BILLTRUST

Billtrust/Bill Pay CCP - Customer Care Portal (CCP) Bill Pay CCP or Customer Care Portal (CCP), allows you to view customer invoices so you can see what the customer sees. This will help you better explain customer invoice questions or send copies of customer invoices upon request.

Log into Billtrust, by selecting the Bill Pay CCP option from the Applications menu in CRM or from the Open Billtrust button on the AR Cockpit. ➤ Company Name = AmeriGas

Username = Your AmeriGas network username ➤ Password = Your AmeriGas network password

CCP Search for an Account Select an option from the "Search By" drop-down field

SEARCH OPTION DESCRIPTION CLIENT'S NAME>> TYPE THE CUSTOMER'S FIRST NAME ACCOUNT NUMBER>> TYPE THE SOLD-TO NUMBER EMAIL ADDRESS>> TYPE THE CUSTOMER'S EMAIL ADDRESS INVOICE NUMBER>> TYPE THE INVOICE NUMBER GLOBAL SEARCH>> SEARCH BY ANY VALUE (EXAMPLE: CUSTOMER'S LAST NAME)

Document Details Tab From the Document Details Tab, you can perform the following tasks:

➤ Review Billing Address ➤ Review invoices ➤ Confirm how bill was sent ➤ View copy of customer invoice ➤ Download customer invoices ➤ Email or Mail ➤ View SmartTrak details >>THIS IS THE DELIVERY TICKET