Scripting

“We provide free next business day shipping for all claims authorized before 7:00 pm ET. So you know when to expect delivery of the device, you can track it by either using the link provided in the email we’re sending you, or by logging onto our website at mytmoclaim.com. We’ll also be sending your replacement device to your billing address, . Please be aware that once you pay your deductible and your claim is authorized, we WILL NOT be able to change your shipping address."

“Are you familiar with our website myTMOclaim.com / mymetroclaim.com? It’s a quick and easy way to access claim information, such as claim status and includes chat service.”

    **IVR EXISTING CLAIM**

as i can see hear you already provided information through our automated system, is there anything here needs to be change or updated or your just want to continue filing the claim? and i believe the date of incident is

  *Placing call on mute*

I''l be just working in silence, if you need me just call my attention.