MOCK CALL WITH KEI

"OPENING SPIEL"

Kei: Why i received this invoice i just did travel on express lanes last month since we had an family occasion?

Rich: Thank you for bringing this on our attention and as a former customer as well, i understand that you get confused why you received that invoice. Therefore nothing for you to worry, im more than happy to assist you with that invoice you received, and BTW may i ask the LPN in question?

Kei: Sorry i dont have the LPN at the moment my son used my car

Rich: How about the Account number on that invoice you received?

Kei: Ok, its 252140

Rich: Thank you and let me check it here bear with me..

"VERIFICATION"

Full name // John Smoe Address // 4003 Moss Pl Alexandria, VA 22304 Rich: Btw, for future travels to received notification before receiving invoices would you like me to register you in future missed a toll program?

Kei: No.

Rich: Do you have any transponder when you travelled on our toll roads?

Kei: No i dont have sorry

Rich: No need for you to say sorry, first let me tell you to avoid toll invoices in the future when you travel, you can open an EZ Pass account to pay your travels real time.

Kei: Ok.

Rich: So would you like me to help you process a payment for the invoice you received?

Kei: How much is it?

Rich: That is $44 in total

Kei: Can you lower that for me since this is my first time and im not aware?

Rich: I understand that you want to lower your bill, let me check options what i can do to lower it for you..

Kei: Your amazing, go ahead and take your time!

Rich: As upon checking the options, i can reduce the invoices for you for up to $22 instead of paying it $44, how does it sounds good?

Kei: Your Great! Lets do process the payment then..

"PAYMENT PROCESSED"

Card# Name on the Card Expiry CVC Rich: So we have successfully processed the payment for the invoices you received for $22, is there anything else that i can help?

Kei: No that would be all..

To prepare for your future travel on the Express Lanes. You can open an E-ZPass account or sign up for Missed a toll email notification.

Rich: If that's the case, "CLOSING SPIEL" SAFE TRAVELS!