OPENING Hello! This is Sef from Rent-A-Center! I’m excited to help you. How may I assist you today? Hi, this is Sef from Rent-A-Center. Congratulations on your pre-approval! I noticed you're interested in one of our products, and I’d be happy to assist you. Would you like to go ahead and start your agreement today? I’ve reviewed your inquiry and see that you’ve already spoken with one of our representatives. I’ll go ahead and close this conversation now. If you have any questions, you may always take advantage our SMS or visit our website rentacenter.com. Once again, thank you for contacting Rent-A-Center, this is Sef! Have a good day! SPECIAL ORDER Thanks for checking out that item. Just a heads-up—it’s a special order, which means it may take a bit longer to arrive. If you’re hoping to get something sooner, I’d love to show you a similar product that’s in stock and ready for delivery. It has a comparable style and features, and you won’t have to wait. Want me to pull it up for you? HIGHLIGHT For Appliances, Phones, Computers, Desktops (excluding furniture): Excellent choice! This product has received fantastic feedback and comes from one of our most trusted brands. Many customers have ordered it and are very happy with the results. Shall we go ahead and place your order, or is there anything else you’d like to check out? For Ashley Furniture: Excellent choice! Ashley is a trusted Rent-A-Center brand, known for strong, durable, and long-lasting furniture—perfect for your precious home. Shall we go ahead and process your order, or is there anything else you’d like to add? CLOSING Awesome! If you have any questions, you may always take advantage our SMS or visit our website rentacenter.com. Once again, thank you for contacting Rent-A-Center, this is Sef! Have a good night! GHOST SPIEL It appears that you have gotten busy. Rest assured we are here for you when you are ready to text us. In the meantime, I will close this conversation. Feel free to also contact the store directly during business hours (10:00 AM–6:00 PM, Monday to Saturday). Thank you for contacting Rent-A-Center—this is Sef. We look forward to serving you! FOLLOW UP CALL APPOINTMENT IDLE CX It looks like you got busy, so I’ve scheduled a follow-up call from the store. You should receive the call tomorrow at 11:00 AM. If for any reason you don’t hear from them, feel free to contact the store directly at (store number). For any other questions, you can also reach us by SMS or visit rentacenter.com.Thanks again for contacting Rent-A-Center—this is Sef, wishing you a great evening! PAYMENT FREQUENCY To get everything set up correctly, when do you typically get paid — weekly, bi‑weekly, semi‑monthly, or monthly? And what’s your next pay date so I can match your schedule? Noted about that. So, your payment frequency will be semi-monthly with 61 terms amount of $64.98 semi-monthly. For the initial payment you are eligible for the 1WEEK4TEN promo, so you only need to pay for the initial amount of $10. Can you please confirm your email address? As our valued customer, you’re eligible for the 1WEEK4TEN promotion! This covers your agreement for the first week, up to 12 days. Simply make the initial payment of $10 to start your rental agreement with your chosen item. To set proper expectations, this payment secures only the initial 12 days. An additional upfront payment will still be required, and the store will guide you through that process. Let's go ahead and secure your order today, so you can take advantage of this offer. AUTOPAY Auto Pay saves you $1.99 in fees and helps avoid late charges. Want to set it up for your account? REBUTTAL No problem! If you change your mind, feel free to contact us at 1-800-422-8186 to enroll in Auto Pay later. LDW Your agreement includes optional Liability Damage Waiver (LDW) protection for theft, fire, natural disasters, etc. It’s 10% of your rental fee. Would you like to add it? REBUTTAL LDW can be valuable even with homeowners’ insurance, as it may not cover rental items. Shall we add it? BENEFIT PLUS Our Benefits Plus plan provides protection, healthcare savings, and discounts for just $3/week. Would you like to add it? REBUTTAL Benefits Plus offers protection for job loss, illness, or injury, and discounts on health, dining, shopping, and more. It’s highly recommended—should we add it? DOCUSIGN I've sent the agreement to your email via DocuSign. Please review and sign it to complete your order and avoid delays. Let me know once you're done. BEFORE PAYING Almost done! We just sent you a link by text to enter your payment info securely. Once that’s done, we’ll move to the next step. Let me know if you need help or when you’ve finished. Will you be using a card for the initial payment due today, or would you prefer I send you a text with a payment link? AFTER AGREEMENT We have successfully processed your agreement, and the expected delivery date will be on 1-3 days. Here's the agreement number: 8171800217 for reference, also, Our store representative will call you soon to confirm your delivery address and the exact delivery date. Please note that some stores are currently experiencing a high volume of orders, which may delay notifications. If you don’t receive a call from our store associates within 24 hours, we recommend contacting the store directly for delivery details, as they will finalize the delivery date. If you have questions or a follow-up with your order, please contact the store at this phone number: (308) 324-4496. Is there anything else that I can help you with today? RECAP If you don't have any other questions, let me now do a short recap to ensure that I covered everything for you today. You’re (approved/pre-approved) and selected (Product Name) a (Frequency) rate of (Rate) at (Store address). Your first renewal payment will be ($Rate) plus tax on (First renewal date). SUCCESSFUL CONVERSION Congratulations, [Customer Name], on your new rental! You can always log in to your Rent-A-Center account and check the details of your order by using your agreement number. I’m closing this chat for now. If you have any questions, you may always take advantage our SMS or visit our website rentacenter.com. Once again, thank you for contacting Rent-A-Center, this is Sef! Have a great evening! Once again, this is Sef from Rent-A-Center. We sincerely appreciate your continued trust in us and are excited to celebrate your success with this new order. Thank you for choosing Rent-A-Center as your partner in life. Congratulations once again, and we look forward to serving you for years to come! LEVEL 4/5 Thanks for completing your profile verification! Now, to ensure your account is secure, we’ll need to schedule a quick appointment at the store to activate your agreement. Don’t worry, we’ll make it super easy. When would be the best time for you to swing by? APPOINTMENT SCHEDULED Great! I have successfully schedule you an appointment for tomorrow November 2, 2025, at 11AM at (STORE ADDRESS). You can also contact our store at this phone number (STORE NUMBER). Is there anything else I can assist you with? UNRESPONSIVE CX Just a few more steps to go, and we’ll have your agreement all set up! If we don’t hear back from you during our conversation, I’ll go ahead and schedule an appointment for tomorrow between 10:00 AM and 6:00 PM at the store so we can complete your order. Does that work for you? I’m here to help get you started on your next big purchase! CX NEEDS TO BRING TO THE STORE Please ensure you bring a valid, clear I.D., proof of residence, and proof of income. This will help prevent any incomplete documentation. OUT OF STOCK Thank you for confirming. I've checked our system, and it appears that the item you've selected is temporarily out of stock. Would you be open to exploring similar items that are currently available? I'd be happy to help you find a suitable alternative.