call flow 2

RESIDENTIAL>>>>>>>>>>>>>>>>>>>>>>>

THANK YOU FOR CALLING AMERIGAS,THIS IS ANDREA HOW MAY I ASSIST YOU TODAY?

JUST TO CONFIRM YOU CALLED IN COZ U WANT TO ....

SINNCE YOU GOT ME ON THE LINE ID BE MORE THAN HAPPY TO HELP YOU WITH THAT. MAY I KNOW ETHEIR UR ACC NO. OR PHONE NUMBER PLS.

SO I BE ABLE TO PULL UP YOUR ACC HERE IN MY END

SO UR .. IS

MAY I HAVE YOUR FIRST AND LAST NAME PLEASE?

AWESOME! THANK YOU FOR THAT INFORMATION

OKAY (NAME) CAN YOU HELP ME VERIFY YOUR delivery ADDRESS DOWN TO THE ZIPCODE?

PERFECT THANK YOU..

ALRIGHT (NAME) JUST TO CONFIRM YOUR EMAIL ADDRESS IN YOUR ACC IS IT .....

AND ON YOUR PHONE NUMBER IS IT....

WOULD IT BE OKAY IF I PUT THIS CALL ON HOLD FOR A MINUTE OR TWO SO THAT I ABLE TO FIND ANY RESOURCES REGARDING TO YOUR CONCERN? alright stay on the line

COMMERCIAL>>>>>>>>>>>>>>>>>>

THANK YOU FOR CALLING AMERIGAS,THIS IS ANDREA HOW MAY I ASSIST YOU TODAY?

JUST TO CONFIRM YOU CALLED IN COZ U WANT TO ....

SINNCE YOU GOT ME ON THE LINE ID BE MORE THAN HAPPY TO HELP YOU WITH THAT? MAY I KNOW ETHEIR UR ACC NO. OR PHONE NUMBER PLS.

SO UR ... IS

AWESOME! THANK YOU FOR THAT INFORMATION

MAY I HAVE YOUR FIRST AND LAST NAME PLEASE?

OKAY (NAME) CAN YOU HELP ME VERIFY YOUR SERVICE ADDRESS DOWN TO THE ZIPCODE?

AND ALSO CAN I HAVE THE NAME ON THE ACC?

NOW PLEASE PROVIDE UR BEST AND ACTIVE PHONE NUMBER

WOULD IT BE OKAY IF I PUT THIS CALL ON HOLD FOR A MINUTE OR TWO SO THAT I ABLE TO FIND ANY RESOURCES REGARDING TO YOUR CONCERN?

upon checking your acc i see that u have a 150 dollars balance in this case of overcharge due to our system error, we have charged you more than what you are required to pay us, a system error which cannot be recognized by an operating system but i can help you by refund the amount of the overpayment calculated at the acc numbr 123456789 as soon as possible and we apologize for the inconvenience

“Our costs have increased, but we want to continue providing great service. To help offset these costs, the items you purchase come with a small service fee.”

since you sent your refund to us it may take your refund 1-5 days to deposit the funds into your acc.