OFFER AVAILABILITY
Dear [Customer Name], I am sorry to hear that you have decided to leave us. I would have truly liked to find a way to keep you as a customer, but after exploring all available options, we are unable to match the specific deal you were looking for at this time. Please be assured that I have done my absolute best to offer the most feasible and competitive deal currently on our system. While we couldn’t reach an agreement today, our promotions and offers are updated frequently. With this in mind, please do feel free to contact us again in the future. We would be more than happy to renegotiate and see if a new deal has become available that better suits your needs. Thank you for your time with Virgin Media, and we wish you all the best. Kind regards, Virgin Media Team ------------------------------------------------------------------------------------------------Offer availability wants to have lower price or the same for recontract offered
We appreciate your continued loyalty. Thank you for sharing your recent experience with us. After reviewing your account, I regret to inform you that maintaining the same pricing for your previous package is not feasible, as our offers and prices change upon the conclusion and renewal of a contract. We understand your desire for a more favorable offer; however, the price we have provided is currently the best available for your account. We appreciate your understanding and cooperation in this matter. For further information, please visit our website at www.virginmedia.com/help. Please take care and stay safe. ------------------------------------------------------------------------------------------------Initially requested a disconnection but did not processed by agent and wants to back date the request and not follow 30 days
We sincerely thank you for your continued loyalty, -----. We value the information you have provided regarding your recent experience. Upon reviewing your account, I noted the disconnection request that was not processed. Unfortunately, we are unable to backdate this request, as it is necessary to adhere to a 30-day notice period from the date of your last contact with us. Our records do not indicate any notes that would allow for an exception in this case. However, please be assured that once the disconnection is officially requested, the 30-day notice will be observed, and the process will be completed as required. We appreciate your patience and understanding in this matter. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you require further assistance, please do not hesitate to reach out to our customer care team at the number provided below. We are grateful for the time and effort you have taken to communicate with us, and we look forward to assisting you promptly. Please take care and stay safe. ------------------------------------------------------------------------------------------------Does not want to pay EDF
We sincerely appreciate your loyalty, Charlotte. Thank you for sharing details about your recent experience. Upon reviewing your account, I must inform you that the request for disconnection without incurring an Early Termination Fee cannot be accommodated, as this charge is valid. We value your continued patronage and your understanding in this matter. For additional information, please visit our website at www.virginmedia.com/help. Should you require further assistance, we kindly ask you to reach out to our customer care team at the number provided below. We are grateful for the time and patience you have taken to communicate with us, and we look forward to assisting you promptly. Please stay safe and take care. ------------------------------------------------------------------------------------------------Waiting for Final Bill
We sincerely thank you for your continued loyalty. We appreciate you bringing to our attention the details of your recent experience. Upon reviewing your account, I would like to inform you that the final bill you are awaiting is still in progress. We will provide you with an updated amount as soon as the final bill is generated. We apologize for the delay and assure you that we are actively working on it. Your patience and understanding are greatly valued. For additional information, please feel free to visit our website at www.virginmedia.com/help. Should you require further assistance, we kindly ask you to reach out to our customer care team at the number provided below. Thank you for the time and effort you have taken to communicate with us; we look forward to assisting you promptly. Please take care and stay safe. ------------------------------------------------------------------------------------------------Price Increase
We sincerely thank you for your continued loyalty, Rosemary. We appreciate you bringing to our attention the details of your recent experience. Upon reviewing your account, I can confirm that the pricing of the current package is indeed higher than that of the previous one. This increase is a result of adjustments made across most package offerings, and we apologize for any inconvenience this may cause. We have made every effort to apply all available discounts before presenting this package to you, aiming to assist in reducing your monthly expenses. Your loyalty is greatly valued, and we thank you for your understanding. For further information, we encourage you to visit our website at www.virginmedia.com/help. Should you require additional assistance, please do not hesitate to contact our customer care team at the number provided below. We appreciate the time and effort you have taken to reach out to us, and we look forward to assisting you promptly. Please stay safe and take care. ------------------------------------------------------------------------------------------------Credit that was promised but no supporting notes on the account
We sincerely thank you for your continued loyalty as a customer. Your feedback regarding your recent experience is greatly valued. Upon reviewing your account, we regret to inform you that the credit you are expecting cannot be applied, as there are no invalid charges associated with your account. Adjustments can be made if there is proper documentation explaining the nature of the adjustment and the corresponding amount. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you require further assistance, please do not hesitate to contact our customer care team at the number provided below. We are grateful for the time and patience you have taken to reach out to us, and we look forward to assisting you promptly. Please stay safe and take care. ------------------------------------------------------------------------------------------------Wants new customer deal
We value your ongoing loyalty. Thank you for providing feedback regarding your recent experience with us. Upon reviewing your account, I regret to inform you that the new customer promotion you encountered online is not applicable to your account, as you are classified as an existing customer. The offers available to you differ, and I would like to emphasize that our promotions are subject to change and do not adhere to fixed pricing. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you require further assistance, please do not hesitate to contact our customer care team at the number provided below. We are grateful for the time and patience you have taken to reach out to us, and we look forward to assisting you promptly. Please stay safe and take care. Technical issue out of scope We extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are highly appreciated. After reviewing your account, we have determined that the inquiry falls outside the purview of our department. Consequently, we will need to engage our technical team to address your concern, as they are the appropriate authority to decide on the provision of the device. We sincerely apologize for any inconvenience this may cause. For further information, we invite you to visit our website at www.virginmedia.com/help. If you require additional assistance, please feel free to reach out to our technical team using the contact number 0333 000 5925. We appreciate the time and patience you have dedicated to contacting us, and we look forward to providing you with prompt assistance. Please remain safe and take care. ------------------------------------------------------------------------------------------------Claiming customers are not getting any notification from us about the contract ending, and does not want to pay the standard price of the package.
We express our sincere appreciation for your continued loyalty as a valued customer. Your feedback regarding your recent experience is greatly valued. Upon reviewing your account, we have confirmed that the inquiry related to the notification about the contract end date was sent to you prior to the actual end date. This notification is a system-generated email from Virgin Media, which is distributed to all customers to inform them of upcoming changes to their accounts. We apologize for any inconvenience this may have caused. For more information, we encourage you to visit our website at www.virginmedia.com/help. Should you need further assistance, please do not hesitate to contact our customer care team using the phone number provided below. We appreciate the time and effort you have taken to reach out to us, and we are committed to offering you timely assistance. Please stay safe and take care. ------------------------------------------------------------------------------------------------DPA FAILED customer not happy with the process wants to be assisted about the cancellation request
We would like to extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are highly appreciated. After reviewing your account in relation to your request for service cancellation, we found that we are unable to assist you due to unsuccessful authentication. To proceed with the cancellation, it is necessary to complete the DPA process. We sincerely apologize for any inconvenience this situation may have caused. For additional information, we invite you to visit our website at www.virginmedia.com/help. If you require further assistance, please feel free to reach out to our customer care team using the phone number provided below. We value the time and effort you have invested in contacting us, and we are dedicated to providing you with prompt assistance. Please take care and stay safe. ------------------------------------------------------------------------------------------------DID not completed the order from online offers lack of consent and timed out.
We wish to express our sincere appreciation for your continued loyalty as a valued customer. Your feedback regarding your recent experience is greatly valued. Upon reviewing your account in connection with your request for service changes related to an online offer, we found that the process was not completed due to the offer has already expired thus we can no longer match the offer. Additionally, offer thus change regularly and we don't gaurantee that an offer given today will still be available tomorrow. Consequently, we are unable to fulfill the deal you sought for your account. We do not find grounds to offer any compensation, and all charges remain valid. We genuinely apologize for any inconvenience this may have caused. For further information, we encourage you to visit our website at www.virginmedia.com/help. Should you need additional assistance, please do not hesitate to contact our customer care team using the phone number0345+454+1111 during their business hours, Weekdays 8AM-9PM, Weekends 9am-7PM, and we are committed to offering your prompt support. Please take care and stay safe. ------------------------------------------------------------------------------------------------Not happy with the credit applied on the account
We would like to extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are highly appreciated. After a thorough review of your account, we have verified that the necessary adjustments have been applied, and the correct amount has been credited. The investigation was conducted by our back-office team, who determined the appropriate amount to be credited to your account. We sincerely apologize for any inconvenience this situation may have caused. For more information, we invite you to visit our website at www.virginmedia.com/help. If you require further assistance, please feel free to reach out to our customer care team using the contact number provided below. We value the time and effort you have invested in communicating with us, and we are dedicated to providing you with prompt support. Please take care and stay safe. ------------------------------------------------------------------------------------------------ADD on service added on the account and not aware that it is a separate amount on top of package
We would like to express our heartfelt gratitude for your ongoing loyalty as a customer. Your feedback concerning your recent experience is highly appreciated. After examining your account, we regret to inform you that add-on services are not included in your package and incur an additional charge on top of your monthly bill. Furthermore, if you request a channel that is not part of your package, it will also be billed separately. We apologize for any confusion this may have caused and sincerely appreciate your understanding and continued loyalty. We sincerely apologize for any inconvenience this situation may have caused. For more information, we invite you to visit our website at www.virginmedia.com/help. If you require further assistance, please feel free to reach out to our customer care team using the contact number provided below. We value the time and effort you have invested in communicating with us, and we are dedicated to providing you with prompt support. Please take care and stay safe. ------------------------------------------------------------------------------------------------Customer Experience/ Agent Fault
We extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are of utmost importance to us. We wish to express our apologies for the interaction you had with our representative, and we truly appreciate your feedback. After reviewing your account, we confirm that all charges are accurate, and we do not identify any erroneous amounts billed. We regret any confusion this may have caused and are thankful for your understanding and continued support. We sincerely apologize for any inconvenience this situation may have created. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you need further assistance, please do not hesitate to contact our customer care team using the phone number provided below. We value the time and effort you have taken to communicate with us, and we are committed to offering you timely support. Please take care and remain safe. ------------------------------------------------------------------------------------------------ We extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are of utmost importance to us. We wish to express our apologies for the interaction you had with our representative. We will make sure to provide appropriate feedback and training to the agent that assisted you, meanwhile please keep in touch with our Customer Care Team if you still need assistant with your inquiry. You can call them at 0345+454+1111 during their business hours, Weekdays 8AM-9PM, Weekends 9am-7PM. We sincerely apologize for any inconvenience this situation may have created. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you need further assistance, please do not hesitate to contact our customer care team using the phone number at 0345+454+1111 during their business hours, Weekdays 8AM-9PM, Weekends 9am-7PM.We value the time and effort you have taken to communicate with us, and we are committed to offering you timely support. Please take care and remain safe. ------------------------------------------------------------------------------------------------ We extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are of utmost importance to us. We wish to express our apologies for the interaction you had , and we truly appreciate your feedback. After reviewing your account, all information has been updated on our end. We regret any confusion this may have caused and are thankful for your understanding and continued support. We sincerely apologize for any inconvenience this situation may have created. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you need further assistance, please do not hesitate to contact our customer care team using the phone number provided below. We value the time and effort you have taken to communicate with us, and we are committed to offering you timely support. Please take care and remain safe. ------------------------------------------------------------------------------------------------Does not want to follow 30 days’ notice and wants to have
We sincerely thank you for your continued loyalty. We value the information you have provided regarding your recent experience. Upon reviewing your account Unfortunately, it is necessary to adhere to a 30-day notice period from the date of your last contact with us. Our records do not indicate any notes that would allow for an exception in this case. However, please be assured that once the disconnection is officially requested, the 30-day notice will be observed, and the process will be completed as required. We appreciate your patience and understanding in this matter. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you require further assistance, please do not hesitate to reach out to our customer care team at the number provided below. We are grateful for the time and effort you have taken to communicate with us, and we look forward to assisting you promptly. Please take care and stay safe. ------------------------------------------------------------------------------------------------Valid Charges unable to make adjustments
We would like to extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your feedback regarding your recent experience is highly appreciated. After reviewing your account in relation to your inquiry, we have determined that the charges on your account are accurate, and we do not find any justification for making adjustments. Additionally, there are no records indicating that any changes to the bill are necessary. We thank you for your understanding and cooperation. For more information, we invite you to visit our website at www.virginmedia.com/help. If you need further assistance, please feel free to contact our customer care team at the number listed below. We appreciate the time and effort you have taken to reach out to us, and we look forward to providing you with prompt assistance. Please take care and stay safe. ------------------------------------------------------------------------------------------------Waive EDF due to technical issue
We would like to extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are highly appreciated. We have determined that the inquiry concerning your due to loss of service falls outside the purview of our department. Consequently, we will need to engage our technical team to address your concern, as they are the appropriate authority to decide on the provision of the device. You can reach them at 03330005925 they are open from 8am-9PM during weekdays and 9am-6PM during weekends. We sincerely apologize for any inconvenience this may cause. For further information, we invite you to visit our website at www.virginmedia.com/help. If you require additional assistance, please feel free to reach out to our customer care team using the contact number provided below. We appreciate the time and patience you have dedicated to contacting us, and we look forward to providing you with prompt assistance. Please remain safe and take care. ------------------------------------------------------------------------------------------------NO NOC Email/ Valid
We express our sincere appreciation for your continued loyalty as a valued customer. Your feedback regarding your recent experience is greatly valued. Upon reviewing your account, we have confirmed that the inquiry related to the notification about the contract end date was not sent prior to your last contract. Since you signed up for an 18 months contract, rest assured that there will be a system generated email notification sent 1 month before your contract expires. We apologize for any inconvenience this may have caused. For more information, we encourage you to visit our website at www.virginmedia.com/help. Should you need further assistance, please do not hesitate to contact our customer care team using the phone number provided below. We appreciate the time and effort you have taken to reach out to us, and we are committed to offering you timely assistance. Please stay safe and take care. ------------------------------------------------------------------------------------------------CUSTOMER WANTS TO DISCO/ with outstanding balance
We sincerely appreciate your loyalty, XX. Thank you for sharing details about your recent experience. Upon reviewing your account, I must inform you that the request for disconnection cannot be accommodated since there is still an outstanding balance on your account, However, please be assured that once the balance is paid the disconnection requested of 30-day notice will be observed, and the process will be completed as required. We value your continued patronage and your understanding in this matter. For additional information, please visit our website at www.virginmedia.com/help. Should you require further assistance, we kindly ask you to reach out to our customer care team at the number provided below. We are grateful for the time and patience you have taken to communicate with us, and we look forward to assisting you promptly. Please stay safe and take care. ------------------------------------------------------------------------------------------------DISCO/ Failed OTS
We sincerely appreciate your loyalty, XX. Thank you for sharing details about your recent experience. Upon reviewing your account, I must inform you that the request for one touch switch has not been finalized yet since your new provider has not coordinated with Virgin Media regarding the date of the transfer.. However, please be advised that a 30 day notice should be in placed but we need approval from you on this matter. Please be advice that you can let your current provider to coordinate with Virgin Media to expedite the cancellation. We value your continued patronage and your understanding in this matter. For additional information, please visit our website at www.virginmedia.com/help. Should you require further assistance, we kindly ask you to reach out to our customer care team at the number provided below. We are grateful for the time and patience you have taken to communicate with us, and we look forward to assisting you promptly. Please stay safe and take care. ------------------------------------------------------------------------------------------------Refer to Faults
We extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are highly appreciated. After reviewing your account, we have determined that the inquiry concerning the additional Equipment or any technical concerns falls outside the purview of our department. Consequently, we will need to engage our technical team to address your concern, as they are the appropriate authority to decide on the provision of the device. You can call them at 0333+000+5925 during their business hours, Weekdays 8AM-9PM, Weekends 9am-7PM. We sincerely apologize for any inconvenience this may cause. For further information, we invite you to visit our website at www.virginmedia.com/help. If you require additional assistance, please feel free to reach out to our customer care team using the contact number provided below. We appreciate the time and patience you have dedicated to contacting us, and we look forward to providing you with prompt assistance. Please remain safe and take care. ------------------------------------------------------------------------------------------------REFER to FAULTS/ ASKING FOR CREDIT
We extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are highly appreciated. After reviewing your account, we have determined that the inquiry concerning your connectivity or any technical concerns falls outside the purview of our department. Consequently, we will need to engage our technical team to address your concern, as they are the appropriate authority to decide on the provision of the device, Additionally, they will be the one to provide credit if proven that there was a problem on your connectivity. You can call them at 0333+000+5925 during their business hours, Weekdays 8AM-9PM, Weekends 9am-7PM. We sincerely apologize for any inconvenience this may cause. For further information, we invite you to visit our website at www.virginmedia.com/help. If you require additional assistance, please feel free to reach out to our customer care team using the contact number provided below. We appreciate the time and patience you have dedicated to contacting us, and we look forward to providing you with prompt assistance. Please remain safe and take care. 24 months contract ------------------------------------------------------------------------------------------------ We extend our heartfelt gratitude for your ongoing loyalty as a valued customer. Your insights regarding your recent experience are of utmost importance to us. We acknowledge your concerns about the extended 24-month contract. We understand that this represents a significant commitment; however, this adjustment will provide you with peace of mind by eliminating the need for frequent account renewals and will also safeguard you against potential price increases. We sincerely apologize for any inconvenience this situation may have created. For additional information, we encourage you to visit our website at www.virginmedia.com/help. Should you need further assistance, please do not hesitate to contact our customer care team using the phone number provided below. We value the time and effort you have taken to communicate with us, and we are committed to offering you timely support. Please take care and remain safe. ------------------------------------------------------------------------------------------------Does not want to pay 30 days? NO OTS
We sincerely appreciate your loyalty. Thank you for sharing details about your recent experience. Upon reviewing your account, I must inform you that the request for disconnection without paying the prorated days of service cannot be accommodated, as this charge is valid. However, please be assured that 30-day notice will be observed, and the process will be completed as required. Please be advice that you can let your current provider process a new switch to expedite the cancellation. We value your continued patronage and your understanding in this matter. For additional information, please visit our website at www.virginmedia.com/help. Should you require further assistance, we kindly ask you to reach out to our customer care team at the number provided below. We are grateful for the time and patience you have taken to communicate with us, and we look forward to assisting you promptly. Please stay safe and take care. ------------------------------------------------------------------------------------------------