrated with the damage to the order and the need to follow up for resolution, but was understanding of the process.
Notable Comments: Customer mentioned he had already initiated contact through WhatsApp and was waiting for a response, indicating a preference for timely communication regarding the issue.

[Request] DONE

Surname : JANET BLANCH

Mobile Number : 07787805400

Post Code : NE5 2LL

1st Line of Address : 97A WEST AVENUE, WESTERHOPE

Email Address : janetblanch@outlook.com

Model # : FWV685WSE.ABWQWUK

Serial # : 012PWFGLH539

DOP : 20/03/2021

Retailer :

[Customer Issues]

[Consultation contents] AI Summary Recommendations

Contact Reason: Customer called to report an issue with a photo on their appliance and needed assistance with an invalid case number for video submission.
Customer Request: Customer requested the correct case number to proceed with sending the video related to the appliance issue.
Agent Solution: Agent identified the error in the case number provided by the customer, clarifying that the correct case number included a '6' at the end, which resolved the customer's issue. The agent confirmed the correct case number for the customer.
Resolution Acceptance: Yes. The customer accepted the provided case number and expressed gratitude for the assistance.
Customer Pain Point: Customer experienced frustration due to the invalid case number, which hindered their ability to submit a video for the appliance issue.
Notable Comments: Customer thanked the agent multiple times and expressed satisfaction with the resolution, wishing the agent a great day.

[Request] NO NEED TO DOCU DIDNT ASK THE 3 INFOS

Surname :

Mobile Number : 02088798594

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] TV

[Consultation contents]

[Request]

Surname : FARRANT

Mobile Number : 07538150245

Post Code : W10 6EP

1st Line of Address : 128A Chesterton Road, LONDON, W10 6EP, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] Leak from the dispenser

[Consultation contents]

[Request] DONE

CNU250704633958

Surname : LYTTLE

Mobile Number : 07553818789

Post Code : IP5 2DS

1st Line of Address : 25 Wilkinson Drive, IPSWICH, IP5 2DS, GB

Email Address : rebecca.lyttle@btinternet.com

Model # :

Serial # : 010WRQEL1380

DOP : 11/11/2020

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] BOOKING CHARGEABLE ON MONDAY

[Consultation contents] AI Summary Recommendations

Contact Reason: Customer is calling to book an engineer for a fridge freezer displaying an FSR Freezer sensor error code.
Customer Request: Customer seeks to schedule a repair appointment for the fridge freezer, which is under chargeable repair.
Agent Solution: Agent confirmed the error code and requested the serial number for verification. After some difficulty, the customer provided the serial number. The agent also inquired if the customer had tried unplugging the appliance, which the customer confirmed had been done multiple times without resolving the issue.
Resolution Acceptance: Yes. The customer accepted the need for a repair appointment after confirming the ongoing issue with the appliance.
Customer Pain Point: Customer expressed frustration over the persistent error code and the inconvenience caused by the malfunctioning fridge freezer.
Notable Comments: Customer mentioned having unplugged the appliance multiple times and was unsure about the location of the serial number, indicating a lack of familiarity with the appliance's details.

[Request] DONE