MRC Change

Rate Plan MRC Changes posted in Care on May 22, 2024 5:04 AM PDT

https://c2.t-mobile.com/news/care/rate-plan-mrc-changes

At T-Mobile we are committed to offering the best value in wireless with low prices and a best-in-class 5G network, and we have no intention of ever changing that. As costs continue to rise, for the first time in nearly a decade we’re making small adjustments to the prices of some of our oldest rate plans. The majority of our customers are not included. The small fraction of customers who are included will be notified on May 22.

Included customers will see a rate plan price increase of $2 or $5 per voice line and $2 per eligible BTS line on their next bill, as early as June 5. Customer benefits, their plan type, due date, and all the value they get will remain the same.

Even with these small price changes, we still offer the lowest prices versus AT&T and Verizon with great benefits like taxes and fees included, entertainment & travel perks, and Magenta Status.

What to do Contact your leader to review training content and to complete the assigned course in Magenta U before discussing these updates with customers. Inform customers (if they ask) that we will always let them know before we make any changes to their accounts.
Customers included in these changes will be notified on May 22. Notifications they receive will include a personalized link with details about price changes. Account memos will be updated for included customers by the end of day May 22. Changes will be reflected in their June bill Assist customers with any questions they have about their accounts. Review the MRC Updates One Stop Shop for more information

BTS Segement Memo

You may use this statement

Thank you for reaching out. A portion of our customers who are on some of our oldest rate plans will hear from us about the changes. The majority of customers are not included.

Will update you on the progress of the recent announcement.

Note: For escalated chats that will be stating will be looking around for new options. See msg below...

Even with these small price changes, we still offer the lowest prices versus AT&T and Verizon, with great benefits l

MRC UPDATE POSITIONING

I just got a text message saying you’re changing the price of my plan. What are you doing?

Thank you for reaching out. We’re making small adjustments to the price of some of our oldest rate plans.

I heard you are increasing prices, is that true?

Thanks for reaching out. We’re making small adjustments to the price of some of our oldest rate plans. The majority of our customers are not included. You will receive a text message on May 22, if you are included.

When do these changes take effect?

We’ll notify included customers on May 22. They will see the increase on their next bill, starting as early as June 5