Scratch

• I’ve submitted a refund request for your order which may take 2 to 7 business days to return to your bank account.
• Digital 27
• Customer service desk
• Report - create a new case store experience
• Boost membership > store associate
• Call specs
• Address should match
• if still the same refer to Kcrc
• "There is an issue with your card code RV32937"
• Create account: https://www.kroger.com/account/create/
• Sign IN: https://www.kroger.com/signin
• Gaming points
• service escalation transfer > Post action
• Technical will reach out if there's any information needed and action > no timeframe >
• If wine purchase - Process a partial refund thru eComm 25
• Do spiel asking the asking to do some ts
• EBT payment > How to handle > The customer was charged an amount on their additional payment card that was unexpected
• There was some added item on the order and a Substitution.
• Spiel for the late delivery
• We completely understand that you only wanted to charge your EBT card for the recent order. Nothing to worry, I'll check the reason why your second payment have been charges. Just give me a few minutes to verify it with our Specialist
• Thank you for waiting! Please be advised that we don't have any specific option to verify the exact items that was been charged for your VISA card but here are the reasons why the back up payment will be charged:
• First reason if the items were out of stock and it got substitute with the other order, or if there is any added items on the account.
• In this case, since it is a Pick up Order, you may return the said items at store and advise the store manager for a return and refund instead.
  -Weighted item final total exceeds weighted item original total: Weighted item prices shown online are average prices.
• Pricing and promotions no longer apply (price changes between when the order is placed and when it is fulfilled).
• Digital Coupons which did not redeem due to out of stocks or substitutions. Items added at curbside or during the fulfillment process will cause the final total to exceed the original total.

Kroger Rewards cards

1. Verify first in EHH if the customer has tagging of KPF
2. Confirm what is the customer's card

kpf > General inform

https://www.krogermastercard.com/credit/faqs.do or www.BANNERmastercard.com/credit/faqs.do Apply for Smith’s REWARDS World Mastercard – 1-888-387-4171

.55 cents for the first year. KPF card

Activate the new card 2 in 1 card

• SHIP order cannot be cancel

• SHIP vs Marketplace

• We completely understand that you wanted to process a refund for this order. Please be advised that in Ship order, we cannot process any refund but to help you further, we were able to initiate the seller to contact you regarding with the refund. And the seller will process the refund on your behalf once you reach an agreement.

• We are trying to contact our store and pick up department however no one is answering the phone call yet. Please be advised that you will fail to pick up the order on the schedule time, the store will load the items at the grocry by 9 pm and rest assured that you won't be charged. I can also provide to you the store number if you like.

• Non-Kroger Fuel Center will only select the months that has a maximum or higher fuel points (If unable to do the rolled over / add a courtesy credit)

• Always contact CA for points and credit that will exceed (500 fuel points)

• Things to remember, we do not offer refund for the discount , sale price or coupon issue. Store credit only, if they do not want, process ecomm 25.

• receipt feedback: https://www.kroger.com/i/feedback.