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OTS - Z1

declined - Before cancelling

Regular Cancellation

• 30 days

• contact current provider > process discon > contact new provider > new package/ new service

OTS - one touch switch

• proceed directy to new provider > new prov will contact old prov one convo = both discon and install at the same day
• possible > 30 days

how to know if customer did ots

• CJM, you will get message LP (Losing Provider) ex LP-0000000000 + switch date (install date) > provider > status (CP,

If Completed: vm acc disconnected, acc cancelled > WO > discon = CP > New Prov Install & Active

     else:
     Switch Complete No work order = book 24hrs disconnection, credit back (refund in cheque after 45 days) to the date of supposed disconnection, ots completed without processed work order

     Switch Complete Pending Disconnect = future star, ICOMS > CV > change date

     Switch Cancelled Pending Disconnect = call new prov to cancel ots, cant cancel for ots, tell supervisor cancel their cancellation

     Switch Data Unknown No open work = incomplete details given to new provider, ask customer to talk to new provider > book 30 days cancellation, ots date priority
   
     Customer wants to remain in VM = One touch switch cm does not show cancelled, ask customer to talk to new provide

     Customer had been charged EDP whilst in RTC = Credit 

     Customer active with provider showing awaiting trigger = ask customer to talk to new provide

Since you have a current contract ill have you know that you will pay disconnection fees, and since your are disconnecting your services with us you will need to return your Vm equipment