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NOELA- MON

ORDER NUMBER: (FEB 13)

  1. 363258517,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363261820,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363005734,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO NO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 362921631,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363209691,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO// CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363046322,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363143882,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO// CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 362998412,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363320078,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363316028,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363320078,

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

ORDER NUMBER: (FEB 14)

  1. 363136071

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO CANNOT DELIVER TO NEW YORK // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

13)363354668

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE WE'RE SORRY BUT WE'RE AT CAPACITY FOR TODAY // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363345716

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO ORDER OUT OF DISTANCE. IT IS 47 MILES AWAYS. THEY CAN ONLY DELIVER UP TO 20 MILES // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363285873

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO NO PURPLE VASE // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363098153

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO "I GOOGLED RECEPIENT AND SHE LIVES IN DELRAY BEACH FL 33446 WE DO NOT DELIVER THERE" // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 362993484

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO NOT ABLE TO DELIVER/CANNOT TO A PO BOX" // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363371114

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO CANNOT DELIVER AT THIS POINT // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363097959

UPON CHECKING THE ORDER IS NOT PROCESSED TO CANCELLATION.

  1. 363401151

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO CAME IN AFTER HOURS- TOMORROW DELIVER // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363410023

Left voicemail requesting additional information; awaiting customer callback.

  1. 363414107

Left voicemail requesting for approval to the delivery changes; awaiting customer call back.

  1. 363407171

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO CANNOT DELIVERY TODAY ASKING FOR TOMORROW DELIVERY // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "Hello. I have cancelled this order. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

FEBRUARY 15

  1. 363422544

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO UNABLE TO FULFILL ORDER // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "HELLO. I HAVE CANCELLED THIS ORDER. IN FUTURE, PLEASE REJECT IF YOU ARE UNWILLING/UNABLE TO DELIVER AN ORDER AS THIS WILL AVOID UNNECESSARY INQUIRY MESSAGES AND DELIVERY DELAYS. THANK YOU, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363389477

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO UNABLE DELIVER TODAY, FLORIST ASKING FOR MONDAY DELIVERY // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "HELLO. I HAVE CANCELLED THIS ORDER. IN FUTURE, PLEASE REJECT IF YOU ARE UNWILLING/UNABLE TO DELIVER AN ORDER AS THIS WILL AVOID UNNECESSARY INQUIRY MESSAGES AND DELIVERY DELAYS. THANK YOU, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363375666

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO THEY'RE NOT DELIVER CARDS AND NO LONGER ACCEPTING ORDERS FOR VALENTINES // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "HELLO. I HAVE CANCELLED THIS ORDER. IN FUTURE, PLEASE REJECT IF YOU ARE UNWILLING/UNABLE TO DELIVER AN ORDER AS THIS WILL AVOID UNNECESSARY INQUIRY MESSAGES AND DELIVERY DELAYS. THANK YOU, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363372227

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE CANNOT DELIVER ON TIME // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "HELLO. I HAVE CANCELLED THIS ORDER. IN FUTURE, PLEASE REJECT IF YOU ARE UNWILLING/UNABLE TO DELIVER AN ORDER AS THIS WILL AVOID UNNECESSARY INQUIRY MESSAGES AND DELIVERY DELAYS. THANK YOU, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 361785389

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO BAD SERVICE AREA // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "HELLO. I HAVE CANCELLED THIS ORDER. IN FUTURE, PLEASE REJECT IF YOU ARE UNWILLING/UNABLE TO DELIVER AN ORDER AS THIS WILL AVOID UNNECESSARY INQUIRY MESSAGES AND DELIVERY DELAYS. THANK YOU, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363430342

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO SHOP ARE CLOSED // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "HELLO. I HAVE CANCELLED THIS ORDER. IN FUTURE, PLEASE REJECT IF YOU ARE UNWILLING/UNABLE TO DELIVER AN ORDER AS THIS WILL AVOID UNNECESSARY INQUIRY MESSAGES AND DELIVERY DELAYS. THANK YOU, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363236437

WORKING ON ASK CANCEL - FLORIST WANTED TO CANCEL THE ORDER DUE TO CAPACITY TOFAY AND CLOSED TOMORROW // CHECKED ON WIR, NO FLORIST FOUND, SELECTED NEW FLORIST. CANCELLED AND RESENT THE ORDER TO THE NEW FLORIST. SENT THE MESSAGE "HELLO. I HAVE CANCELLED THIS ORDER. IN FUTURE, PLEASE REJECT IF YOU ARE UNWILLING/UNABLE TO DELIVER AN ORDER AS THIS WILL AVOID UNNECESSARY INQUIRY MESSAGES AND DELIVERY DELAYS. THANK YOU, .​" // DELETED MESSAGE, FROM QUEUE. CSI CLOSED

  1. 363318892

WORKING ON ASK CANCEL-FLORIST WANTED TO ADVISE THE DELIVERY WAS REFUSED AT THE HOTEL AS NO ONE BY THAT NAME WAS FOUND//CALLBACK THE CUSTOMER//CUSTOMER RECIEVED A CALL FROM AGENT//THE AGENT EXPLAINED THAT THE DELIVERY WAS REFUSED//THE CUSTOMER PROVIDED THE CORRECT NAME ON THE HOTEL RESERVATION//THE AGENT CONFIRMED//SENT THE MESSAGE"HELLO, I HAVE CONTACTED THE CUSTOMER AND THEY HAVE PROVIDED THE ANME FOR THE HOTEL RESERVATION; DEVON WINDSOR. THANKYOU//DELETED MESSAGE FROM QUEUE.CSI CLOSED

  1. 362879360

WORKIN ON ASK CANCEL- FLORIST ADVISED THAT THEY'RE ATTEMPTED DELIVER THIS ARRANGEMENT. PER RECIPIENT'S REQUEST, THIS WILL BE DELIVER TOMORROW 2/15//CALLBAKC THE CUSTOMER//CUSTOMER IS UNAVAILABLE//LEFT A VOICEMAIL//SENT A MESSAGE "HELLO, WE ALREADY CALLED BACK THE CUSTOMER, BUT THEY WERE UNAVAILABLE. LEFT A VOICEMAIL TO INFORM THEM ABOUT THE REDELIVER THANKYOU//DELETED MESSAGE FROM QUEUE//CSI CLOSED

  1. 363460928

WORKING ON ASK CANCEL - FLORIST ADVISED THAT THE RECIPIENT ZIP CODE IS OUTSIDE THEY'RE COVERAGE AREA ASKING CANCEL. AGENT CALL THE CUSTOMER AND CUSTOMER RECIEVED AN CALL TO AGENTAND INFORMED ABOUT THE ORDER AND AGENT OFFER A FULL CREDIT REFUND AND CUSTOMER AGREE

  1. 363376415 WORKING ON ASK CANCEL- FLORIST WANTED TO HAVE A MESSAGE STATING THE CUSTOMER KNOWS THAT THE ORDER IS FOR DELIVERY ON MONDAY 2/16//CHECKING THHE CUSTOMER ORDER/SENT MESSAGE " Hello, Upon checking, the customer stated that the order is for delivery on Monday, 2/16. Thankyou//DELETED MESSAGE FROM QUEUE//CSI CLOSED

  2. 363284504

WORKING ON CANCELLATION REQUEST // FLORIST STATED THEY HAVE PHOTOS AND ARE NOT CANCELLING //CHECKED CSI // SENT MESSAGE: 'HELLO, UPON CHECKING, THERE IS NO PROOF OF DELIVERY AVAILABLE. THANK YOU.' // DELETED MESSAGE FROM QUEUE //CSI CLOSED

  1. 363410371

WORKING ON ASK CANCEL-FLORIST WANTED TO ANCEL THE ORDER DUE TO NO BUSINESS HOURS ON SUNDAY//AGENT CALLBACK THE CUSTOMER//CUSTOMER NO RESPONSE BECAUSE UNAVAILABLE AND RECORDED MESSAGE WAS LEFT//SENT MESSAGE "HELLO, I HAVE REACH OUT THE CUSTOMER WAS UNAVAILBLE AND RECORDER MESSAGE WAS LEFT. THANKYOU//DELETED MESSAGE FROM QUEUE//CSI CLOSED

  1. 363464684

FLORIST REJECT THE ORDER. AGENT INFORMED THE CUSTOMER AND OFFER A REDELIVERY ON TUESDAY BUT CUSTOMER DON'T WANT A REDELIVERY THEY WANT A FULL CREDIT REFUNDED CSI CLOSED

  1. 363469758

FLORIST REJECT THE ORDER. AGENT INFORMED THE CUSTOMER AND OFFER A REDELIVERY ON TUESDAY BUT CUSTOMER DON'T WANT A REDELIVERY THEY WANT A FULL CREDIT REFUNDED CSI CLOSED

  1. 363472109 CUSTOMER AGREED TO REDELIVERY AND SAVINGS PASS OF 15

  2. 363473778

WORKING ON REJ QUEUE- FLORIST REJECT THE ORDER/AGENT CALLBACK THE CUSTOMER AND INFORMED ABOUT THE REJECTED ORDER AND OFFER A REDELIVERY/CUSTOMER NOT AGREED AND WANT A FULL REFUND AND AGREE TO SAVINGS PASS/ACTION COMPLETED/DELETE MESSAGE FROM QUEUE/CSI CLOSED