I see you're interested in adding another line to your account, which is a great way to expand the services and benefits you enjoy with us. ----------------------------------------------------------------- I appreciate your effort for reaching out to us, ______. I am glad to assist you with your concern. Just to confirm, are you planning to add a new line for a specific phone? PITCH IN Great! Since I've had everything covered for you, I really appreciate you for taking good care of your account. Rest assured that it is in currently perfect condition. I also have a great news for you! I can't help but notice your account's good standing and eligible on one of our promotion. I would want to express my gratitude to you for being an awesome customer. We actually have a promotion for the Sync Up KIDS Watch and you'll only need to activate a watch line on the account to receive it for free via monthly bill credits. Are you interested in taking advantage of this exclusive promotion? HOW IT WORKS Great. Here's how the promotion works: The promotion is for ($1000). Which is being split into trade in value and monthly bill credits. The trade in value of your (iPhone 14 pro MAX for $520) will be applied as a bill credit on your bill or it can be use at the store to lessen your upfront payment. Then the remaining ($480) to complete the promotion will be split into monthly bill credits for ($20) What will happen is that if the monthly payment of the new phone is $50 - $20 (promotional bill credit) = $30 Promotion Value ($***) minus Trade-in Value of the customer phone ($***) = $*** ➥ $*** / 24 months of down payment = $** ➥ $*** ( is the Promotional Credit ) : Monthly payment ($***) minus Promotional Credit ( $*** ) = $*** $*** (is the monthly payment of the new phone) ----------------------------------------------------------------- Promotional Credit: $830 iPhone 13 trade-in value: $265—in mint condition $829.99 -$325 ==== $504.99 - this will be divided into 24 months; $325 will be directly credited to your bill account as one time courtesy So, $504.99 / 24 = $21.01/24 months And since your regular monthly price for the iPhone 15 Pro is at $31.25; $31.25 - $21.01 = $10.24 this will be your monthly installment with the promotion for 24 months. Please feel free to ask questions if you have, just let me know! I am all ears. PROMOTION Thank you for your interest in our current promotion. I understand you want to make the most out of our offers, so let me guide you through the details to ensure you have a clear understanding. Thank you for your interest in our promotion. To qualify, you must be a postpaid customer and may need to add a new line during the promo period. Ensure any new line meets the promo's criteria. The promotion requires signing an Equipment Installment Plan (EIP) within the promo window. If eligible, you'll receive monthly credits to offset the device cost. Keep all promo requirements to continue receiving credits. If you have any questions or need a different solution, I'm here to help. SEGMENT (Targeted) I just check also the promotion that you were saying which is this "Targeted: $800 Off Apple, Samsung, or Google with Trade" To set you expectation this promotion have a requirements need, like there must be a segment code "Smartphone_Trade_ID230433 - Active/Verified" presented on your account, on your case there is no segment code that is presented to your account. ----------------------------------------------------------------- Thank you so much for inquiring on this offer! Your account was not preselected for this targeted offer, but we love to surprise and delight our customers often so there will be more! I see you are eligible for a “insert alternative”. Would you like to consider this promotion instead? ----------------------------------------------------------------- The system has an automatic determination based on several factors, and eligible accounts have a pre-selected indicator that appears on the account to advise of eligibility. While we don’t have the exact details as to why certain accounts are ineligible, please know that we are ALWAYS rolling out new offers with different requirements, and even targeted offers like this may come available for you in the future. I do see your account is eligible for “insert alternative”. Would you like me to discuss the details of this offer?