1. All roads
We operate 
three roads in 
Greater Washington (and we have two projects on the go)
the 495 Northern Extension and 
the Opitz Boulevard Connection to
the 95 Express Lanes. 

2. All Projects
495 Express Lanes
395 Express Lanes
95 Express Lanes

3. What can TU do?
Transurban uses state-of-the-art safety and traffic management technology. 
Transurban specializes in ensuring the people to get around their destinations safer, easier and quicker.

4. Scott Charlton was appointed CEO on July 16, 2012. 

5. 2 Roadside Regenaration Projects
Restoring ecological systems and 
promoting biodiversity
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Major metropolitan areas along its route include Miami, Jacksonville, Savannah, and Richmond in the Southeast; Washington, Baltimore, Wilmington–Philadelphia, Newark, and New York City in the Mid-Atlantic; and New Haven, Providence, Boston, and Portland in New England.
=========
objectives
CBO - COMMERCIAL BACK OFFICE

CBO ACCOUNT TYPES
1. VIOLATION ACCT
- AUTO CREATED

2. HOTLANE ACCT
- MANUAL CREATED
- USED FOR HOV
- USED FOR GENERAL INFO

3. STAKEHOLDER ACCT

4. OUI - ONE USER INTERFACE / USED TO POST TOLLS
=======================
TYPES OF ACCOUNT SEARCHES:
1.VIOLATION ID
2. ACCT NUMBER
3. NAME
4. LICENSE PLATE NUMBER
5. TRANSPONDER NUMBER
6. EMAIL
7. PHONE
8. TRANSACTION NUMBER
9. ADDRESS COMPONENTS
10. INVOICE NUMBER
11. REFERENCE NUMBER
=======================
SEARCH BY VIOLATION NUMBER
- VIOLAION NUMBERS
- ONLY THE FIRST VIOLATION NUMBER WILL BE LIFTED
- ALL VIOLATIONS....
======================
LPN / LICENSE PLATE NUMBER
======================
SEARCH BY CUSTOMER NAME
- SEARCH BY FIRST THEN LAST NAME
======================
SEARCH BY INVOICE
- WHEN ENTERING A TRANSPONDER NUMBER INTO TH BOS, 
A 65 MUST ALWAYS BE ENTERED IN FRONT OF THE NUMBER. 

65-000308545
=====================
OneUI - GLobal Search
WE USE OneUI FOR TRIPS THAT WILL BE CHARGES BY EZ PASS OR  WILL BE CHARGED
=====================
CREATING ACCOUNTS
1. VIOLATION ACCT
- AFFIDAVIT RECEIVED STATING REGISTERED OWNER WAS NOT THE DRIVER OF THE VEHICLE 
2. STAKEHOLDER ACCT
- TRACK COMMUNICATION WITH VARIOUS STAKEHOLDERS (E.G. MEDIA)
=====================
INVOICE = DMV
=====================
GUARANTEED V-TOLL
=====================
CREATING A TICKET
FROM THE ACCOUNT DETAILS SCREEN, SELECT THE CREATE TICKET
1.DESCRIPTION
2.TICKET TYPE
3.TICKET SUBTYPE
4.PRIORITY
5.ASSIGNED TO
6.FOR FOLLOW UP
====================
MAKING A STAKEHOLDER ACCOUNT: 
1. FROM THE CBO HOME SCREEN, CLICK ACCOUNT IN THE MAIN MENU
2 GET CUSTOMERS Name, Account Type, Address, EmailLPN & TRANSPONDER, Email & Phone, 
====================
MISS A TOLL = $1.50
6-35 DAYS = $12.50
45-74 DAYS = $25
75 DAYS = $100
====================
3:18:45 

OM-CHO
TL GAB
===================
WHAT ARE LOB / LINE OF BUSINESS?
IR - IMAGE REVIEW
VOD - VEHICLE OCCUPANCY DETECTION
===================
VTOLL
Transfering toll fee to EZPass Account