Spiels

Temp Check

While working on your account, do you perhaps any other concern related to your plan, bill, service or anything on your account that we need to fix to ensure we can make your day great today?

If you don't mind me asking, may I know if we did we take care of your reasons for reaching out today completely?

FCC Also, we want to make sure that we covered everything for you. Would it be okay to call in case you went unresponsive or this conversation gets disconnected?

Buy Time

If you don't mind me asking may I know how's your day?

By the way, xx I would love to make sure I got everything while I am still here, may I know if there's anything else I can help you with?

Closing Spiel

Again, this is Cris and we here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now!

Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today. Again, this is Cris and we here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now!

It's my pleasure to help you with XXX. I am glad that I have got an opportunity to assist you. Truly, it is a privilege talking to customers like you. Again, this is Cris and we here in T-Mobile, we are happy to help you resolved your concern today. Take care and be safe! Happy holidays! Bye now!

Unauthenticated

We would really love to help you here, apparently we need to have a visibility of your account information if you were able to authenticate your account. No worries, we can still help you with your concerns by contacting our team via 611 or this hotline 1-800-937-8997. They will ask you some question to verify the account so that they can further assist you regarding your xxx concern.

Most used It's my pleasure to help you with xxx, xxx. Again, this is Cris and I am glad that I have got an opportunity to assist you. Take care and be safe! Happy New Year! 🎆 Bye for now! 😊❤️

Provided TEMP Check

As we represent T-Mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-Mobile services so far?

If yes - Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

If no - No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here?

No Other Promotion: I understand you want to avail our promotion, we can go ahead and request to our promotion team to check if they have other promotions that suits you so we can take advantage of it.