RECONTRACT

RECONTRACT

→ Awesome! Please stay connected as we will need your consent through email or SMS before we can completely change the package.

May I ask which of the following options do you prefer?

1. Send any or all of them out now
2. Prefer to read them within the documentation you receive

→ I am sending you a link for your contract documentation, including your contract information and contract summary; this is going to the Mobile Number and Email address we have taken from you, or we could use any other if it's easier for you to confirm receipt.

Can you please confirm you have received the SMS and or Email I have just sent?

→ Perfect! Can you please confirm you're happy for us to continue and complete the order?

→ Please bear with me while I complete your order.

Thanks for waiting! Just a quick recap, you are getting our Volt Gig1 Fiber broadband + Netflix with Ads, for only £38 per month on a new 24-month contract, £80 per month thereafter and your new contract will be activated on 2/11/25.

Any calls (if you have a landline) or PPV’s (if you have TV service) made on your account that is out of your agreed service contract will be additional.

That's it! Your order is complete! Here's your Work Order Number: WO-37721286. Please take note of this for your future reference. ++++++++++++++++++++

2 Payments Since we've made the changes, your next bill which will be due on 11/12/25 will be £53.17, and this includes any pro-rata charges. The bill after that which will be due on 12/01/26 will be £66.

1 Credit & 1 payment Since we've made the changes, your next bill which will be due on 19/12/25 will be a credit of £13.82, and this includes any pro-rata charges. The bill after that which will be due on 19/01/26 will be £311.

There is a pending payment of £64.49 due on 19/11/25.

Just a quick reminder — to enjoy your Netflix service without any issues, please make sure to activate it within the next 30 days. This helps prevent any delays or complications with your subscription.

Just to set expectations, you may experience a slight service interruption since we've changed your TV/Broadband/Phone service; your new services will take effect on the date we agreed. Just to confirm, if you do choose to downgrade/upgrade in future, all you have to do is give us 30 days’ notice to make the change.

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As a Virgin Media customer, you can earn up to £50 cashback for every person you recommend that joins us with 1 or more Virgin Media services. It’s really simple, and you can recommend as many people as you’d like to get a great new offer with us.

Is it ok if I share your email address with our partner Aklamio who can send you the link for our refer-a-friend programme?

+++Perfect! You will receive a confirmation email in the next couple of hours.

Just in case you have an O2 SIM connected to your media account with us, please be reminded that your O2 SIM will remain unchanged. If you would like to make any amendments, kindly contact O2 through https://www.o2.co.uk/contactus

If you do not have an O2 SIM, please disregard this message. ++++++++++++++++ For any queries or help you may need in the future, please visit virginmedia.com/help. To manage your account in the future, you may visit this link: virginmedia.com/myvirginmedia where you can register or sign in your My Virgin Media account to view your bills, make a payment, setup a direct debit and much more. ++++++++++ Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with? ++++++++++ We value your feedback, again my name is XX, please take a moment to complete our survey based on how I assisted you today. Take care xxx. 👋