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4/3/23


https://bliss.uberinternal.com/contacts/204d7e4d-b663-496d-9590-8d07989061a7

User Authentication Successful: Yes User Concern: Dropoff location wasn't accessible Trip Details: Sun, Apr 2nd 2023, 11:06 am CDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/b888dc56-cfa8-4a0e-990f-f767c478ba9e #LOB: US Courier CX Resolution provided: dp already get in touch with the eater #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Dropoff-location-wasn-t-accesible-NORTHAM-v2 Order ID: 14F8A

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/265384e6-27d7-4258-90be-988c44e02979 //// IT

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/a22cc1ce-9051-4d22-a245-541b8a2f1b6a #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to: Uber Direct Courier

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/01019fc5-fe5e-4bb2-bb7a-0ec8533833c3

User Authentication Successful: Yes User Concern: Had minor conflict with eater / PIN Trip Details: Sun, Apr 2nd 2023, 11:49 am CDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/5d5588c6-9282-41a9-9f8d-935ff4b84009 #LOB: US Courier CX Resolution provided: step 2 / guide dp on escape path regarding PIN number required #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USCDPhandshake #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Had-minor-conflict-with-eater-v2 Order ID: 0D07E

User Authentication Successful: Yes User Concern: Delivery partner made mistake Trip Details: Sun, Apr 2nd 2023, 11:49 am CDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/5d5588c6-9282-41a9-9f8d-935ff4b84009 #LOB: US Courier CX Resolution provided: step 4 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-partner-made-a-mistake Order ID: 0D07E

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/4fa9c1b6-eb94-45b9-8fb1-be5705db074a

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/22d5d22e-bb56-411b-be42-0ea6ccc0ed57 #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

3 trips uber eats

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/478bda89-bcb9-4db4-8f06-cadf20b4233a

User Authentication Successful: Yes User Concern: Received notification for quality or fraud Trip Details: n/a Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/34800cf6-b865-4636-838d-3c15f47be4f4 #LOB: US Courier CX Resolution provided: transfer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Order ID: n/a

Transferring to: Earner Account

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/9db40b16-8a0b-45a1-ae73-39ce2028ef44

User Authentication Successful: Yes User Concern: Fares & rates Trip Details: n/a Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/01bb5fa9-8ce6-478e-8059-d7c8b89c72b8 #LOB: US Courier CX Resolution provided: transfer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Order ID: n/a

Transferring to: Earner Payment

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/35765d0f-5481-4c2f-a815-57785b0a09b8

User Authentication Successful: Yes User Concern: Asked for Overview of Eats delivery process Trip Details: Sun, Apr 2nd 2023, 2:38 pm EDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/7a8e6de7-7050-4e4c-843b-77b3c39a8440 #LOB: US Courier CX Resolution provided: mentioned to dp that the order for Kevin is still ongoing #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-for-Overview-of-Eats-delivery-process-v2 Order ID: 7B87FC

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kevin taco bell

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/e6299fe9-33aa-4cce-ae4a-152d525a002a

User Authentication Successful: Yes User Concern: Received notification for quality or fraud Trip Details: n/a Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/39d3dda0-34c6-414a-8c80-942bbb001f70 #LOB: US Courier CX Resolution provided: transfer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Order ID: n/a

Transferring to: Earner Account P-Gold

mcdonalds ashley

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/8c128e61-e7c8-47fa-a316-d230e7cdf881

User Authentication Successful: Yes User Concern: Order already picked up by another delivery partner Trip Details: Sun, Apr 2nd 2023, 2:59 pm EDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/436b4db9-df43-43ac-8fa2-4ca1fcbbdce1 #LOB: US Courier CX Resolution provided: step 4 / no misc payment #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Order-already-picked-up-by-another-delivery-personv2 Order ID: 52B73

Transferring to:

uet_cqf_support_abuse_slow_block

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/44a96c0d-2ffd-4d6c-991c-03b81102fa1f

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/96dfa88a-0242-4d1b-9d15-24be645529cd

User Authentication Successful: Yes User Concern: Earnings deduction message Trip Details: n/a Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/ce1a6c1c-b3fd-4f5c-96b2-f27ad05afa30 #LOB: US Courier CX Resolution provided: transfer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Order ID: n/a

Transferring to: Earners Payment P-Diamond https://jira.uberinternal.com/browse/GSDFE-86357

#courier_double_pay"

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/b1d85028-68b4-4406-95b1-8c45afbfe647

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/169750b3-fb72-419b-8da4-8adf0f2f219a

User Authentication Successful: Yes User Concern: Eater cancelled before food pickup Trip Details: Sun, Apr 2nd 2023, 12:52 pm PDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/7eec3f81-1145-4d7c-b0c3-2357b6c223c5 #LOB: US Courier CX Resolution provided: step 4 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Eater-cancelled-before-food-pickup-NORTHAM-v2 Order ID: 42acd

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/af99b401-f2a1-45e6-8fd5-b3456f294c52

User Authentication Successful: Yes User Concern: Eater cancelled before food pickup Trip Details: Sun, Apr 2nd 2023, 3:30 pm EDT Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/7f66b624-81c9-408e-9ef3-a13057581fee #LOB: US Courier CX Resolution provided: step 4 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Eater-cancelled-before-food-pickup-NORTHAM-v2 Order ID: 73964

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/ab049d83-0f89-4353-806e-31bff457b13c

User Authentication Successful: Yes User Concern: Unclear dropoff address Trip Details: Sun, Apr 2nd 2023, 4:20 pm EDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/cd45b23c-d3ff-440b-a2fc-074592a8a4f4 #LOB: US Courier CX Resolution provided: dp already get in touch with the customer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unclear-dropoff-address Order ID: 1D701

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/e2adbcf0-cf24-4360-be51-3e81afb215be

User Authentication Successful: Yes User Concern: Empty call Trip Details: n/a Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/418af5c3-bf01-4eac-8371-233e7382c9ef #LOB: US Courier CX Resolution provided: no response from the other line / callback but no answer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Order ID: n/a

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/cbf75b33-d122-4aac-b8b4-f6b20ef5d156

User Authentication Successful: Yes User Concern: Order already picked up by another delivery partner Trip Details: Sun, Apr 2nd 2023, 4:35 pm EDT * Purecloud URL: #LOB: US Courier CX Resolution provided: step 4 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Order-already-picked-up-by-another-delivery-personv2 Order ID: 83DE9

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/1036c9e7-4541-4f73-8117-64b9e627619b

User Authentication Successful: Yes User Concern: walmart delivery concern Trip Details: n/a Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/7ca277b4-9fc5-4c00-87f1-8fc73f6c0743 #LOB: US Courier CX Resolution provided: Transfer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Order ID: n/a

Transferring to: Uber Direct Courier

Walmart

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/6de9d40f-a524-49a3-a760-5f1463fdc178

User Authentication Successful: Yes User Concern: Restaurant couldn't fulfill part or entire order Trip Details: Sun, Apr 2nd 2023, 5:15 pm EDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/27f9d75d-c525-40b2-a00c-4675d9dffb70 #LOB: US Courier CX Resolution provided: step 4 / c360 & jira link attached #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Restaurant-couldn-t-fulfill-part-or-entire-order-NORTHAM-v2 Order ID: 495A7

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/85cdeab9-43b2-4d04-8d25-c507b50fec43

User Authentication Successful: Yes User Concern: Order already picked up by another delivery partner Trip Details: Sun, Apr 2nd 2023, 3:53 pm CDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/2dbe9d9e-990d-4008-a21e-47c5e49df568 #LOB: US Courier CX Resolution provided: step 4 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Order-already-picked-up-by-another-delivery-personv2 Order ID: 939EF

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Kenny chain

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/23eb3d42-9340-4c94-9101-d57332557918

User Authentication Successful: Yes User Concern: dp wants to update his phone number Trip Details: n/a Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/b71cf449-5b45-4f4e-af39-32938ce80fb2 #LOB: US Courier CX Resolution provided: transfer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Order ID: n/a

Transferring to: Earner Account

tuba mexican labreia

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/f2bcc60e-f4f7-4306-a5cd-2a09c24a9bde

User Authentication Successful: Yes User Concern: Restaurant was closed Trip Details: Sun, Apr 2nd 2023, 5:10 pm EDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/dda34e5a-283f-4235-92a5-1967ac79d0f8 #LOB: US Courier CX Resolution provided: step 6 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Restaurant-was-closed-v2-NORTHAM Order ID: 65AC6

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anna

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/cd1edcae-bd5e-4e8a-944b-c238d5414609

User Authentication Successful: Yes User Concern: Waited a long time for single pickup Trip Details: Sun, Apr 2nd 2023, 5:26 pm EDT / April 2nd 2023, 5:13 pm Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/3f5db870-6e6f-4e74-b826-15e5acdd3191 #LOB: US Courier CX Resolution provided: step 4 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Waited-a-long-time-for-single-pickup-v2 Order ID: 9945E / 0A3A7 / D67BD

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Wingstop (1501 N Broad Street)

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/e32df62d-561f-49ff-9494-75b25201ec50

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/bea4796f-a5c6-4f2b-a1d4-bb16ec450ebe #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/7220480d-d092-4be4-a2bf-3a9ca1388076

User Authentication Successful: Yes User Concern: Alcohol or tobacco deliveries Trip Details: Sun, Apr 2nd 2023, 4:29 pm MDT * Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/df6db6b7-0caa-4fb9-8d24-c763bcad049f #LOB: US Courier CX Resolution provided: callback but no answer #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Standard-Operating-Procedures-NORTHAM Order ID: AD087

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

https://bliss.uberinternal.com/contacts/2809c55b-cd6d-49cf-8171-6584a8750240

User Authentication Successful: Yes User Concern: Order already picked up by another delivery partner Trip Details: April 2nd 2023, 5:39 pm Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/5cf5a050-0196-421a-b210-2140b83a4cd6 #LOB: US Courier CX Resolution provided: step 4 #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Order-already-picked-up-by-another-delivery-personv2 Order ID: 7A5B8

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/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?

User Authentication Successful: Yes User Concern: Trip Details: Purecloud URL: #LOB: US Courier CX Resolution provided: #KB: Order ID:

Transferring to:

/// CHECK TAGS // RECAP // SURVEY /// Hi! My name is ___, Thanks for reaching out. You have reached Uber Support. What can I help you with today?