Hello from Amazon Selling Partner Support, 

I understand that you contacted us regarding the order ID : ________________  and wants to remove the order defect rate. 

Please know that in order to remove the policy violation on your order defect rate, you need to appeal for the A to Z claim of the order IDs. 

Upon checking, regarding the order ID ____. We can see that you have already appeal for the A to Z claim of this order ID and you have lost it. 

Hence, there is no further action from you. What we could recommend to you is to just wait for 60 days for the ODR to be waived from your account health. 

While for the order ID ____, we can still see that the appeal button is present. Hence we highly suggest you to please appeal on the A to Z claim. 

Please note that if you win this claim, your order defect rate will not be affected.

About A-to-z Guarantee claims
https://sellercentral.amazon.com/gp/help/G27951