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CUSTOMER INFO

I understand your concern and thank you for sharing this with me. I completely understand how disappointing that must be. Please know that we take this matter seriously, and I want to make things right for you. At the moment, I need to confirm the best way we can resolve this for you. I’ll personally look into it right away and get back to you with a clear solution.

[ask the info needed.]

Thank you for your patience and for bringing this to our attention. I’ll follow up with you as soon as possible.

Jericho, New York CLOSER26

14.99 FOR SHIPPING STANDARD

SMARTPOST!!!

I have verified that your order was shipped via FedEx Smartpost and is not a guaranteed method of delivery. We allow 5-7 business days transit time for this shipping method. The only way to guarantee your gift will arrive on a specific date is to use our upgraded shipping method which is Fed Ex Overnight Air. ----------------------------------------April 25th 8pm----------------------------------- 8:00PM-9PM

  1. CHAT | LONG CHAT because of AVD PROB | RESOLVED.
  2. CHAT | customer contacted via chat wanted to changes the card message. for his 3 recipient's. processed changes. csi closed. | RESOLVED.

9PM-10PM

  1. CHAT ABC | RESOLVED.
  2. CHAT ABC | RESOLVED.
  3. CHAT ABC | RESOLVED.
  4. CHAT ABC | RESOLVED.

10PM-11PM AVAIL 1 interaction only

  1. CHAT | RESOLVED.

11pm-12am

  1. CHAT | customer contatced via chat complaining that she only received 21 cookies not 24. apologize and offered redelivery
  2. CHAT | RESOLVED.
  3. CHAT | 310 -345-4376 LORI

12am-1am [12:22-12:37 FIRST BREAK]

  1. CHAT | RESOLVED. 2 CHAT | 30 mins long chat

1am-2am AVAIL NO INTERACTION [1:38 unavail notes] 1. 2. 3. 4. 5.

2am-3am

  1. CHAT | RESOLVED.

3am-4am [3:31-4:31 LUNCH][4:21 AVAIL

  1. CHAT | RESOLVED.

4am-5am

  1. CHAT |

----------------------------------------April 24th 12am----------------------------------- ** 12:00AM-1:00AM [LANGUAGE COAHING]
1. 2. 3. 4. 5.

** 1:00am-2:00am [1:23-1:50 AVD PROB] 1. 2. 3. 4. 5.

** 2:00am-3:00am [2:53-3:08 1st break]

  1. CHAT |
  2. CHAT |
  3. CHAT |

** 3:0am-4:00am

  1. CHAT |
  2. CHAT |
  3. CHAT ABC |
  4. CHAT |
  5. CHAT ABC | 12324 Cambridge Blvd. South Lyon , MI 48178

** 4:00am-5:00am [4:50-5:50 LUNCH]

  1. CHAT |
  2. CHAT |

** 5:00am-6:00am [5:50 back from lunch]

  1. CHAT |

** 6:00am-7:00am

  1. CHAT | LONG CHAT

** 7:00am-8:00am

  1. CHAT ABC | LONG CHAT
  2. CHAT | LONG CHAT

** 8:00am-9:00am

  1. CHAT ABC |
  2. CHAT | W01005974826448 and W01005974886716 | customer contacted via chat complaining that she did not receive the order. upon checking the tracking it was left at the door. apologize and offered redelivery. customer declined and insisted to have a refund. processed refund. offered $15 sp and processed $15. sp. csi closed.
  3. CHAT |

** 9:00am-10:00am

  1. CHAT | customer contacted via chat complaining that
  2. CHAT | 176862C1

** 10:00am-11:00am [10:07-22 LAST BREAK]

  1. CHAT |

----------------------------------------April 22nd 12am----------------------------------- ** 12:00AM-1:00AM

  1. CALL | CORY | W01005974992072 |
  2. CALL | MANUEL | 9083156494
  3. CALL SALES | ANNE BOND | 2487672274 | 48374 | DHINA CAFE | 24299 NOVI RD | (248)449-4888 | 176764LB | 48375

** 1:00am-2:00am [1:04-1:12 VO DISCONNECTED SALES]

  1. CHAT ABC |
  2. CHAT ABC |

** 2:00am-3:00am [2:22 VO][2:35 UNAVAIL TO CHANGE PC AND LUNCH]

  1. CALL | GUADALUPE | DONNA BAILEY | 9143472288 |

** 3:0am-4:00am [2:51-3:51] 1. 2. 3. 4. 5.

** 4:00am-5:00am [unavail 3:53-3:58 setting up][unavail with 2 interaction. pc error 4:04-4:33]

  1. CHAT | 5974941554 | idle
  2. CHAT | W01005974866334
  3. CALL | ADRIANNA | W01005974896228

** 5:00am-6:00am [COACHING][6:18-33 1st break] 1. 2. 3. 4. 5.

** 6:00am-7:00am

  1. CHAT ABC | working on chat. customer wanted to change the delivery date to April 27th. upon checking we can still process the changes. processed delivery date changes. there's an $3.24 automatically refunded. informed the customer. csi closed.
  2. CALL | PILAR | 14623 | long call | 193357| 192552M

** 7:00am-8:00am [LONG CALL SERVICE. THE CUSTOMER PLACING AN ORDER AND NEED ASSITANCE.]

  1. [7:42] CALL | JONATHAN | W01005974881090 |

** 8:00am-9:00am [8:25-8:32 UNAVAIL SENDING 2 EMAIL]

  1. CHAT ABC | REFUND AND SP
  2. CHAT | EMAIL RECIEPT Can you email it to jalbaniel@axosbank.com |VERIFIED CUSTOMER CONTACTED VIA CHAT. CUSTOMER WANTED TO HAVE AN EMAIL RECIEPT CONFIRMATION. PROCESSED SENDING AN EMAIL CONFIRMATION TO THE NEW EMAIL ADDRESS. CSI CLOSED.
  3. CALL | PHILIP | 6319464033 |

** 9:00am-10:00am [8:58-9:19 UNAVAIL PROCESS REDELVERY AND NOTES and manually sent an email confirmation]

  1. CHAT
  2. CHAT
  3. CHAT | 176862B

** 10:00am-11:00am

  1. CHAT |
  2. CHAT |
  3. CHAT |
  4. CHAT |
  5. CHAT |
  6. CHAT |

----------------------------------------April 21st 12am------------------------------------ ** 12:00AM-1:00AM [12:36-12:40 unavail to manually process shipping refund]

  1. CALL SALES | 3026521414 | 19805 | SANDY GREEN | completed
  2. CALL SALES | 94118-2006 | 365295732 | 14159220262 | completed

** 1:00am-2:00am [1:30-1:40 unavail to process shipping refund and vo]

  1. CALL | KERI | 5974877476 | 8582774867 recip. |
  2. CALL | ROBERT | W01005974934528

** 2:00am-3:00am [1 long call and 2:40-2:44 unavail to notes and process the cancellation][2 LONG CHAT]

  1. CHAT
  2. CHAT

** 3:0am-4:00am 1. 2. 3. 4. 5.

** 4:00am-5:00am

  1. CHAT
  2. CHAT ABC |

** 5:00am-6:00am [LUNCH] 1. 2. 3. 4. 5.

** 6:00am-7:00am [locke up enty]

  1. CALL SALES | 4793053570 | 72722 | 191380

** 7:00am-8:00am [7:24-7:27 UNAVAIL TO NOTES]

  1. CHAT |
  2. CALL | ANNIE | W01005974891998

** 8:00am-9:00am [8:19 unavail][8:22-37 2nd break][8:52-9:00 UNAVAIL VO]

  1. CALL SALES | 1029-P-193386 | 39531
  2. CALL SALES | 194727L | 89114
  3. CALL SERVICE ON SALES |
  4. CALL | 14044779652 | ARI | W01005974886284

** 9:00am-10:00am

  1. CALL | 5974892446 | 19293109034

  2. CHAT | customer contacted via chat. customer complained that the order did not received. upon checking it is rejected. customer insisted to have a refund. apologize and processed refund. offered $15 sp. customer agreed. processed $15 sp. csi closed.

  3. CHAT | LINDSAY | WRONG AND MISSING ARRANGEEMNT | customer contacted via chat. customer complained that she ony received 1 item and she ordered 3 and the one she received is not a large size. apologize to the custOMER. upon checking there is already a replacement scheduled on april 22nd. informed the customer and ask if she is aware for this. she agreed but wanted to deliver it instead to a business. processed redelivery to the business address and needed to delete the replacement by bot. offered $15. customer agreed. processed 15 sp. csi closed.

  4. CHAT | W01005974817016 |

** 10:00am-11:00am [3 long chat] 1. 2. 3. 4. 5.

----------------------------------------April 20th 12am------------------------------------ ** 12:00AM-1:00AM [UNAVAIL VO 12:03-2:08]

  1. CALL | SALES VM | 17323412162 |
  2. CALL | Sharon | w01005974837116 | Thursday 23 | 6:00pm
  3. CALL | SALES callback | 9793931829 | 77088 |
  4. CHAT | H&D
  5. CHAT | FULL REFUND

** 1:00am-2:00am [unavail 1:49-50 pc loading]

  1. CALL | SALES completed | 8045172313 | 23139 | MONTE RANSONE | 85743 | 5332480446078687 | MONTERANSON23@GMAIL.COM | monteranson23@gmail.com |365258375 | LONG CALL SALES
  2. CALL | ALUMUS | W01005974761752

** 2:00am-3:00am

  1. CALL | GENERAL | APRIL
  2. CHAT | CANCEL
  3. CHAT ABC | PROMO CODE & DELIVERY

** 3:0am-4:00am [3:28-3:35 UNAVAIL PC LOADING] [3:49 UNAVAIL PREBREAK TO LUNCH]

  1. 2:52 SALES CALL ORDER COMPLETED | 8478773495 | 64151 | 15224 | 4125783888 | 191169 | 5524330998260654 | mikajud@gmail.com | 365263365
  2. CALL | KIMBERY | GENERAL
  3. CALL | THERESA | 365261639 | cancellation.

** 4:00am-5:00am LUNCH 1. 2. 3. 4. 5.

** 5:00am-6:00am

  1. CALL | DEBORAH | 8034098875 | cancel
  2. CALL | BROOKE | 5974348666 | REP
  3. CALL | SALES completed | 6196741820 | 92110 | 92111 | 6193395452 | 377481340407268

** 6:00am-7:00am [6:01-03 unavail pc loading]

  1. CHAT |
  2. CALL | 12089940908 | NO CALLER
  3. CHAT |
  4. CHAT |
  5. CHAT |

** 7:00am-8:00am [6:53 unavail pre-break 1st break and 1 chat]

  1. CHAT |
  2. CHAT | LONG CHAT | 50 MINS

** 8:00am-9:00am

  1. CALL | 98012 ZIP CODE | DAVID | W01005974804160 | 4253376201

** 9:00am-10:00am [9:01-11 UNAVAIL VO TO APOLOGY and NOTES][UNAVAIL VO CALL BACK placing an order]

  1. CALL | SALES | 19085656957 | 07060 | ANN MOSLEY | 07203 | 148716 | 9am saturday april 25th

** 10:00am-11:00am 1. 2. 3. 4. 5.

----------------------------------------April 18th 12am------------------------------------ ** 12:30AM-1:00AM 1hour & 2 hours long chat]

  1. CHAT | 1hour long chat
  2. CHAT | 1683 oak crest ct, marietta, ga, 30066 | long chat 2hours

** 1:00am-2:00am 1. 2. 3. 4. 5.

** 2:00am-3:00am

  1. chat |
  2. chat |

** 3:0am-4:00am [3:47-5:00am coaching]

  1. chat | 5725 TOSCANA PLAPT 112 Margate 33063-8064

** 4:00am-5:00am [coaching] 1. 2. 3. 4. 5.

** 5:00am-6:00am [5:10-6:10 LUNCH] 1. 2. 3. 4. 5.

** 6:00am-7:00am [6:10-6:13 unavail to fix pc]

  1. CALL | W01005974512036// ADRIAN [LONG CALL]

** 7:00am-8:00am [7:00-8:00 2 long chat ]

  1. CHAT | long chat
  2. CHAT | long chat

** 8:00am-9:00am [1st break and pc is just loading refresh pc]

  1. 5974692966 //

** 9:00am-10:00am 1. 2. 3. 4. 5.

** 10:00am-11:00am 1. 2. 3. 4. 5.

----------------------------------------April 17th 12am------------------------------------ ** 1:00am-2:00am

  1. [1am-1:24] CALL| COURTNEY// 0365154488
  2. [1:27-] CHAT |
  3. [1:32] chat |

** 2:00am-3:00am [2:41-2:48 UNAVAIL NOTES]

  1. 2:19 CALL | JEFF// 365134713//
  2. 2:50 CALL | W01005974532332// CSI CLOSED.

** 3:0am-4:00am [3AM UNAVAIL NOTES AND OUTBOUND CALL][ 3:21-3:25 OUTBOUND] [3:47 unavail to notes][3:53-4:04 UNAVAIL VO]

  1. CALL SALES | 15094323940
  2. CALL | 5974597610// customer contacted via telephonic and wanted to check the status of the order. upon checking it is still in the shop. informed the customer and assure that it will be arrived today. csi closed.
  3. CALL | 240061// +13124201527//

** 4:00am-5:00am [4:05 1st break] [4:20 lunch] 1. 2. 3. 4. 5.

** 5:00am-6:00am

  1. [5:20] CHAT| customer contacted via chat. customer complained that the size of the item is not large. chatbot already offer redelivery but unfortunately the redelivery won't work. offered refund to make it right. customer agreed. offered $15 sp. customer agreed. processed refund and $15 sp. csi closed.
  2. CHAT | RESOLVED.

** 6:00am-7:00am [6:26-6:35 UNAVAIL TO PROCESS FULL REFUND AND NOTES]

  1. CALL | RAFAEL CALDERON// 0365160237// 161808
  2. chat
  3. chat
  4. chat

** 7:00am-8:00am [7:31-7:38 unavail to process refund and notes][7:58-8:09 unavail to message shop and notes]

  1. call | w01005974363362//

** 8:00am-9:00am [2nd break 8:11-8:26]

  1. call | patricia kobe//
  2. call | 18053008715 // SALES
  3. call | ariane// 3213184582// 28304// cheryl mitchell// 70714// 2257463882// lavender garden bouquet 1001-P-160557// 90577

** 9:00am-10:00am

  1. CHAT |
  2. CHAT| customer contacted via chat. customer complained that the delivery is still not delivered. upon checking the original order is delivered but they said that they did not received it. check the replacement and it is just attempted. offered redelivery. customer declined. insisted to have a refund. processed refund. offered $15 sp. customer agreed. not able to process $15 sp since the precious agent already processed $15 sp. csi closed.
  3. CHAT| customer contacted via chat. customer wanted to put a not that the arrangement can leave in front OF THE door. acknowledged customer request. sent message to the shop. csi closed.
  4. CALL | 60172298286// 11235// 60172298286//michael.white23@gmail.com// 9293210798

** 10:00am-11:00am [ 10:43 UNAVAIL CR]

  1. CALL | GEN.
  2. CALL | VM
  3. CALL | RUTH SUTTON// 5624431811// 90247// JONES FAMILY// 90047// 365175105//
  4. chat
  5. chat
  6. chat/ newengengoobrcore 176862C

** 11:00am-12:00am [11:00-11:30 unavail to logout with 2 active chats

  1. Master Order#: W01005974597610// no notes because can't open the csi

----------------------------------------April 16th 12am------------------------------------ 12:52-12:55 UNAVAIL TO MESSAGE SHOP | 2:00am-3:00am offline MIR | 2:53-3:53 LUNCH | 4:02 unavail fixing pc | 4:14 COACHING | 5:24-5:35 UNAVAIL CAK BACK CUSTOMER | 5:40 UNAVAIL VO | 6:00-7:00 1 long call | 7:00-8:00 2 LONG CHAT | UNAVAIL 8:53-9:02 TO MESSAGE SHOP | 9:15-9:17 UNAVAIL NOTES | 9:20-9:22 OUTBOUND | 9:44 UNAVAIL | 9:57 UNAVAIL TO NOTES | 21 IN TOTAL

** 12:00AM-1:00AM [12:52-12:55 UNAVAIL TO MESSAGE SHOP]

  1. ** CALL | lynda mauney// recipient//
  2. ** CALL | PROCE
  3. ** CALL | DIANA// W01005974427006// C5M8H
  4. **

** 1:00am-2:00am

  1. ** CALL | kathy// 5974387916//
  2. ** CALL | MISS TROY// W01005974490344//
  3. ** chat |
  4. ** chat |
  5. ** chat |

** 2:00am-3:00am offline MIR 1. 2. 3. 4. 5.

** 3:0am-4:00am [2:53-3:53 LUNCH]

  1. **

** 4:00am-5:00am [4:02 unavail fixing pc] pc error [4:14 COACHING]

  1. ** CALL | JOANNE // W01005974520434

** 5:00am-6:00am [5:24-5:35 UNAVAIL CAK BACK CUSTOMER] [5:40 UNAVAIL VO]

  1. CALL | CHANTAL// W01005974354810// 15165031760// ADD HAPPT BIRTHDAY BALLONS AND MAKE SURE IT IS IN A HANDBAG
  2. CALL |
  3. CALL | 3178695234// 47833
  4. CHAT |

** 6:00am-7:00am

  1. CALL | 6099727412// 08204// 34450// LONG CALL

** 7:00am-8:00am

  1. chat |
  2. chat | long chat
  3. chat | long chat

** 8:00am-9:00am [UNAVAIL 8:53-9:02 TO MESSAGE SHOP]

  1. CALL | ADRIAN// W01005974537728// 2179 Brennan Ln, Manteca, CA 95337

** 9:00am-10:00am [9:15-9:17 UNAVAIL NOTES][9:20-9:22 OUTBOUND][9:44 UNAVAIL][9:57 UNAVAIL TO NOTES]

  1. CALL | W01005974474122//
  2. 18049470092// VM CALLBACK
  3. CALL | 13134656882// W010059 5974547358
  4. call

** 10:00am-11:00am 1. 2. 3. 4. 5.

----------------------------------------April 15th 12am-----------------------------------

12:14-12:20 unavail to fix pc and set up | 12:54am-1:14am outbound call to apologize and notes unavail OUTBOUND CALL APOLOGY CALL | 1:27-1:39 unavail to process refund and notes | 2:00 unavail 2 active chats and notes | mid 2am unvail and 18f coaching mami she | 2:15-4:20 coaching chat | 4:20-5:20 lunch | 5:35am-6:33am unavail to apology call and 3 manually email sent | 7:09-7:15 UNAVAIL NOTES AND REFUND | 7:42-7:47 UNAVAIL NOTES | 8:02-8:09 unavail notes | 8:21-8:36 1st break | 8:49- 9:02 notes and replacement and shipping refund | 9:22-9:36 unavail to call | 9:58-10:27 unavail with 2 active chat to process redund and notes | 10:46 unavail to process full refund and redelivery and email full refund | TOTAL OF 22

12:00am-1:00am [12:14-12:20 unavail to fix pc and set up] [12:54am-1:14am outbound call to apologize and notes unavail]

  1. ** call// 2525313724// 27834// jerrie best // spring cookies buttercream// 239871// 2525313724// 4616082005505330// sales//
  2. ** call// teresa// 94949// 94582//THERESA HASSENZAHL//4153428503

CUSTOMER CONTACTED VIA TELEPHONIC// CUSTOMER INSISTED TO HAVE A FULL REFUND// UPON CHECKING IT IS ALREADY DELETED AND CANCELLED// PROCESSED FULL REFUND/ OFFERED $15 SP TO MAKE IT RIGHT// CUSTOMER AGREED// PROCESSED $15 SP// OFFERED APOLOGY CALL TO THE RECIPIENT// CUSTOMER AGREED// CALLED CUSTOMER BUT ROUTED TO VM// LEFT APOLOGY MESSAGE// CSI CLOSED.

  1. OUTBOUND CALL// APOLOGY CALL

  2. email | I have processed a refund of 64.91 back to your original form of payment. You’ll receive an email receipt within 24 hours. Thank you for the opportunity to make it right.

1:00am-2:00am [1:27-1:39 unavail to process refund] 1

  1. call// nabila// w01005973633718// delivery issue// customer contacted via telephonic// customer requested to have a refund for the other order she did not received// upon checking the shipping method for the other item is fedex smartpost// educate the customer// customer said that it is no used since the event is already done// customer complained that she paid extra for the shipping fee// apologize and offer shipping refund since the customer already requested for the refund of the cookies// customer agreed// processed shipping full refund// offered $15 sp to make it right// customer agreed// csi closed.

  2. chat//

  3. chat abc//

  4. chat

2:00am-3:00am [2:00 unavail 2 active chats and notes] 1. 2.
3. 4. 5.

3:0am-4:00am 1. 2. 3. 4. 5.

4:00am-5:00am [2:00 unavail | 2:15-4:20 coaching mami she & chat] [4:20-5:20 lunch] 1. 2. 3. 4. 5.

5:00am-6:00am [5:20 LUNCH] [5:35am-6:33am unavail to apology call and 3 manually email sent]

  1. call// 5417764815// tlov211@charter.net// 3186170778// 365007108 = 49.99 // 365007491= 34.99// Sandra Session
  2. OUTBOUND CALL
  3. email for passport credit
  4. email confirmation
  5. email confirmation

6:00am-7:00am

  1. call// 0365086247// 8183225599// STATUS CHECK
  2. CALL// KAREN SGUEO//

7:00am-8:00am [7:09-7:15 UNAVAIL NOTES AND REFUND] [7:42-7:47 UNAVAIL NOTES]

  1. CALL// AMBERLEE JEFFERSON// 21043// 179439
  2. call// polly// w01005974453340

8:00am-9:00am [8:02-8:09 unavail notes] [8:21-8:36 1st break] [8:49- 9:02 notes and replacement and shipping refund]

  1. call// simone// 3059053683 customer contacted via telephonic// service cll on sales// customer complained that he received an email that it is delivered but did not received anyTHING// upon checking the order was marked as DELIVERED// offered redeliver// customer agreed// processed redelivery// offered $15 sp to make it right// customer agreed// processed $15 sp// offer apology call to the recipient// customer declined// customer still sounded upset// to make things right i offered shipping refund// customer agreed// processed shipping refund// wanted to send the flower on the afternoon// sent message to the shop// csi closed.

9:00am-10:00am [9:22-9:36 unavail to call][9:58-10:27 unavail with 2 active chat to process redund and notes]

  1. call// 365075549
  2. call// hefziba// w01005974050724//8312369073
  3. chat abc//
  4. chat//
  5. chat//

10:00am-11:00am [10:46 unavail to process full refund and redelivery]

  1. call// ashley// w01005974462806

---------------------------------------April 14th 12am to 11am ------------------------------------- 1:27-1:32 unavail 3 notes | 2:10- 2:28 process full refund & sp// CALL BACK CUSTOMER AND NOTES | 2:47-3:02 1st break | 3:38-4:10 unavail 3 notes processed refund with 1 hour long chat | 5:24 am-6:24am LUNCH | 7:30am-7:50am unavail 3 notes with 2 active long chats | 8:00am-8:46am unavail to process replacement and sent message to the shop | 9:52- 9:57am unavail notes | 10:40am unavail 4 notes and logout | 28 in total

12:00am-1:00am

  1. email
  2. call// geisha// tracy walter// 46333102
  3. email
  4. chat abc//
  5. chat
  6. chat

1:00am-2:00am [1:27-1:32 unavail 3 notes]

  1. sales// call back [1:36]
  2. call// 17th tracy// w01005972153140// april 17th to may 15th // CALLBAK CUSTOMER 2:18 gardnertracy87@gmail.com

2:00am-3:00am [2:10- 2:28 process full refund & sp// CALL BACK CUSTOMER AND NOTES] [2:47 1st break]

  1. CALL// JERRY// JERRYSTINGER@GMAIL.COM// JERRYSTINGER@REMAX.NET

3:0am-4:00am [3:38-4:10 unavail 3 notes processed refund with 1 hour long chat]

  1. chat abc// customer contacted via chat// customer complained that
  2. chat// 5974115388
  3. chat// 365067428// long chat// redelivery

4:00am-5:00am

  1. chat abc//
  2. chat abc//
  3. chat//
  4. chat LONG CHAT// jennifer

5:00am-6:00am [5:24 am-6:24am LUNCH] 1.
2. 3.
4. 5.

6:00am-7:00am

  1. [6:24] chat
  2. chat abc//
  3. chat abc//

7:00am-8:00am [7:30am-7:50am unavail 3 notes with 2 active long chats]

  1. call// Ashley// w01005973395222

8:00am-9:00am [8:00am-8:46am unavail to process replacement and sent message to the shop]

  1. 355330// sales// 9372771231// 9372122890// 45415// 711 Fredericksburg // drive// mpf dowel

9:00am-10:00am [9:52- 9:57am unavail notes]

  1. call// briti// 365066763// lindsey bull
  2. philip// 75225// 365066763// call
  3. call// me//
  4. call// georgia// 72e243260e405902e// g2121@yahoo.com

10:00am-11:00am

  1. chat// 179439 ad-on
  2. chat//
  3. chat// 1

----------------------------------------April 13th 1am------------------------------------ 1:45am-1:52am unavail 2notes | 3:03am- 3:20am unavail 2 active chat AND 2 notes | UNAVAIL TO LUNCH WITH 2 ACTIVE LONG CHAT | 5:20AM-6:20AM LUNCH | 7:00-8:00 long chat | 8:25am-8:40am first break | 9:26- 10:03AM unavail to notes and processed redelivery while 2 active chats | 2nd break 10:06-10:21 | 18 resolved.

1:00am-2:00am [1:45am-1:52am unavail 2notes]

  1. chat//
  2. chat abc//
  3. email//

2:00am-3:00am

  1. email//

3:0am-4:00am [3:03am- 3:20am unavail 2 active chat// 2 notes]

  1. chat abc//
  2. chat abc//

4:00am-5:00am [UNAVAIL TO LUNCH WITH 2 ACTIVE LONG CHAT] 1. 2. 3. 4. 5.

5:00am-6:00am [5:20AM-6:20AM LUNCH] 1.
2. 3.
4. 5.

6:00am-7:00am

  1. [6:20am] email
  2. CHAT
  3. CHAT
  4. CHAT
  5. CHAT

7:00am-8:00am

  1. chat// [long chat]

8:00am-9:00am [8:25am-8:40am first break]

  1. chat abc// customer contacted via chat// customer asking for the sttaus updat of the delivery// upon checking the shop cannot
  2. chat//
  3. chat abc// LONG CHAT
  4. chat// 176862B2 add-on

9:00am-10:00am [9:26- 10:03AM unavail to nots and processed redelivery while 2 active chats] 1. 2. 3. 4. 5.

10:00am-11:00am [ 2nd break 10:06-10:21] [10:57 unavail sending email and log out]

  1. call// George 48044011812// george@cpdistributionac.com//
  2. chat abc//

11:00am-12:00am 1.
2. 3. 4. 5.

12:00am-1:00am 1.
2. 3. 4. 5.

----------------------------------------April 11th 12am------------------------------------ 1:11-2am unavail 2 active chat + replacement + partial credit + email | 2:45am-2:48 am unavail notes | 3:46am-3:56 unavail to sent manually email | 4:01am - 4:16am 1st break and 40:40am - 6:am COACHING | 5:00am - 6:00am COACHING | 6:00am - 7:00am LUNCH | 7:28-7:30AM UNAVAIL FIXING HEADPHONE | 8:14-21am unavail 3 notes | 8:24 unavail auto reject | 22 in total

12:00am-1:00am

  1. 9495105186// 92651// 28078// 17131 pennington drive. // 6313561055// 5378009012126268// SALES
  2. CALL
  3. CALL// WENDY ARRINGTON// WRONG WEB
  4. CHAT//
  5. chat// W01005974100548//
  6. chat//
  7. chat//
  8. email//

1:00am-2:00am [1:11-2am unavail 2 active chat + replacement + partial credit + email]

2:00am-3:00am [2:45-48 am unavail notes]

  1. call// melanie// 2102695062//
  2. w01005972795824// charlene// 279671
  3. call// cheryl bruckshen// penny reagan

3:0am-4:00am [3:46am-3:56 unavail to sent manually email]

  1. call// 5971982078

4:00am-5:00am [4:01am - 4:16am 1st break and 40:40am - 6:am COACHING]

  1. call//
  2. call// sandra// w01005974235862
  3. call// w01005974211344

5:00am-6:00am [COACHING] 1.
2. 3.
4. 5.

6:00am-7:00am [LUNCH] 1.
2. 3. 4. 5.

7:00am-8:00am [7:28-7:30AM UNAVAIL FIXING HEADPHONE]

  1. marie// 365001978// call
  2. chat

8:00am-9:00am [8:14-21am unavail 3 notes][8:24 unavail auto reject]

  1. chat

9:00am-10:00am

  1. chat//
  2. chat//
  3. chat //

10:00am-11:00am 1.
2. 3. 4. 5.

------------------------------------April 10th 12am--------------------------------------- 22 total for productivity
12:00am-1:00am

  1. JULIEANN// DIST35// CALL//
  2. CALL// 46038// AMAC// LINDA BOYER// 1001-P-1601363// 191836
  3. CALL// 4703304246// 30033// sales

1:00am-2:00am

  1. call// 4802597316//
  2. call// erica// w01005974182086
  3. email// [unavail 1:30am-1:40am]
  4. chat//
  5. email//
  6. call// w01005974184346
  7. call// w01005973322542//

2:00am-3:00am [2:00-2:14 notes | 2:15 coaching | 2:32-2:47 1st break | 2:47- 4:00am coaching 1. 2. 3. 4. 5.

3:0am-4:00am [4am end of coaching] 1. 2. 3. 4. 5.

4:00am-5:00am [LUNCH] 1. 2. 3. 4. 5.

5:00am-6:00am

  1. CALL// 5962 PARK WALK CIRCLE WEST IN BOYNTON FLORIDA 33472// WRONG ADDRESS// FREE GIFT//
  2. chat// status check// customer contacted via chat// customer confused about the status of the order// upon checking the estemated date is tomorrow// informed the customer// customer
  3. chat abc// 364836716// redelivery //
  4. chat// 5973434816// full refund // sp

6:00am-7:00am [6:05am unavail pc loading while 3 chat] 1. 2. 3. 4. 5.

7:00am-8:00am [ 7:30 unavail change pc and set up while 2 chat avtive]

  1. chat// W01005974165562// status check//
  2. chat// W01005973942954// not received// pc loading and not working// customer disconnected
  4. 5974200128 // cancel order// I have processed a refund of 91.10 back to your original form of payment. You’ll receive an email receipt within 24 hours. Thank you for the opportunity to make it right.

8:00am-9:00am [8:15-8-35am unavail refund and 3notes]

  1. call// w01005974198954//
  2. call//
  3. chat//
  4. chat//
  5. chat//

9:00am-10:00am [9:13 unavail 2 active chat + redelivery and full refund + 3 notes + email and log out] 1. 2. 3. 4. 5.

10:00am-11:00am

  1. unavail 1:30am-1:40am | 2:00-2:14 notes | 2:15 coaching | 2:32-2:47 1st break | 2:47- 4:00am coaching | 4:10am-5:10am LUNCH | 6:05am unavail pc loading while 3 active chat | 7:30 unavail change pc and set up while 2 active chat | 8:15-8-35am unavail refund and 3notes | 9:13 unavail 2 active chat + redelivery and full refund + 3 notes + email and log out

--------------------------------------------April 7th----------------------------------------- 12:00am-1:00am

  1. call// marsha// 3646432352//
  2. call// angelica// w01005973949514 [12:44-1:00am PROCESSING SHIPPING REFUND &$15 SP + APOLOGY CALL and NOTES] 9259804151
  3. EMAIL//

1:00am-2:00am [1:55-2:28am unavail to process redelivery and discount white 3 active chat]

  1. chat abc// customer contacted via chat// customer complained that he ordered 4 but only received 1// apologize and acknowledge customer concern// offered redelivery to make it right//
  2. chat//
  3. chat

2:00am-3:00am

  1. [2:30] alyssa// 9045714279 [2:41 unavail to send email manually & fixing error]

3:0am-4:00am

  1. 3:11 [coaching for wallet reward]
  2. [3:26 after first break] 33073// call//
  3. chat abc// customer complained that the 4.chat abc//
  4. chat//

4:00am-5:00am [4:09-4:44 unavail 2 active chats/ notes/ refund]

  1. email sending [pre-break]

5:00am-6:00am [5:5lunch] 1. 2. 3. LUNCH 4. 5.

6:00am-7:00am [6:52 UNAVAIL 2 CHAT// PLACING REPLACEMENT AND REFUND]

  1. chat abc//
  2. chat//
  3. chat abc// 5974032608// 179439

7:00am-8:00am [7:49 unavail 2 active chat// 1 refund//]

  1. [7:20] chat
  2. chat
  3. chat

8:00am-9:00am

  1. chat abc// W01005973075538// recipt
  2. chat abc// 5973943126// quality issue craked//
  4. 167506addon

9:00am-10:00am

  1. UNAVAIL [2 CHAT WHILE PROCESSING THE REFUND AND ORDER CHANGE REDELIVERY + 4 NOTES0

10:00am-11:00am

  1. 10 joan mira// w01005973993628

--------------------------------------------April 7th----------------------------------------- 12:00am-1:00am

  1. 5128658107// 78621// 787452.// 4147202526802986// m.suarez1217@yahoo.com// beetween 5-7pm funeral // 364912783// SALES

1:00am-2:00am

  1. EMAIL//
  2. chat abc// customer wnated to cancel the order//
  3. chat abc
  4. chat abc
  5. chat//

2:00am-3:00am [pre-break 3 active chat// 1 email and 1str break]

  1. [2:42am] chat//
  2. chat//
  3. chat abc// ou're very much welcome. For clarification, the correct address is 8368 Cadenza Rd Unit 1126 Naples, FL, 34114?
  4. chat//

3:0am-4:00am [pre break for lunch ]

  1. chat and pre-break for lunch and monitoring the sales order and delivery order for sympathy

4:00am-5:00am [4:20 lunch] 1. 2. 3. 4. 5.

5:00am-6:00am [5:20am-6:30am coaching] 1. 2. 3. 4. 5.

6:00am-7:00am

  1. CHAT//

7:00am-8:00am

  1. chat abc// qua// 50% refund and $15sp//
  2. chat avc// W01005974003544// wrong arrangemtn// delivered wrong// redelibvery and $15//
  3. chat// kulang// sp and redleiveryu

8:00am-9:00am

  1. [8:48am] call// w01005973755212// edward// 7185911162//

9:00am-10:00am

  1. sales//
  2. chat// 3.chat// balloons missing// 176862B1 4.chat abc// not delivered.

10:00am-11:00am 1. 2. 3. 4. 5.

--------------------------------------------April 6th --------------------------------------- 11:00pm-12:00am

  1. call// laura// w01005973925726
  2. call// blou// rasburry chees//
  3. call// Michael outlaw// mi@outlaw2000@gmail.com// 4001238925// 32.31//
  4. call// marvin//
  5. chat abc// W01005973898260// wilted6. chat// 5973971146// quinn// ended chat// wanted to cancel//
  6. chat abc// laura// ended accidentally//
  7. chat//
  8. email//
    12:00am-1:00am [12am outbound with 3 chat//]

1:00am-2:00am unavail to 2:30 3 chat and notes and email]

  1. call// w01005972781732 2.chat//
  2. chat abc//
  3. chat abc//
  4. chat//

2:00am-3:00am

  1. 1 call//
  2. chat//
  3. chat abc//

3:0am-4:00am [3:30am unavail] active chat and notes// 1. 2. 3. 4. 5.

4:00am-5:00am [4:35 lunch]

  1. [5:35] call// frederick// 364797389
  2. CALL// 12097464490// SONIA// W0100
  3. CALL//

5:00am-6:00am 1. 2. 3. 4. 5.

6:00am-7:00am

  1. CALL// APRIL 3RD// KARE// 5969335484// 102
  2. Janet// 5025929514//

7am-8am 1. 2. 3. 4. 5.

8am-9am 1. 2. 3. 4. 5.

9am-10am

  1. chat// W01005973985184
  2. chat
  3. chat abc//

10am-11am 1. 2. 3. 4. 5.

11am-12pm 1. 2. 3. 4. 5.

---------------------------------------------April 4th---------------------------------------- 8:00pm-9:00pm [8:30]

  1. call// 29526
  2. email

9:00pm-10:00pm

  1. [9:16] chat// reeba// LONG CHAT
  2. chat abc// katie // 364848103 processed $15sp //W01005973610840
  3. chat// ended the chat lol// status check//

10:00pm-11:00pm

  1. chat // julie// add on cancel// call shop 7187842890//
  2. chat// mike// no strawberry// CUSTOMER CONTACTED VIA CHAT COMPLAINING THAT THE STRAWBERRIES'S MISSING// EDUCATE THE CUSTOMER THAT THE SHOP INSTRUCTED TO LOOK INSIDE THE BAG// CUSTOMER CONFIRMED THAT THERE'S NO STAWBERRIES// APOLOGIZED TO THE CUSTOMER// OFFERED REDELIVERY TO MAKE IT RIGHT// CUSTOMER AGREED// PROCESSED REDELIVERY// OFFERED $15 SP TO MAKE IT RIGHT// CUSTOMER COMPLAINED THAT IS NOT ENOUGH// APOLOGIZED AND OFFERED SHIPPIN REFUND TO MAKE IT RIGHT AND TO MAKE THE CUSTOMER SATISFIED// CUSTOMER UNRESPONSIVE// IDLE CUSTOMER// PROCESSED THE SHIPPING REFUND AND $15 SAVINGS PASS TO MAKE IT RIGHT SUPPORTED WITH SUP ID 15391// CSI CLOSED.

11:00pm-12:00am [11 unavail 3 active chat// call shop to cancel add on// 4 notes//

  1. 12:20-12:35 1st break

12:00am-1:00am

  1. 1 call
  2. 1 cll// 97045// 15306439836

1:00am-2:00am

  1. call// 2162468746// cx zip 44120// recipient zip 45206// 364851540 SALES
  2. chat abc// 5973653082 // laura// already replaced//

2:00am-3:00am

  1. chat abc// mary// 364852633// 2.chat abc// amy// EARLY DELIVERED// REDELIVERY// SP//

3:0am-4:00am [LUNCH] 1. 2. 3. 4. 5.

4:00am-5:00am

  1. call//
  2. call// diamond hopkins// w01005973818974// FULL
  3. CALL// DAN // W01005948070304// FULL REFUND, $15SP, & REDELIVERY

5:00am-6:00am

  1. CALL// DEBORAH// 364851767
  2. CHAT abc// janet // 5972966010
  3. chat abc// veronica// 5973508330
  4. chat// lia// 5973804000

6:00am-7:00am 1. 2. 3. 4. 5.

------------------------------------------April 3rd------------------------------------------- 9:00pm-10:00pm

  1. email// cancel passport membership// I have processed a refund of 32.58 back to your original form of payment. You’ll receive an email receipt within 24 hours. Thank you for the opportunity to make it right. //

  2. chat abc[9:50]// WORKING ON CHAT// CUSTOMER WANTED TO CHECK THE STATUS OF THE ORDER// UPON CHECKING IT IS SHIPPED BY FEDEX SMARTPOST// EDUCATE THE CUSTOMER// customer unresponsive// idle customer after 7mins// csi closed.

10:00pm-11:00pm

  1. [10:36] chat abc// kumar// code apply// 2.[10:40] chat// valerie// from hd// 3.[10:43] chat abc// Christy// WORKING ON CHAT// CUSTOMER WANTED TO ADD

11:00pm-12:00am

  1. [11:55] 1 call

12:00am-1:00am

  1. 1 call//
  2. chat abc// ann// long chat//
  3. chat// dave// idle
  4. chat abc// michael// shipping reunf & 15sp//

1:00am-2:00am

  1. chat//
  2. chat abc//

2:00am-3:00am [205-315 unavail] 1. 2. 3. 4. 5.

3:0am-4:00am [3:23 couching]

  1. w01005973800894

4:00am-5:00am [Lunch] 1. 2. 3. 4. 5.

5:00am-6:00am

  1. call// robby// w01005973618918//FULL REFUND// REDELIVERY
  2. CHAT// [815-582-6068 Cathy Lubovich]//
  3. CHAT abc// general// RESOLVED.
  4. CHAT abc// JULIE [ RECIPIENT]//
  5. chat abc// LESLIE//

6:00am-7:00am [7:18 unavail]

  1. chat abc// ARTHUR PENSATO// never received// 364839031 //

  2. chat// TED NAGEL// tiny//

SMARTPOST!!!

I have verified that your order was shipped via FedEx Smartpost and is not a guaranteed method of delivery. We allow 5-7 business days transit time for this shipping method. The only way to guarantee your gift will arrive on a specific date is to use our upgraded shipping method which is Fed Ex Overnight Air.

7:30pm-8:00pm 1. 2. 3. 4. 5.

8:00pm-9:00pm 1. 2. 3. 4. 5.

9:00pm-10:00pm 1. 2. 3. 4. 5.

10:00pm-11:00pm 1. 2. 3. 4. 5.

11:00pm-12:00am 1. 2. 3. 4. 5.

12:00am-1:00am 1. 2. 3. 4. 5.

1:00am-2:00am 1. 2. 3. 4. 5.

2:00am-3:00am 1. 2. 3. 4. 5.

3:0am-4:00am 1. 2. 3. 4. 5.

4:00am-5:00am 1. 2. 3. 4. 5.

5:00am-6:00am 1. 2. 3. 4. 5.

6:00am-7:00am 1. 2. 3. 4. 5.

----------------------------------------April 2nd-----------------------------------------

7:30pm-8:00pm

  1. email// W00611188464// charged for the order//

8:00pm-9:00pm

  1. chat// 5973507104// status check// ada//
  2. chat// 5973686000 // cancel// fraud handled//

9:00pm-10:00pm

  1. call// voice outbound//
  2. chat// W01005973416722// change address// sympathy//
  3. chat// W01005973083084// sympathy not delivered 5days ago//

10:00pm-11:00pm

  1. chat// josh// promo code and delivery date// I have processed a refund of 20.39 back to your original form of payment. You’ll receive an email receipt within 24 hours. Thank you for the opportunity to make it right.// I have processed a refund of 4.24 back to your original form of payment. You’ll receive an email receipt within 24 hours. Thank you for the opportunity to make it right.
  2. chat// karla// status check//

11:00pm-12:00am [11:18 pre-break for 1st break has 2 chat and 4notes//]

  1. W01005973015656 // chat// delivery issue// kathy//
  2. John lovecchio jlovee// call/ can pass//

12:00am-1:00am

  1. chat// fb// abc// wanted to be delivered before3pm// resolved.
  2. chat abc// 18f// sb4677@aol.com// redelivery//

1:00am-2:00am

  1. W01005971807498// chat abc// sb// long chat
  2. cco abc chat// long chat//

2:00am-3:00am 1.chat// abc// cco// status check// vaw0612@gmail.com// valerie full refund sup id 5373// I have processed a refund of 34.99 back to your original form of payment. You’ll receive an email receipt within 24 hours. Thank you for the opportunity to make it right.

  1. chat// abc receipt//
  2. chat// 18f// sms//

3:0am-4:00am

  1. chat//

4:00am-5:00am [lunch] 1. 2. 3. 4. 5.

5:00am-6:00am

  1. chat//
  2. chat abc// bryan//
  3. chat abc// laurel// passport shipping charged//
  4. chat abc//

6:00am-7:00am 1. 2. 3. 4. 5.

7:30pm-8:00pm 1. 2. 3. 4. 5.

8:00pm-9:00pm 1. 2. 3. 4. 5.

9:00pm-10:00pm 1. 2. 3. 4. 5.

10:00pm-11:00pm 1. 2. 3. 4. 5.

11:00pm-12:00am 1. 2. 3. 4. 5.

12:00am-1:00am 1. 2. 3. 4. 5.

1:00am-2:00am 1. 2. 3. 4. 5.

2:00am-3:00am 1. 2. 3. 4. 5.

3:0am-4:00am 1. 2. 3. 4. 5.

4:00am-5:00am 1. 2. 3. 4. 5.

5:00am-6:00am 1. 2. 3. 4. 5.

6:00am-7:00am 1. 2. 3. 4. 5.

----------------------------------------April 1st----------------------------------------- ** 8:00pm-9pm

  1. email// W01005973303400// cancel order// $81.74
  2. chat// 5973155262// debra//
  3. chat// ended the chat//
  4. chat// change date// 5973151010// mihotita//

**9pm-10pm

  1. 5973499540// status check//

3 4. 5.

**10pm-11pm

  1. Gwilmoth@att.net order 374737528// chat abc// 364737528 zip 50613// Gwen haben//
  2. W01005973594076// Vanessa// not received the ballons//

** 11pm-12am

  1. jhinchliffe@jcj.com//

12:

** 12am-1am

  1. Tawara// tgood1418@gmail.com // transfer to loyalty//
  2. chat// 5973421712 // elixzabeth// not received//
  3. chat// julie// 5972590190// bubble didn't work// executive//

** 1am-2am

  1. chat// 5969917806// carol//
  2. W01005973419948// chat abc// refund//

** 2am-3am

  1. chat//

** 3am-4am[3:19am unavail/ pre-break/ LUNCH]

  1. mailto:Jlear2012@gmail.com

** 4am-5:30am-6:30am [4:40am end lunch]

  1. Call// Linda. // 5971603402// status check// resolved.
  2. chat// 5973566362// caroly// long chat 1:30 mins
  3. 5973515346// chat// Cynthia// long chat 1:30 mins

** 6:30am-7:am [7:04am unavail-

  1. chat//
  2. chat//

5

----------------------------------------March 30----------------------------------------- ** 8:00pm-9pm

  1. 5973385246 // chat// order change// 240041//
  2. email// spam//
  3. 5973025228// maria// cancelled order// already refunded//

**9pm-10pm

  1. chat// tax exempt//
  2. 364644086// did not order this//
  3. test chat//
  4. 4000945823// passport not showing the savings//

**10pm-11pm

  1. 1 chat// W01005972127602// want a refund//
  2. chat//
  3. chat// 5973440682// miriam//

11pm-12am [11:50PM-12:10AM FIRST BREAK]

  1. W01005973139038// Kathleen//

12am-1am [12:18am-12:41am unavail fixing system// cannot hear the customer// 12:45am-12:50AM CALL BACK THE CUSTOMER]

  1. 17739872940// status check// tommy// Hello Tommy, this is Remelyn from 1‑800‑Flowers.com. I’m so sorry our call was disconnected. I’ve checked your order, and the delivery is currently out on the truck. Could you please verify the recipient’s information so I can ensure everything is correct?-------------- May I put this call on hold for a moment, while I contact the shop to confirm if your item will be delivered today? May I KNOW IF U WOULD LIKE THE DELIVERY MAN TO CALL THE RECIPIENT ONCE THE DEL. OCCURS OR JUST LEAVE IN THE FRONT DESK) 7083441000 (shop # I just wanted to confirm check the status on an order for Nicole Levon)
  2. CHAT//
  3. chat//

1am-2am

  1. W01005972940544// pamela// not delivered
  2. 5973134096// kathryn// qual issue//

2am-3am [2:17am-2:34AM unavail 2 chat and doing notes and processing redelivery and $15 saving pass]

  1. CALL// LAURAIN// 9092339888 #// STATUS CHECK//
  2. chat// not received// RECIPIENT// Meredith Greeley
  3. chat// 5973282730//

3am-4am

  1. [3:40am] chat// delivered order and balloons not received//
  2. chat// promotion code expired//

4am-5:30am-6:30am[lunch]

  1. 4:30// chat//
  2. chat//

6:30am-7:am

  1. chat
  2. chat

5