Offline Notepad View raw

Shared snapshot

DAY 3 - TRAINING

review REG E - claims are eligible for provisional credits

NON REG E - claims are not eligible for provisional credits

provisional credits - temporary credit for the card holder - for us have time to do investigation - we can reverse but depend on the result of investigation DISPUTE TYPES

FOUR WALLS INVESTIGATION - UT CLAIMS

*ask for documentation or proof for delay

PVC ELIGIBILITY formula : funding date vs. disputed txn date

more than > 30 days - old acc = 10 BD less than < 30 days - new acc = 20 BD

RESOLUTION TIME FRAME for ACH dipuste & atm dspt = 45 calendar days for Non ATM dispute = 90 cd

PAST TIME FRAME

Ex. disputed txn - 12/03/2020 billing date - 1/05/2021 from 1/05/2021 + add 60 calendar days ANS: 03/06/2021

to use calculator BD - WORKDAYS CD - ADD DAY

Reg E > claims that are Eligible for PROVISIONAL CREDIT ATM Cash Not dispensed / Partially Dispensed Unauthorized Transaction Cancellation Claim Double Charged / Amount Discrepancy Paid for by other means (PBOM) Incorrect Transaction Amount Credit Not Posted ACH Debits

Non-Reg E > claims that are not Eligible for PROVISIONAL CREDIT Returned Merchandise Merchandise/Service not Received Merchandise not as described Merchandise damaged/defective Quality of Product/Service

Four Walls Investigation - UT Claims

PVC ELIGIBILITY Formula: First Funding Date vs Disputed Transaction Date

More than > 30 Days = OLD ACCOUNT = 10 Business Days Less than < 30 Days = NEW ACCOUNT = 20 Business Days

RESOLUTION TIME FRAME

For ACH & ATM Disputes = 45 Calendar Days For Non-ATM Disputes = 90 Calendar Days

PAST TIME FRAME Determine first the Periodic Statement (Billing Date) which is every 5th of the next month, then add 60 Calendar Days.

Example: Disputed Transaction: 12/03/2020 Billing Date: 01/05/2021 From 01/05/2021 + 60 Calendar Days Answer: 03/06/2021

7/13/22 DISCUSSION

zendesk amplitued zavana marqeta savana LEAN AH/LEAN CB

SAVANA

MARQETA