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I understand your sentiments. I was just checking what else we can do for your account. As I've carefully checked, I see that once you missed the existing arrangement. The system will require you to settle a minimum payment before you can set up a new arrangement. No worries, once the existing arrangement falls off, just settle the minimum payment of $330.80 then you can set up a new arrangement.

Also, since you already agreed to the terms of your existing arrangement, normally, the system won't allow us to make any changes to it. May I please know if I was able to clear this up for you? We truly don't want you to feel that way. I thoroughly reviewed your account and what's best to do right now is to wait for the arrangement to fall off. Once it happens, you can settle the minimum payment and set up a new arrangement. This will automatically restore your account. Don't get me wrong, I totally understand why this option isn't the best for you. Just like you, it's important that I keep my services active. Trust me, if we have alternative, we would definitely do it and will not take so much of your time.

no worries we'll be always right here and we can wait til you can catch up on your bill and we're really looking forward on it. Apart from the payment arrangement, do you have other concerns I can take care of for you?