EMAIL TEMPLATES

Book Service NO TA

Dear Valued Customer,

Thank you for contacting Samsung Customer Care+. I have read and understand your concern and I sincerely apologize for the inconvenience caused. Please rest assure that I am here to do my best, to help you regarding the issue.

In order to book you a visit from our service engineers, I need to ask for more information to proceed such as phone number, physical address and your availability on the date that will be booked for you. I kindly advice you to contact us at our standard hotline number (02) 8-422-2177 or you may visit and live chat with us at our website Samsung,com.ph, so that we can quickly assist you and further investigate the problem.

If you have any more concerns, please don't hesitate to ask and I will be glad to help you. I also humbly request a minute of your time to answer a survey link sent at the end of the email for your experience with my customer service. I'm looking forward to you response.

It's my job to cater to your concern but it's always my honor to be of service. You are family to Samsung, thank you!

Tech support, Jerald M.