IF DPA PASS:
 
1.INTRO
2. Opening Response-DPA already passed. Account Holder & Contact details (Disconnection)
3. Acknowledgement ( It is great you are moving)
4. Transition statement (Great News! Your new address)
5. INSTALLATION TYPE ("T" *O - QS, C- 1 man, 1 - 2 man) 
6. INSTALLATION DATE AVAILABILITY
7. CUSTOMER ACCEPT (Thanks! We'll set the activation to the new address)
8. TRANSITION STATEMENT ("CT" to determine if IN CONT/ OUT CONT)
9. PROBING (BB,TV,LANDLINE,O2)
10. TRANSITION (Thanks for answering my questions <customer name>
11. PRESENTATION (VOLT/NON-VOLT USER, 5 minutes threshold. FAB is available on FAB tab CRC. If no changes no need to add FAB)
12. If the customer said they're happy with the current bundle/If the customer wants to keep the same package. (NO need to hard sell proceed to LIKE for LIKe if customer declined).
13. *IF customer wants to keep current service/s (As you are keeping the same services, can you please ensure you're taking your equipment to your new property?) *Like for like script.
14. Introduction to Compliance Like for like (Now, let me send you some key Information you should know.)
15. Contract Continuation (Continuation if IN FRANCHISE/ OUT FRANCHISE DI/IN *SEND BOTH SCRIPTS)
16. Marketing Preference Opt in
17. Accessibility Script
18. MOVERS FEE
19. DD reminder mandatory statement (CHECK "MP" SCREEN IF DD IS ACTIVATED *HIGHLIGHTED IN PURPLE)
19. Bill Explanation (First 2 script is for "No pending payment"/ Third and fourth script is with Pending payment check "PP" screen on the current address "<") *Third is for charge and fourth is for credit.
20. RAF – Mandatory Statement prior to sending the customer the link
21.   Self-Care Options
22. RECAP (QS/ENGINEER INSTALLATION/Identify also if 1 man or 2 man to send the proper script).
23. CLOSING SPIEL.