NETFLIX ON US

Netflix on Us Page ID: 7bd99

Latest page updates

An update is coming to the Netflix benefit. Get details on the One Stop Shop.

Use this page for details about the Netflix on Us options for customers. With Netflix, you can watch unlimited movies and TV shows on your laptop, TV, phone, and tablet.

What's Included Check out what comes with the feature.

An update is coming to the Netflix benefit. Get details on the One Stop Shop.

Netflix Basic

Netflix Basic one screen streaming subscription HD video streaming available Watch one screen at a time No ads Netflix Standard

Netflix Standard (two screens within your household) streaming subscription HD video streaming available Watch on up to two screens within your household at the same time No ads Netflix Premium

Netflix Premium (four screens within your household) streaming subscription HD and Ultra HD video streaming available (requires a T-Mobile HD video pass) Watch on up to four screens within your household at the same time No ads

Who's Eligible Review eligibility and limitations.

Eligible

For a full list of eligible plan SOCs, use the Netflix on Us SOC groupings page to match a plan SOC to a Netflix SOC. The below are popular plan examples of plans that include Netflix on Us at no additional cost. Netflix Basic on Us: Single line: Go5G Plus/Next, Magenta MAX (including segments & business versions) and Business Unlimited Ultimate 2-12 lines: Go5G, Magenta (including segments & business versions), Magenta Amplified, and Business Unlimited Advanced (lines 2-5 TI) Not available for ONE Plans, Magenta Plus, or ONE Plus Netflix Standard on Us: 2-12 lines: Go5G Plus/Next, Magenta MAX / Plus (including segments & business versions), ONE Plus, and Business Unlimited Ultimate (lines 2-5 TI) 2-12 lines: ONE Plan (for an additional cost) Magenta Complete versions: These SOCs are only eligible to select Magenta Complete plans. Review the Netflix on Us SOC groupings page to see what Magenta Complete plans are eligible.
A systematic script will automatically add the SOC to eligible plans. You cannot manually add the Magenta Complete Netflix SOCs.
When added via script, the SMS to redeem Netflix is sent to the customer.
Use the redemption page to help customers redeem or to resend the redemption SMS (if necessary). Not Eligible

Below are examples of accounts/plans not eligible for Netflix. Use the Netflix on Us SOC groupings page to confirm eligibility.

Accounts: No Credit Check, Prepaid, Special VIP (S/I) (these are supported by an offline process within SAC), Government accounts Plans examples: Unlimited Talk & Text, Essentials plans, T-Mobile Home Internet Plan, Tax exclusive plans, Mobile Internet plans (including DIGITS, LineLink and Wearable)

Cost & SOC Details See the cost and get the SOC details to add the plan.

An update is coming to the Netflix benefit. Get details on the One Stop Shop.

Add the appropriate Netflix SOC below based on the customer's plan and the desired subscription, and then instruct the customer to complete the redemption steps. The price below shows the customer cost after the automatic discount is applied.

Basic 1-Screen Use the Netflix on Us SOC groupings page to confirm plan SOC eligibility.

Go5G / Magenta (2+ Lines)

Go5G Business (TI 2-5 lines) / Business Unlimited Advanced (2-5 Lines)

SOC: 1SSDNFLX ($0)

Go5G Plus / Go5G Next / Magenta MAX (1 Line)

Go5G Business Plus / Go5G Business Next / Business Unlimited Ultimate (1 Line)

SOC: SD1SNFLX ($0)

Standard 2-Screen Use the Netflix on Us SOC groupings page to confirm plan SOC eligibility.

Go5G Plus / Go5G Next / Magenta MAX (2+ Lines)

SOC: 2SCHDNFLX ($0)

Magenta Plus (2+ Lines)

Go5G Business Plus / Go5G Business Next / Business Unlimited Ultimate (2-5 Lines)

SOC: 2SPLHDNFX ($0)

ONE with ONE Plus (2+ Lines)

SOC: 2SNFXHDPL ($0)

ONE Plan (2+ Lines)

SOC: FAMNFX9 ($4.50)

Go5G / Magenta (2+ Lines)

Go5G Business (TI 2-5 Lines) / Business Unlimited Advanced (2-5 Lines)

SOC: HD2SNFLX ($6.50)

Go5G Plus / Go5G Next / Magenta MAX (1 Line)

SOC: 2SHDNFLX ($6.50)

Premium 4-Screen Use the Netflix on Us SOC groupings page to confirm plan SOC eligibility.

Go5G Plus / Go5G Next / Magenta MAX (2+ Lines)

SOC: 4SCHDNFLX ($7)

Magenta Plus (2+ Lines)

Go5G Business Plus / Go5G Business Next / Business Unlimited Ultimate (2+ Lines)

SOC: 4SPHDNFLX ($7)

ONE with ONE Plus (2+ Lines)

SOC: 4SNFLXHDP ($7)

ONE Plan (2+ Lines)

SOC: FAMNFX13 ($9)

Go5G / Magenta (2+ Lines)

Go5G Business / Business Unlimited Advanced (2-5 Lines)

SOC: HD4SNFLX ($11)

Go5G Plus / Go5G Next / Magenta MAX (1 Line)

SOC: 4SHDNFLX ($11)

Netflix for Magenta Complete plans These SOCs are only used with eligible Magenta Complete plans and are systematically added via a backend script, so there is no need to manually add. Once added via script, the SMS to redeem Netflix is sent to the customer. Use the redemption page to help customers redeem or to resend the redemption SMS (if necessary).

The Netflix on Us SOC will automatically be added to the account during the migration process to Magenta Complete. If the SOC is not appearing on the account:

Confirm that it has been 48 hours since migration and that the Magenta Complete plan IS eligible for Netflix on Us. Use the Netflix on Us SOC groupings page to match a plan SOC to a Netflix SOC. If you have confirmed these items and the SOC is still not on the account, send the account details to your Ops Manager for escalation to have the SOC added.
Netflix Basic

SOC: SSD1SNFX ($0)

Netflix Standard

SOC: S2SCHDNFX ($0)

SOC: S2SHDNFX ($6.50)

Netflix Premium

SOC: S4SCHDNFX ($7)

SOC: S4SHDNFX ($11)

Set Expectations Review notifications and supporting pages.

The customer MUST complete Netflix on Us redemption for the service to begin.

If you're changing from your current plan to a new plan to get this benefit, check the 'Existing promo impacts' section on the new plan page to determine if the customer will lose any "free lines / promos" prior to moving plans. Customers may also lose any retired features as the new plan may not be compatible. Some plans, such as Magenta or Go5G, allow customers to keep existing promos. Netflix on Us and Microsoft 365 on Us features cannot be combined on the same account. Netflix streaming subscription requires redemption, a new or existing active Netflix account, and a compatible streaming device or app before it can be used. We will send you a link to T-Mobile.com with all the details. All voice lines on the account must be on an eligible plan in order to add the Netflix feature.

Additional information Limit of one Netflix streaming subscription per BAN. Netflix on Us is a Product level feature (added at the BAN level, for GSM lines only). When adding the Netflix on Us feature, select Ban Level Services from the Actions toolbar and click List to see the compatible SOC for the customer's plan. Add-on features (such as MAXUp, PlusUp or One Plus) do not impact a customer's Netflix On Us eligibility. When a customer migrates to a Netflix on Us feature, Family Allowances will be unbundled from the Netflix on Us feature, but is still available for no additional cost. See Family Allowances features The additional charge for Netflix on Us Standard or Premium is not eligible for the Employee Discount. If you're future dating the plan change, future date the new compatible Netflix SOC to correspond with the new plan, and manually set the expiration date of the current Netflix SOC to the day before the plan change. For ONE plan and ONE w/ ONE Plus customers, the Netflix on Us subscription comes with free Family Allowances. Family Allowances cannot be deactivated or removed from this combined feature.

Plan Change Impacts Find out how plan changes may impact Netflix SOCs.

Plan change impacts If a SOC conflict error appears when migrating between plans that receive the Netflix on Us benefit: You must manually replace the old Netflix on Us SOC with the new SOC. Ensure that the effective date of the new compatible Netflix on Us SOC is the same as the expiration of the old Netflix on Us SOC. This prevents the customer from losing their Netflix on Us benefit.
If Netflix was removed during a plan change and not re-added, add the feature and inform the customer that they’ll receive a T-Mobile SMS with a link to re-redeem Netflix on Us.
Netflix SOCs are systematically expired if customers perform a future-dated/backed plan change and their current Netflix SOC is NOT eligible with their new rate plan.

Proactive SOC cleanup Support teams run proactive cleanups to identify impacted customers and resolve issues to ensure customers keep their Netflix benefit (memos are posted to impacted accounts). However, the cleanup does not capture every scenario and you may need to take action. If Netflix was removed during a future dated/backdated rate plan change and not re-added:

Manually add the feature with effective date that matches the rate plan change date. Inform the customer that they’ll receive a T-Mobile SMS with a link to re-redeem Netflix on Us.

Additional Support & Resources Get support and resources to assist the customer.

Netflix Household Policy A Netflix account is meant to be shared by people living together in one household – which Netflix defines as people who live in the same Netflix household with the account holder.

A Netflix Household is a collection of the devices connected to the internet at the main place you watch Netflix. A Netflix Household can be set using a TV device. All other devices that use your Netflix account on the same internet connection as this TV will automatically be part of your Netflix Household. An account owner may have the ability to buy an extra member slot and invite people outside their household to use Netflix. An extra member will have their own profile, account, and password, but their membership will be paid for by the person who invited them to join. This feature is only available through Netflix and not available for customers billed through T-Mobile.
For information on how to set or update your Netflix Household, please visit https://help.netflix.com/node/128339 . If customers don’t set a Netflix Household, Netflix will do this automatically. This can be updated by customers at any time. To learn more about Netflix’s policy, see www.netflix.com/sharing. To add a new Netflix account for additional users, customers can go to Netflix.com.
In-app household message: Customers who are no longer included in the Netflix Household will receive a message when accessing the Netflix app: “This TV isn’t part of your Netflix Household.” From this screen, customers will have options to sign up for Netflix, update the Netflix Household, or select that they’re travelling. T-Mobile’s Netflix on Us benefit and upgrade options are subject to Netflix’s household policy.