Port out pin steps

T-Mobile app steps

Make sure the T-Mobile app is on the latest version before attempting these steps.

Download and log in to the T-Mobile app . Select Account or More. Select Profile Settings. Select Line Settings. Select Request a transfer PIN. Customer will be directed to verify their identity Have the customer select a phone number to receive a text OTP Select Continue Customer will need to enter 6-digit OTP Select Continue Select Get a transfer PIN Inform the customer to provide that PIN to their NSP