Rylan Jenkins, 06 Mar. 2024 , 02:27am Hello T-Mobile, 06 Mar. 2024 , 02:27am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 06 Mar. 2024 , 02:27am In a few words, what would you like to do today? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:27am Trying to place a order T-Mobile, 06 Mar. 2024 , 02:27am Let’s work on your request. [Read] T-Mobile, 06 Mar. 2024 , 02:27am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Rylan Jenkins, 06 Mar. 2024 , 02:27am iPhone 15 pro max 256g black Cedrick, 06 Mar. 2024 , 02:29am Hi Jenkins, this is Cedrick from T-Mobile, I’m happy to help take care of placing an order for you. [Read] Rylan Jenkins, 06 Mar. 2024 , 02:30am Thank you Rylan Jenkins, 06 Mar. 2024 , 02:30am I was trying to make the order earlier but was giving me a issue with pricing Cedrick, 06 Mar. 2024 , 02:31am Having a new device is sounds exciting Rylan! May I confirm if you are planning on getting a new line or upgrading your device? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:35am New line Rylan Jenkins, 06 Mar. 2024 , 02:35am Sorry about the long reply Cedrick, 06 Mar. 2024 , 02:36am Thank you for confirming Rylan. No worries you have me here to process you new device Rylan! [Read] Rylan Jenkins, 06 Mar. 2024 , 02:37am Thank you Cedrick, 06 Mar. 2024 , 02:37am May I confirm Rylan if you want to trade-in your current device? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:37am I was trying to get it done the total is suppose to be 126.86 Rylan Jenkins, 06 Mar. 2024 , 02:37am No Rylan Jenkins, 06 Mar. 2024 , 02:38am No trade it Rylan Jenkins, 06 Mar. 2024 , 02:38am New line Cedrick, 06 Mar. 2024 , 02:38am Thanks so much for confirming, Rylan! [Read] Cedrick, 06 Mar. 2024 , 02:39am May I please know if there are any promotions you're looking to take advantage of? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:40am The iPhone 15 pro max 256g 0 down today Rylan Jenkins, 06 Mar. 2024 , 02:40am Promo Cedrick, 06 Mar. 2024 , 02:41am Got you there! Thanks for that information! Let's have this processed for you right away. Can you please help me with your email address as well as the shipping address? [Read] [Privately] Khim, 06 Mar. 2024 , 02:41am Check pricing details process the AAL. Check if we have DCC waiver promotion [Sent] Rylan Jenkins, 06 Mar. 2024 , 02:42am Rylanjenkins007@gmail.con Rylan Jenkins, 06 Mar. 2024 , 02:42am Com Rylan Jenkins, 06 Mar. 2024 , 02:42am 1201 E 55th street Apt 2 Brooklyn NY 11234 Cedrick, 06 Mar. 2024 , 02:43am Thanks so much! May I please know if you're looking to add the device protection for the new line? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:44am No thank you Cedrick, 06 Mar. 2024 , 02:45am Got you, Rylan! If we are to add the device protection, this will ensure that your device will be covered in any case of loss/theft as well as any accidental damages. How would you like to proceed? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:46am No I don’t want the protection Cedrick, 06 Mar. 2024 , 02:46am Thanks for confirming! Almost done here, Rylan! [Read] Cedrick, 06 Mar. 2024 , 02:49am As one of our valued customers, I'll also go ahead and cover the 2day shipping for you, Rylan. That way, you won't have to worry about any additional charges for this. Sounds good? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:49am Great Cedrick, 06 Mar. 2024 , 02:49am For us to proceed, I'll be sending a one time pin to your line ending in 4254, once received please do provide it back, alright? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:50am 347462 Cedrick, 06 Mar. 2024 , 02:50am Thank you so much! [Read] Cedrick, 06 Mar. 2024 , 02:51am Can you also please help me with the card information we're going to use for the order? [Read] T-Mobile, 06 Mar. 2024 , 02:51am Click here to access our secure forms: https://t-mo.cc/sdvkfbvze1 [Sent] T-Mobile, 06 Mar. 2024 , 02:52am Form Submitted [Sent] Cedrick, 06 Mar. 2024 , 02:54am Thank you so much! The total due today will be $144.61. This already includes the device connection charge as well as the sales tax of the device. The good thing here is that there are no down payments that is required. [Read] Cedrick, 06 Mar. 2024 , 02:55am Shall we proceed? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:56am Why is it 144.61 when yesterday it was 126.84 Rylan Jenkins, 06 Mar. 2024 , 02:56am I will have todo this later Cedrick, 06 Mar. 2024 , 02:57am Great question, Rylan! The sales tax is actually depending on the state that you are in. If we can have the $144.61 paid, I can cover the $35 as a credit directly to your T-Mobile account. [Read] Rylan Jenkins, 06 Mar. 2024 , 02:58am Ok Rylan Jenkins, 06 Mar. 2024 , 02:58am Great Cedrick, 06 Mar. 2024 , 02:58am Would you like for us to proceed? [Read] Cedrick, 06 Mar. 2024 , 02:58am Awesome! Let's go ahead and complete the order now, Rylan! [Read] Rylan Jenkins, 06 Mar. 2024 , 02:59am Yes Cedrick, 06 Mar. 2024 , 02:59am By activating or purchasing today, you agree to the service terms we just discussed, specific terms of your rate plan(s) for service activations, and our Terms and Conditions of Service, which require arbitration of disputes unless you opt out within 30-days. Following our conversation, you will receive an email with additional details on your services and billing. Please be sure to review this completely. Considering the information provided, would you like to continue with this transaction? [Read] Rylan Jenkins, 06 Mar. 2024 , 02:59am Yes Cedrick, 06 Mar. 2024 , 03:01am Perfect! May I please know if you have other cards we can use? It looks like the card we have is currently having issues, can you please confirm if you tried to use the same card to process the order on your end? [Read] Rylan Jenkins, 06 Mar. 2024 , 03:04am Yes I have Rylan Jenkins, 06 Mar. 2024 , 03:05am In my class room with my students can’t answer the phone Cedrick, 06 Mar. 2024 , 03:05am Got you! Can you please confirm the address associated with the card? [Read] Cedrick, 06 Mar. 2024 , 03:05am Oh! Sorry about that, Rylan! [Read] Rylan Jenkins, 06 Mar. 2024 , 03:05am 1201 E 55th street Brooklyn NY 11234 apt 2 Cedrick, 06 Mar. 2024 , 03:07am Got that! Right now, we're currently having an error with the card information, Rylan. This is because the bank blocks the usage of the card if we have already tried to process the order multiple times. Here's what we can do... [Read] Cedrick, 06 Mar. 2024 , 03:08am I can set up a follow up for you tomorrow so we can have this processed together. This will ensure that the card usage will be refreshed as well. Sounds good? [Read] Rylan Jenkins, 06 Mar. 2024 , 03:09am Ok great Cedrick, 06 Mar. 2024 , 03:09am Awesome! With this being said - is there anything else I can do to make your day a lot better? [Sent] Cedrick, 06 Mar. 2024 , 03:20am As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it. [https://www.t-mobile.com/offers/t-mobile-tuesdays](https://www.t-mobile.com/offers/t-mobile-tuesdays) [Sent] Cedrick, 06 Mar. 2024 , 03:27am We appreciate you for letting us assist you today, Rylan. As per what we had discussed, we will reprocess your order Tomorrow and rest assured I was able to set up a follow up on your account already. Everything is all set with your account as well. For future reference you can use this link to process an add a line as well. [https://t-mobile.com/support/account/add-a-person-or-device-to-your-account?cmpid=hw_send](https://t-mobile.com/support/account/add-a-person-or-device-to-your-account?cmpid=hw_send) We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent]