Hi there! This is Jane from T-Mobile, I’m here to help. We appreciate your patience in waiting to be connected. Let’s partner together to get this resolved. How may I help you today? While I'm working on this, is there anything else you'd like to address or inquire about? Our goal is to ensure you leave this conversation completely satisfied. FCC - We want to make sure we will be able to exhaust all we can do to help you resolve this concern, will it be okay to call you back anytime if by chance our conversation closes for a reason? Credit - Great news! I'm glad to inform you that I was able to applied the $5.96 credit on your account. You can check your balance by dialing #225# or using your T-Mobile App. As of the moment, the current account balance is xxx which will be due by xxxx. Disconnected from other Rep - Hi there! This is Jane from T-Mobile, I’m here to help. It seems like you were disconnected with the last Expert. I'm glad that they were able to resolved the concern. You can message us anytime if you have any additional concern or call our Customer Care hotline thru: 1-800-937-8997. Have a great day! Apologies for late response. We are experiencing heavy queue and currently assisting multiple customers at a time. Nothing to worry, rest assured that I won't leave you today until we get all of your concerns resolved. Prepaid Account - To verify the account, I have sent the one time pin to line 9853. May I ask if you can provide to me the one time pin? As of right now, we're unable to pull up your account as here at messaging, we only have access to our customers with a Postpaid account. Our Prepaid Team are more than happy to assist you via phone call and here's the number you could us: 1-877-778-2106 As of right now, we're unable to pull up your account as here at messaging, we only have access to our customers with a Postpaid account. The alternative option that we have is to visit the nearest T-Mobile store on your area and rest assured everything would be all set for you. Is it possible for you to reach out to any family members or friends to see if they might lend you a cellular phone for making calls or using the telephone? Unauthenticated - I really appreciate your patience with this matter. I really do apologize for the inconvenience. Since we have limited access here in Messaging Care, I’ll provide you with the contact information of our Customer Care Department so they can help you to verify and access your account instead. No worries though, they have broad access to tools that they could use to sort this out for you. Here’s the customer care hotline: 1-800-937-8997 Just call the number above to reach our Customer Care Team and they will be able to access your account by verifying account information. Just call the number above to reach our Customer Care Team and they will be able to access your account by verifying account information. T-Mobile Metro - I appreciate you for waiting! As per checking, your account is still under the Metro by T-Mobile. Please be advised that T-Mobile and Metro still have a different system and with this, I have limited access when it comes to your account. As per checking, you're under the Metro by T-Mobile. Please be advised that we only have limited access when it comes to the Metro. No worries, you may call our Metro by T-Mobile Customer Care and here's the hotline number: 888-863-8768. The best option that you can do is to contact the designated Metro Customer Care using this hotline details: 888-863-8768. You may use your Metro phone number and enter the PIN number to IVR call. Hours of operation: 6 a.m. to 2 a.m. / 7 days a week