Your package price is 76.27GBP while you only make partial payments for it. So the balance gets carried forward and late payment fee gets applied.  Since 22/01/25 you have been only making partial payments and every month the balance from the previous bills gets carried forward. I would request you to clear these payments if you want to avoid large bills. You can also make the payment via IVR 08000643777 You need to call on this number and it will guide you to make the payment.


Hi Jade Thank you for connecting with us! I appreciate your patience for the long wait time, as you are connected to me I will be assisting you further. Thank you for clearing the security from the above conversation As I am able to view you are not clearing the complete monthly payments due to which the bill for 23/02/26 is 252.30GBP which Includes outstanding balance from the previous bills and late payment fee charges. The payments made on the account a partial payments. So the balance has got carried forward and it has got accumulated. I would request you to clear these payments if you want to avoid large bills.