N/A, 11 Nov. 2024 , 06:52am Welcome Dalia ! [Sent] Dalia Lara, 11 Nov. 2024 , 06:52am Hi T-Mobile, 11 Nov. 2024 , 06:52am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read] T-Mobile, 11 Nov. 2024 , 06:52am One moment [Read] T-Mobile, 11 Nov. 2024 , 06:52am Thanks! A live representative will be with you shortly. [Read] Ericajoy, 11 Nov. 2024 , 06:53am Hi Dalia! This is Erica from T-Mobile Messaging, how may I help you? [Read] Dalia Lara, 11 Nov. 2024 , 06:53am Hi! Dalia Lara, 11 Nov. 2024 , 06:53am Is there a balance due for any of my devices? Ericajoy, 11 Nov. 2024 , 06:54am I'd be happy tp check that for you! [Read] Dalia Lara, 11 Nov. 2024 , 06:54am Thank you :) Ericajoy, 11 Nov. 2024 , 06:54am Very much welcome! May I know what device should we check? [Read] Dalia Lara, 11 Nov. 2024 , 06:55am All of them please. I’m just wondering if I owe anything on them :) Dalia Lara, 11 Nov. 2024 , 06:56am The number ending in 1585 I know for sure is paid off Dalia Lara, 11 Nov. 2024 , 06:56am But for all the others, I would like to check Ericajoy, 11 Nov. 2024 , 06:57am Oh sure! One moment as I compile the details okay? [Read] Dalia Lara, 11 Nov. 2024 , 06:58am Yes Ericajoy, 11 Nov. 2024 , 07:00am Thank you! While waiting, may I know how was your day so far? [Read] Dalia Lara, 11 Nov. 2024 , 07:00am Oh it’s been great thank you how has your day been? Ericajoy, 11 Nov. 2024 , 07:04am I'm having a good one too! [Read] Dalia Lara, 11 Nov. 2024 , 07:04am Good to hear it :) Ericajoy, 11 Nov. 2024 , 07:04am Upon checking, I do see here that all the devices are paid off. Yay! [Read] Dalia Lara, 11 Nov. 2024 , 07:05am Oh that’s great to hear. No let me ask you this so I have been considering canceling all of my lines. Just because I have three family members that I’ve been paying for for years and I’ve come to the point where I do feel like they should get their own plans, so I’m just curious to know what canceling my service would look like or what the steps would be. Dalia Lara, 11 Nov. 2024 , 07:05am *now Dalia Lara, 11 Nov. 2024 , 07:05am I meant to say “now let me ask you this” not “no” lol Dalia Lara, 11 Nov. 2024 , 07:06am I would also be canceling my line since I have a work phone I can use. Ericajoy, 11 Nov. 2024 , 07:08am Oh my, I definitely understand your situation, Dalia. We are saddened to know that you want to cancel the all the lines but we are here to help. [Read] Ericajoy, 11 Nov. 2024 , 07:08am If you don't mind me asking, would there be a someone who can perhaps take over the account? [Read] Dalia Lara, 11 Nov. 2024 , 07:08am I appreciate and T - mobile has been so great I have no complaints Dalia Lara, 11 Nov. 2024 , 07:09am Honestly I wish I had that good of a relationship with them to have them do that but they are mad at me for wanting to cancel but none of them keep their word on helping me pay for their phone bill Ericajoy, 11 Nov. 2024 , 07:11am It's nice to know that you've liked T-Mobile and it's services! [Read] Dalia Lara, 11 Nov. 2024 , 07:11am Yes it’s been the best provider I have worked with Ericajoy, 11 Nov. 2024 , 07:11am No worries, I can proceed with your request. Just to confirm, we are cancelling all the lines? [Read] Dalia Lara, 11 Nov. 2024 , 07:12am Well I told them I would give them a month but wondering when the bill cycle renews? Ericajoy, 11 Nov. 2024 , 07:15am You're so nice! [Read] Dalia Lara, 11 Nov. 2024 , 07:16am Aww thank you I appreciate that Ericajoy, 11 Nov. 2024 , 07:16am The next due date is 11/20/2024, and if we proceed with the cancellation, it will fully reflect on the close date of the cycle and will no longer appear on the next bill. [Read] Ericajoy, 11 Nov. 2024 , 07:17am Would you be talking to them first before pushing through with the cancellation of the lines? [Read] Dalia Lara, 11 Nov. 2024 , 07:18am Oh I see. Thanks for checking that. Dalia Lara, 11 Nov. 2024 , 07:19am Well I would just let them know the date that it will be canceled. So since my next due date is 11/20, if I cancel now I would have 1 more month after that? Ericajoy, 11 Nov. 2024 , 07:20am No worries, anything for you, Dalia! [Read] Dalia Lara, 11 Nov. 2024 , 07:20am Thank you:))) Ericajoy, 11 Nov. 2024 , 07:22am Very much welcome! The cancellation will take place on 11/27. Moving forward the lines will be cancelled (if we proceed today). May I know if you have any questions on this? [Read] Dalia Lara, 11 Nov. 2024 , 07:23am Oh I see. So if I wanted to keep 1074 which is my line, how much would it be a month? Ericajoy, 11 Nov. 2024 , 07:26am Thanks for checking with me the options, Dalia. One moment, I'll verify the info here in my end. [Read] Ericajoy, 11 Nov. 2024 , 07:28am I'm back! I do see here that your current plan is Essentials plan. For 1 line it would be: $60 w/ AutoPay. [Read] Dalia Lara, 11 Nov. 2024 , 07:31am Oh ok I see, thank you. For cancellation I will talk to them tomorrow and see if they want to take over any of their lines and if they don’t , I will reach back out to you guys and move forward with the cancellation process. Ericajoy, 11 Nov. 2024 , 07:31am Thank you for considering all the options with me! Just to make sure, I will not be cancelling any lines today right? [Read] Dalia Lara, 11 Nov. 2024 , 07:32am Right in case they want to keep their phone numbers and I think this time they will take me seriously lol. Thank you for your help. Dalia Lara, 11 Nov. 2024 , 07:32am So for now let’s keep everything as is. Ericajoy, 11 Nov. 2024 , 07:34am Noted! I hope you come with a favorable consideration from them and fortunately pay for their lines. [Read] Dalia Lara, 11 Nov. 2024 , 07:34am Thank you ! :) Dalia Lara, 11 Nov. 2024 , 07:34am I appreciate your help. Ericajoy, 11 Nov. 2024 , 07:35am That's nice to hear, Dalia! You made my day. Thank you for letting us assist you today! So glad we we're able to help you with all your inquiries regarding bill and cancellation. [Read] Ericajoy, 11 Nov. 2024 , 07:35am I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience. Once again, this is Erica from T-Mobile. Thank you so much for being so nice! Have a great rest of your day! [Read]