FTTH/FTTX

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Agent: Thank you for calling Pavlov Media. My name is (state your name). It is my pleasure to assist you today! How can I help? 

Agent: To further assist you and resolve this issue , may I know your full name, please? How about your address? Could you verify if XXX-XXX-XXXX is still the best callback number that we can use to reach you if in case this call get disconnected. May I also please have you active email address?