4 TIME ZONE *eastern *central *mountain *pacific pacific standard time +4 2 different types of dialer *manual dialer- jive *predictive dialer- convoso dialer 1. Know how to pronounce their names 2. Become a product expert/ product knowledge 3. Maintain a positive attitude 4. Show interest on your customers or prospect 5. Stay calm and use soft tone 6. Be resilent and be positive 7. Customize your telemarketing script 8. Practice to sound more natural 9. Make as many calls as possible everyday 10. Continue learning to improve skills ESSENTIAL SKILLS FOR EFFECTIVE TELEMARKETING 1. Effective communication 2. Active listening 3. Tools proficiency 4. Reselient and be persistent how to make telemarketing 1. PRE SHIFT HABIT *record@staff.hitratesolutions.com *log in your time tracker in exact time *do all your necessities after your shift 2. POST SHIFT HABIT *make sure to make 300 calls a day *don't forget to stop the time tracker *send your recordings 3. CALL PREPARATION *prepare your script *prepare your calling list *prepare your tools *prepare yourself *end all calls politely STEPS ON HOW TO BECOME A SUFFICIENT TELEMARKETER *don't sound like a telemarketer *planning is everything *wear some armor *motivate yourself to motivate other *expertly handle objections