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assesment 2

ASSESMENT 1, 2 AND 3

OAE: new applicant

assigned: currently working on an assignment with one of our brands

DNU: do not use

available: has been interviewed or ended an assignment within the last 6 months

unavailable: marked themselves unavailable online

adjudication: background need review, need to complete an individualized assessment with CRT

LED: anyone can qualify for an interview but those with experience qualify for better jobs better pay rates

how should you process the call if a new applicant calls in due to receiving an auto call, email or text - after verifying the branch, schedule an interview (if qualifies)

when scheduling an interview, what is the correct statement when advising the applicant to bring documentations - please bring a document or documents which verify your identity and authorization to work in the United States, it is okay to give example, if needed.

in if CRM applicant is rejected or archived by the branch (without negative notes) we can cannot reactivate - FALSE

when applicants calls in to cancel an interview, you must document the call, archive and advise the applicant to call us back when they are ready to reschedule - TRUE

after 3 calendar full notations, this being the 3rd call, you must archive the applicantion - FALSE

what is the process when you are looking for duplicate applications -

  1. use applicant's first name*last name
  2. look at name, phone number, brand, branch, and email address
  3. review each one and keep the most updated or the one with negative notes (DNU, CRT-DNU, etc.)
  4. send merge request through C2 perform

there are multiple websites where applicants can apply, which one is the one we provide in order to see the applications - brand specific site address (Ex. aply.prologistix.com, apply.resourcemfg.com, etc)

what action should you take when the calendar is full the 4th time - archive the application-unable to contact-notation and advise the applicant that " we will call you back once

what are the three main sections of an applications you must review on every call to determine whats the next step of the process -

  1. employment status
  2. notes and activities
  3. assignments

for what reasons would be acceptable to reschedule an interview for

  1. extreme weather
  2. hospitalization
  3. death in family

what do you do if an applicant has a DNU status application, but it has been (1 more than 6months) and (2 less than 6months) - more than 6months * review the notes & activities, if the branch leaves a note that the applicant cant be activated, go by the note. if there are no notes available, call the branch to see if we can activate the application

less than 6months * read DNU script. if applicant request more details, contact the branch

what action you must take for the following statuses: OAE applicant adjudication needs review: (answer) available adjudication complete(answer) DNU- adjudication(answer) previous adjudication DNU'D(answer)

OAE Applicant Adjudication Needs Review: Means that they must complete an individualized assessment (IA) through the Centralized Review

DNU-Adjudication Complete: Did not pass IA assessment and they may have to wait before they will be eligible again.

Available Adjudication Complete: If they are in Available Adjudication Complete: Review notes. You should see a note that says “IA Complete Pass”. This means we can work with them and we update their availability as usual

Previously CRT DNU’d: You must call and speak with CRT to see if file can be reactivated.

when do you place someone on the availability list? provide at least 3 reasons.

  1. when an associate calls in requesting about available positions and has already been finalized
  2. when caller has been in the branch in the last 12months for an interview( finalized applicant)
  3. if associate ended an assignment within the last 12months
  4. when associates ask what jobs, we have available

when the applicant receives a job offers, how can you determine that it was from the branch or from SAS.

what actions should you take when the calendar is full 1st time: document an action - prescreen selected - calendar full notation and advise applicant that "we will call you back once we have the next day available"

2nd time: document a phone call - follow up - calendar full notation and advise the applicant that " we will call you back once we have the next day available"

what is the process for the following scenarios: running late to the interview less than 10minutes and more than 10minutes. -Less than 10 minutes to appointment time - set the expectation that the branch may not be able to see them if they are late.

-More than 10 minutes to appointment time - cancel and reschedule.

what process do you follow if an applicant calls in, you've searched for the application, and one is not found.

when and what qualifies a caller to be transferred to manager/coach

how should handle a phone call for branches not supported by SAS

what is the criteria for reactivating VS activating an application?

if an applicant/associates is struggling to verify any contact information, we can?

What is the difference between level 1, 2 and 3?

ASSESMENT 2

Documentation for associate calling off work

Documentation for associate running late to work

Documentation for calls regarding information about their paycheck (hours, payrate, etc.)

Documentation for calls that does not have its own activity or category (Ex. background check, resume, etc.) - documentation on application level > phone call > contact center > other - must add notes > mark complete

what are the 3 source for associates to check their paystubs online

what is the process for applicants/associates requesting information for available jobs

what is the process and documentation for logging a check discrepancy

if an associate is injured on the job, what action should you take.

when should you place a return call needed and how many times per day can be documented for the same matter

what is the process if someone calls to get employment verification

provide phone number social services 800-660-3399 and commercial 800-367-5690 employer code: employbridge - 11462

associates can access to any income verification online @ theworknumber.com

when should you transfer a call to the hypercare

For what reasons would be acceptable to transfer a call to the branch? Provide 3 reasons. Answer: -Injuries -Client/Company calls -Immediate payroll issues -Notes on file showing branch is attempting to reach them -Drug Test -Background checks -ProveIT assessments

how to reset password administration > reset password > reset 1234 > change

what is the procedure you follow when an associate is seeking assistance on how to sign up with comdata or set up direction deposit

what is the activation code for comdata

how are unemployment calls handle

what is penn foster and how does it work

what features/services should you advise to the applicant to use the mobile app for? provide at least 3

if comdata card information is not available or incorrect on profile, we transfer the call to the branch

we contact the branch for the following: call off work and arrival call (running late to the assignment)

we contact the branch for the following: discrepancy, ending assignment, call off orientation

when looing for

ASSESMENT 3

WHAT IS THE CORRECT DOCUMENTATION FOR CALLS THAT NOT HAVE ITS OWN ACTIVITY OR CATEGORY ( EX. BACKGROUND CHECK, RESUME, ETC.)

WHAT IS THE CORRECT DOCUMENTATION FOR BASIC PAYCHECK QUESTION?

WHAT IS THE CORRECT DOCUMENTATION FOR DNU CALLS

WHAT IS THE CORRECT DOCUMENTATION WHEN PRESCREENING AN APPLICANT FOR AN INTERVIEW

HOW WOULD YOU HANDLE A CALL IF AN APPLICANT CALLS IN AND STATUS SHOWS "OAE APPLICANT ADJUDICATION - NEEDS REVIEW"

WHAT DO YOU IF SOMEONE IS CALLING IN TO CHECK THEIR SICK HOUR BALANCE AVAILABLE? WHERE CAN YOU FIND THIS INFORMATION

WHAT IS THE PROCESS AND DOCUMENTATION FOR LOGGING A CHECK DISCREPANCY

WHAT ARE THE 3 SOURCES FOR ASSOCIATE TO CHECK THEIR PAYSTUB ONLINE

WHEN SHOULD YOU ACTIVATE OR REACTIVATE AN APPLICATION

what is the difference between level 1, 2 and 3 level 1 - requires no experience level 2 - requires some experience and skill level 3 - requires the most skill and ability; oftentimes a certification

WHAT QUALIFIES A CALLER TO BE TRANSFFED TO MANAGER/COACH

IF AN APPLICANT/ASSOCIATE IS STRUGGLING TO VERIFY ANY CONTACT INFORMATION, WE DO?

WHAT IS THE PROCESS IF SOMEONE CALLS TO GET EMPLOYMENT VERIFICATION

provide phone number social services 800-660-3399 and commercial 800-367-5690 employer code: employbridge - 11462

associates can access to any income verification online @ theworknumber.com

WHAT ACTION SHOULD TAKE WHEN SO MEONE IS LOOKING FOR A JOB, BUT THEIR APPLICATION IS UNDER DNU STATUS FOR 1.MORE THAN 6MONTHS AND 2.LESS THAN 6MONTHS

AFTER HOW MANY CALENDAR FULL NOTATIONS

WHEN APPLICANT CALLS TO BE RESCHEDULED AND WAS SELF-SCHEDULED, WE MUST

WHEN SHOULD YOU PLACE A RETUNR CALL NEEDED AND HOW MANY TIME CAN WE RQUEST IT

WHAT FEATURES/SERVICES SHOULD YOU ADVISE TO THE APPLICANT TO USE THE MOBILE APP FOR? PROVIDE AT LEAST 3

HOW MANY TIMES ARE WE ALLOWED TO RESCHEDULE AN INTERVIEW

HOW ARE INJURY RELATED CALLS HANDLED

IF YOU ARE UNABLE TO SCHEDULE AN INTERVIEW DUE TO THE APPLICANT NOT BEING AVAULABLE TO ANY OF THE CALENDAR DATESM WE ARCHIVE AND ADVISE THEM TO GIVE US A CALL BACK WHEN THEY ARE AVAILABLE TO SCHEDULE THE APPOINTMENT

WHEN LOOKING FOR DUPLICATE APPLICATIONS, WE SHOULD ALWAYS KEEP THE 1FRST SUBMITTED APPLICATION

FOR BRANCHES NOT SUPPORTED BY SAS, WE ARE TO CALL THE

IN CRM, THE APPLICANT NEED TO BE SCHEDULE FO AN INTERVIEW IF HE/SHE HAS BEEN FINALIZED OR ENEDED AN ASSIGNMENT WITHIN THE LAST 6MONTHS