*Hello, Thanks for calling Ticketmaster. My name is Bell, how can I help you today?

*Just to make sure that I got your concerned correctly, you called us because________

*I understand how important it is to get your refund. 


but….

*Don’t worry, I’ll make sure that this will be taken cared of before we end this call.

*Before anything else can I have your name please?
Order Number
Email Address
Name of the event
Date and venue

*Just to make sure that I got your concerened correctly, so you ___________, is that right?

*For security purposes, may I have your Billing Zip Code and the Last 4 digits of your purchase card

*Can I put you on hold for about 2 to 3 minutes for me to be able to check my resources here.

*Thank you for patiently waiting .Sorry for the long hold.

Resolution

*Just to make sure that I covered everything today, is there anything else that I could help you with?

*For your future needs, feel free to visit our website at www.ticketmaster.com.

*Once again this is Bell, Thanks for reaching out ticket master. Have a great day!