IR form

Site ID: Rep Name: Rep NTID: Date of Incident: BAN: MSISDN: C2 DOC for Feedback: https://c2.t-mobile.com/accounts/customer-complaints || https://c2.t-mobile.com/departments/messaging/conversation-handling-messaging Feedback details: Supervisor private messaged the conversation when the chat got unresponsive to avoid a possible survey. This is considered as SYSTEM GAMING to avoid customer feedback