Thank you for contacting us.

We are very sorry to learn that the gift you selected disappoint you. We regret that we failed to meet your expectations. We ask that you please confirm the shipping address for us, and we will gladly send a replacement.

Your gift was shipped to:

(shipping address)

Currently, The (item name) still available to ship/(sold out). Please let us know if you'd like the same item or if you'd like to, no longer available. Please select another, another non-wine item. To do so, please visit our website, select a gift in the $ - $ range and reply to this email with your selection.


Your satisfaction is very important to us. We hope to hear from you soon.


"Thank you for contacting us.

We are very sorry to learn your [Gift_Gifts: gift, gifts] did not arrive. Our records indicate that the [Gift_Gifts: gift, gifts] to [RecipName] was shipped and should have arrived [by_on: by, on] [Arrive-ByDate]. Since delivery did not take place as intended, we ask that you please confirm the shipping [Address_Plural: address, addresses] for us, and we will gladly send a replacement. 

Your [GiftorGifts: gift was, gifts were] shipped to:

[EnterRecipAddress] 

Currently, the [ItemName] is [Available_SoldOut: still available to ship. Please let us know if you'd like the same item or if you'd like to, no longer available. Please] select [ItemType: another, another non-wine] item. To do so, please visit our website, select a gift in the $[PriceRange] range and reply to this email with your selection.

Please also let us know if you’d like the same greeting or if you’d like to change it. The current greeting reads: [GreetingMessage]

We would also be happy to send a letter of apology to your [recipient_recipients: recipient, recipients] expressing our regret for the delay in their [Gift_Gifts: gift, gifts]. Please let us know if you would like us to provide this service.

Your satisfaction is very important to us. We hope to hear from you soon."