ALWASY CHECK THESE SCREEN EVERY MOVE EM NC MP PN MA - FOR VOLT

Hi, Ryan. Thanks so much for waiting. I'm just taking a look at your account. I'll be back with you ASAP. 😊

Just to confirm, am I speaking with the account holder?

Thanks for sharing. May I know your expected moving date, please?

Just checking in if we are still connected?

I’ve not heard from you in a while, is everything okay?

Whilst we're still connected, is there anything else that I can assist you with?

Is there anything else that I can assist you with?

I’ve not heard from you in a while. I will now process your request on your account.

I have not heard from you in a while. As you requested to move the services to the new address, I will now process the move.

We are just referring to the password when your first joined Virgin Media. Would you like to give it a try?

Those are good questions. Let me answer them one at a time. 😊

Thanks for that! May I know the email address registered on the account, please?

Thanks for that! May I know the mobile number registered on the account, please?

Got it. What was your last bill value?

Noted on that! May I also know when is your next bill due?

Got it! Can you confirm the last 4 digits of your Direct Debit number, please?

Thanks! Which date does your direct debit usually come out of your account?

Perfect you're in! Thanks for your patience and providing your information. I understand you're moving house and looking to take your services with you. Just to confirm the details you provided, your new postcode is XXXX and your door number is XX, may I know when is your moving out date, please?

Thanks for your patience and providing information. I understand you're moving house and looking to take your services with you. Just to confirm the details you provided, your new postcode is XXX. May I know your door number, please?

You're welcome and It’s been lovely speaking with you today. We value your feedback, please take a moment to complete our survey on how I assisted you today. Take care and thank you for your time, Ryan. 😊👋

It appears you have left this chat session as I have not received a response. For further assistance, please re-join chat at a more convenient time where we will be happy to help. I will now end this chat session. Have a great day 👋

M&T MOVERS MESSAGING CID:  Identity of the chatter:(AH/3RD PARTY) Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: N/A New address WO: N/A QUERY: Customer want to move the service. RESOLUTION: process house move…. OLD ACCOUNT #: OLD ADDRESS: NEW ADDRESS: NEW ACCOUNT #: DISCO DATE: INSTALL DATE: CONTRACT: Contract continuation/ new contract

DISCO MOVERS MESSAGING CID:  Identity of the chatter: (AH/3RD PARTY) Name of the chatter: Account Number:  DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: N/A QUERY: Customer want to cancel. RESOLUTION: Process disconnection DISCO DATE: DISCO REASON:  CONTRACT END DATE: EDF:

UNRESPONSIVE MOVERS MESSAGING CID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT NUMBER: DPA STATUS: PASSED/FAILED DPA TIME STAMP: CX is unresponsive/idle/ No interaction.

QUERY MOVERS MESSAGING CID:  Identity of the chatter: AH/3RD PARTY Name of the chatter:
ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: QUERY:
RESOLUTION: