Giselle Redecilla
* Not following the scheduling script. 

https://app.c2perform.com/knowledge/view-article.php?id=6580

9705905

Edsel Anne Alegarme
Date of Call: 8/20/2024
EID: 19850370

* Long call insights
- Communication - Language Barrier - the AA is having trouble speaking in English and he needs a translator which drives the call longer than expected. 

- Verbal collision tendencies - there are some instances that both of them are interrupting each other due to the language barrier. 


Mariel Celeste
EID: 8463082

The agent failed to submit a merge request for the application since there is another application with the same information (name and phone number). It could have been better if the agent asked for a clarification question (confirmed the address on EID 9983930). 

Agent missed to include the following instructions when providing the complete / accurate branch address:

"Interviews are being held at the Hire Dynamics Office."

1ba03a7a098e49a88491f26c0e89cdb5
+19122787903
2024-08-20 12:09:07
00:04:15
https://employbridge.mytalkdesk.com/interactions/1ba03a7a098e49a88491f26c0e89cdb5/recordings/0.mp3