Canned response · Offline Notepad

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

email corespondence

UNABLE TO ACCESS ONLINE ACCOUNT

Thank you for contacting email support team. We are sorry to hear that you're unable to access your account online. If you can please provide us more information about the account like the phone number on file, address or the account number we'll be able to locate it and provide you more information about it. You may also contact our customer support hotline so that we can assist you better. We thank you for your continued loyalty with us and will remain available via e-mail, chat or phone to assist with any additional questions or concerns you may have. Contact information is listed below.

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

NO DELIVERY

Thank you for contacting email support team. We are sorry to hear that you did not receive your paper on those dates. If you can please provide us more information about the account like the phone number on file, address or the account number we'll be able to locate it and provide you more information about it. You may also contact our customer support hotline so that we can assist you better. We thank you for your continued loyalty with us and will remain available via e-mail, chat or phone to assist with any additional questions or concerns you may have. Contact information is listed below.

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

MISSED PAPERS WITH CREDIT
Thank you for contacting Email Support Team. We appreciate your correspondence and it is my pleasure to assist you today.

We're sorry for the inconvenience this has caused you and for the late response due to high volume of queries.

We apologize that you have had ongoing issues with your paper and can certainly understand that continued frustration. I am immediately issuing credit on your account and will partner with our delivery staff to further understand the obstacles and to ensure that we are getting this improved for you immediately. We certainly do appreciate your business as a subscriber and the patience you’ve had with us through these continued errors. I have also placed a courtesy credit on your account while we work to get this resolved once and for all. Thank you for your readership.

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

PRINT TO DIGITAL CONVERSION REQUEST

Thank you for contacting our email support team We value you as a customer and we are more than happy to assist you regarding your request. Our digital access provides you a 24/7 complete unlimited access to all of our newspapers across the states for only $9.99 per month you will have the ability to know what's happening around the country without having to pay additional fees. Our email team does not have the ability in creating a subscription as of the moment, you may contact our customer service hotline for additional information and to start a subscription for you.

ONLINE BILL PAYMENT

We apologize for any trouble you have had trying to pay your bill online. I can certainly understand how it can be frustrating if you are not familiar with the system, and I am glad to help walk you through it.

You can get there by hovering over the silhouette in the upper right hand corner of most pages of your publication’s website. A button labeled "My Account" will appear (this will say "Log In" if you are not logged in).

Once you are there and logged in please click on the drop-down menu titled "Manage Account." Select the "Make a Payment" option and you will be brought to a screen to fill out your credit card information. If you check the "Sign up for EZ Pay" box on this page your payment information will be retained and you will be set up on our automatic withdrawal program, but it is not necessary to do so if you do not wish.

After entering in your information, simply submit the form and you will be all set. A confirmation of your pending payment will arrive to the e-mail address on file within several minutes of making a payment.

We thank you for your continued loyalty with us and will remain available via e-mail, chat or phone to assist with any additional questions or concerns you may have. Contact information is listed below.

Thank you for contacting our email support team. I'm sorry to hear that the Saturday edition is no longer available in print. I realize that this is your concern. The Good news is that we will continue to publish the Saturday E-Edition in the traditional paper format. Have you had a chance to look at our e edition? If not I can help you through the process.

If you have further questions and concerns. Please contact our customer service hotline.

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

UNSUBSCRIBE

Thank you for contacting The Des Moines Register. We appreciate your correspondence and it is my pleasure to assist you today!

We apologize that you're still receiving emails from us. Please click the button "Unsubscribed" below your emails or go to your Manage my Account home page and change your Newsletter settings. Please unchecked any boxes that are check so that you will no longer receive those messages.

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

CANCELLED STATUS ONLINE

Thank you for contacting our email team. We appreciate your correspondence and it is my pleasure to assist you today!

We apologize that you're unable to access your online account. Based on our records all accounts associated with this email address you're using are inactive. Please contact our customer care hotline for us to further assist you.

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

LATE PAPER DELIVERY

We apologize that late delivery and certainly understand that frustration. I have immediately notified our delivery staff of the error. Don’t forget you can access the e-edition (an exact replica of the print paper) 24/7 at www.thetimesherald.com as part of your subscription.

𝒜𝓁𝑒𝓍𝒶𝓃𝒹𝑒𝓇 𝒟.

rdera002@apc.sitel-world.net