Hi there, thanks so much for waiting. I'm just taking a look at your account. I'll be back with ASAP. 


06-06-26 12:11:00

done_all
Thanks for waiting. Can you please confirm the full name, email address and phone number registered on the account?


06-06-26 12:12:15

done_all
Veronika Kovalska

06-06-26 12:13:06

Kovalska.ver@gmail.com

06-06-26 12:13:18

07576469311

06-06-26 12:13:32

Thanks for confirming. Just to confirm, am I speaking with the account holder?


06-06-26 12:14:39

done_all
Yes

06-06-26 12:15:07

Thanks for your patience and clearing the security checks, Veronika. I understand you wan to cancel your service. Can I just ask what’s happened so I know how can I help?


06-06-26 12:17:54

done_all
Nothing happened I’m moving out of the Uk so I want to cancel, I tried to do it myself in the web app but that isnt such option

06-06-26 12:18:59

Can we please proceed to cancelling?

06-06-26 12:20:52

Noted. Please stay connected so we can confirm some important information with you. As I process this, I’ll also share a summary of today’s discussion before we end our conversation for your records.


06-06-26 12:21:01

done_all
Ok thanks

06-06-26 12:21:25

Welcome. In order to proceed and make any changes, I do need to ask you a few questions to update our system. May I know if the move is permanent or temporary?


06-06-26 12:22:23

done_all
Permanent

06-06-26 12:22:38

I need few more minutes to look into this. Please bear with me. 🙂


06-06-26 12:24:52

done_all
Thanks for waiting. Can you please provide your moving date?


06-06-26 12:27:09

check
Just checking if we are still connected?

(proceed to 30 days disconnection if no date mention)

I’ve not heard from you in a while. I will now process your request on your account.