SALE'S CALL SCRIPT

"We are located in Los Angeles, California, and are partnered with Dignity Memorial. We offer delivery throughout the United States and Canada. I would be happy to assist you with placing an order."

“This year’s collection does not include the Thomas Kinkade arrangement or the Christmas ornament. However, we have many other beautiful holiday designs available. But, we offer the Teleflora Crystal Holiday Angel and Teleflora Crystal Holiday Drum, both crafted by the same artisan factory that produces our popular Crystal Cross. These high-quality crystal pieces make stunning additions to this year’s holiday lineup.”

Please discontinue that kind of language. I’m authorized to end this call.

"When you provide your payment details, the call is automatically masked to keep your credit card information secure."

"We need your billing address to verify your payment information and ensure the order is processed securely and accurately."

TELEFLORA IS REPUTABLE COMPANY? "Yes, we're proud to have been connecting customers with the nation's best florists for over 81 years, since 1934."

HOW RELIABLE YOUR SERVICE? "We take pride in delivering fresh, beautiful flowers on time. We quickly address any concerns and strive to exceed your expectations. Earning your trust with every bouquet is our top priority."

I WANT TO PLACE AN ORDER USING FINGERHUT ACCOUNT. "At the moment, we can only accept major credit cards for order payments, as we’re currently working to resolve an issue with Fingerhut."

I WANT TO PLACE AN ORDER FOR TODAY'S DELIVERY. (already past cut off time) "Our local shops have completed today's deliveries, but we can deliver tomorrow. Even though your recipient's birthday has already passed, she will still appreciate the flowers."

CAN YOU DELIVER GOING TO INTERNATIONAL ON WEEKEND'S? "We’re unable to deliver on weekends since our local shops are closed, but we can have the flowers delivered on Monday. Your recipient will surely appreciate the thoughtful gesture, even if it arrives after her birthday."

“Upon checking, our shops in the area are closed. I suggest we send it early this week so they may enjoy the flowers all weekend”.

WHAT IS SERVICE FEE? "The service fee covers our cost of placing your order with a local florist, who will create your chosen design and provide their services after the sale."

DO YOU DELIVER FLOWERS IN ARRANGED OR IN A BOX? "We hand-delivered the flowers."

WHAT IS SHOP MINIMUM? "Our shop requires a minimum purchase to process deliveries."

"I can place the order today, and it will be delivered tomorrow before the service time."

"Can I have the recipient's name, with the spelling please?"

"We can have our designer create a beautiful bouquet of fresh flowers specially made for your recipient?"

DEAL OF THE DAY ARRANGEMENT: The florist one of a kind of arrangement using the available flowers on the shop.