Thank you for waiting. I did review the account and I am not seeing any orders completed on the account. As your support, I can guarantee that no charges are collected on your card as no orders we're processed. 
 
Those funds that you saw taken wasn't actually collected. They were put on hold since we don't collect payments until the device is ready to ship. That hold is removed and no funds were taken on your card. Given a chance I would love to help you complete your order. Would you like me to help you complete the order on my end? I truly want to help.