SPIELS · Offline Notepad

OPENING SPIEL:

Hi good day! Thank you for choosing us this is Ane from DoorDash support, how may I make your day easier today?

MINUTES

Please allow me 1 to 2 minutes to personally process this.

Are we still connected?

I want to make sure you have everything you need. If you have more questions or need more time, just let me know.

Just let me know if you still need more time, okay?

I haven't heard back from you, so just to ensure I have everything correct, I'd like to give you a quick call to confirm.

Are we still connected?

Have I resolved your concern?

Is everything resolved now?

Since you haven't responded to my chat, let me give you a quick call.

It's my pleasure to help you with this. Is there anything else I can assist you with?

Is there anything else I can assist you with?

CLOSING SPIEL:

Happy to have resolved your concern! Thanks for contacting DoorDash. We appreciate you!

Thank you for contacting DoorDash. I'm glad I could help you today. If you have any other concerns in the future, please don't hesitate to reach out to us again. Have a great day!

It's been a pleasure assisting you. Thank you for reaching out to DoorDash. We appreciate you. Have a Great Day!

Since I haven't received any response, I'll be moving forward for now. It's been a pleasure assisting you. Thank you for reaching out to DoorDash. We appreciate you. Have a Great Day!

You're welcome! I really appreciate your cooperation throughout the process. I’m really glad I could help you out today! Thanks so much for reaching out to DoorDash — we’re always here for you!

You're very welcome! I'm glad I could assist you today. Thank you for choosing DoorDash, we're always here to help whenever you need us. Have a great day!

I believed I already give you all the necessary answers that you need. I appreciate your patience and understanding during this process. Although I am aware that this may not be the result you were looking for, I sincerely appreciate the chance to assist you. Thank you for getting in touch with DoorDash. Goodbye for now.

You're very welcome! It's been a pleasure assisting you. Is there anything else I can help you with?

You're very welcome! I'm glad I could assist you today. Is there anything else I can help you with?

Great, Is there anything else I can help you with?

Is there anything else I can help you with?

I'm really glad I could assist you today. Thank you for reaching out to DoorDash. We're always here to help whenever you need us. Have a great day!

SCHEDULING

Thank you for your patience. I understand your concern, and I truly wish I could assist further. However, as part of Dasher Support, we're unable to manually create or adjust schedules on your behalf. Scheduling is managed directly through the Dasher app and must be done by you.

EVERY SUNDAY

I understand how frustrating it can be, but currently, no slots are available in your area. Scheduling does need to be done on your end, and as soon as a slot opens, you’ll see it right away. As a tip, advance schedules open every Sunday at 3 PM, so please keep an eye out.

EMPATHY

Thank you so much for patiently waiting, greatly appreciate it.

Aside from this concern, is there anything else that I can help you with?

I truly appreciate your patience it means a lot. After reviewing Allow me 1-2 minutes to personally take care of this for you.

I apologize for the inconvenience this has caused you. I completely understand how frustrating and disappointing it can feel when things don't go as expected. But please don't worry-I'm here now, and I'll do everything I can to help make things right for you.

I'm really sorry you've had to go through this, and I truly appreciate you bringing it to our attention. I'd be more than happy to assist you and make sure we get this sorted out. Please allow me 1 – 2 minutes to check this for you.

Thank you for your patience in reaching out to us regarding this concern and I sincerely apologize for any inconvenience this may have caused. Please allow me 1-2 minutes to personally check this for you.

Hi good day thank you for choosing us this is Ane from DoorDash support. I can completely understand how that might feel and I am here to help. Allow me one to two minutes to personally take care of that for you.

Hi good day thank you for choosing us this is Ane from DoorDash support your excellence I'll make sure this is taken care of smoothly. Allow me one to two minutes to personally take care of that for you.

I'm so sorry to hear about that. No worries. I'm here to help. Please allow me one minute or two to check my resources, and I'll do my best to assist you.

Thank you so much for reaching out. No worries. I'm here to help. Please allow me one minute or two to check my resources, and I'll do my best to assist you.

I truly apologize for the inconvenience you've experienced, and I completely understand how frustrating that must be. Please allow me 1-2 minutes to look into this further so I can assist you better. Thank you for your patience.

I apologized for the inconvenience this has caused you. I can completely understand how that might feel-and I'm here to help. Allow me 1-2 minutes to check it here for you.

I apologized for the inconvenience this has caused you. I can completely understand how that might feel-this is not the experience we want you to have and I'm here to help. Allow me 1-2 minutes to check it here for you.

1-2 MINUTES

I truly appreciate your patience, it means a lot. Rest assured, I am actively working on it. I kindly ask another one to two minutes.

I truly appreciate your patience, it means a lot. I'm still working on this and just need another one to two minutes

I truly appreciate your patience, it means a lot. I'm still working on this and just need another one to two minutes to wrap things up.

Let me take another minute or two to double-check this for you. I'll be right back with an update.

Thanks for patiently waiting, please allow me 1-2 minutes more of your time to sort this out. I want to be absolutely sure everything's accurate before we move forward. Let me take another minute or two to double-check this for you. I'll be right back with an update.

I truly appreciate your patience it means a lot. After reviewing Allow me 1-2 minutes to personally take care of this for you.

Allow me 1-2 minutes to personally check here in my end.

Allow me 1-2 minutes to personally check options here in my end.

COD & ALCOHOL

Thank you for patiently waiting! Since the customer is unavailable and consumer’s ID could not be verified, the order must be returned to the store. Just let me know

Please select 'Can’t verify' on the Identity Verification screen (ID scan modal) and follow the in-app prompts to proceed.

You’ll receive additional pay for returning the order, which will be displayed in the app.

Once you confirm, the app will guide you to the 'Return items' screen to complete the process.

CASH ON DELIVERY

Thank you for patiently waiting! Since the customer is unavailable and you are unable to collect cash. Kindly please follow these steps:

Select "Help" on the top right corner of his app

Choose "Issue Collecting Cash Payment". Please be informed that you must be within the geofence of the delivery address in order to see the option.

Select “Customer Unavailable” or "Can't Reach the Customer"; this will trigger a return delivery.

You need to contact the Customer and wait for the 5 minutes timer to finish before you can see and tap "Report an issue" in your app.

CANCEL ORDER

DX RECEIVE HALF PAY

Thanks for letting us know. We’ll go ahead and cancel the order on your behalf. You’ll still receive half-payment for your efforts. I hope you're able to get the flat tire sorted out soon—please take care and let us know if you need anything else.

ASK 1st BEFORE CANCEL/UASSIGN DX

Thanks for patiently waiting! We can cancel the order on your behalf and you’ll still receive half-payment for your efforts. Would you like me to proceed?

Thanks for patiently waiting! We can cancel the order on your behalf and you’ll still receive full-payment for your efforts. Would you like me to proceed?

Thanks for patiently waiting! We can unassigned you from this order on your behalf without affecting your ratings. Would you like me to proceed?

Thanks for letting me know. Allow me again 1-2 minutes to process that right away.

CANCELLED/UNASSIGNED

Hi! Thank you so much for patiently waiting! I’ve successfully cancelled the order, and no worries—you’ll still receive full pay for your time and effort. You may now proceed to your next dash.

Hi! Thank you so much for patiently waiting! I’ve successfully cancelled the order, and no worries—you’ll still receive half pay for your time and effort. You may now proceed to your next dash.

ASK DASHER

Thanks for patiently waiting! We can cancel the order on your behalf and you’ll still receive half-payment for your efforts. Would you like me to proceed?

UNASSIGNED

If you unassign the order, please note: you will not be eligible for payment, and your completion rate may be negatively impacted. Before proceeding, I just want to confirm: do you still want to unassign from this order?

Since you've already picked up the order, you have two options : Complete the delivery to receive the full pay. Unassign from the order, but please note: You will not be eligible for payment if you unassign your completion rate may be negatively impacted. Before proceeding, I just want to confirm, do you still want to unassign from this order?

UNABLE TO DROP OFF

App Unable to Mark as Delivered:

I’m really sorry you're having trouble marking the order as delivered. I know your time is valuable, and I appreciate your patience. Let me help you resolve this, so we can complete the delivery without any more delays.

Hi! Thank you so much for patiently waiting. I've already marked the order as delivered. You may now proceed to your next dash. Take care and stay safe out there!

I'm so sorry about that no worries I'm here to help please allow me one to two minutes to mark the order as completed

Thank you so much for your patience. The order successfully marked as completed. Thank you for completing the delivery. You may now continue to your next dash.

I'm so sorry about that no worries I'm here to help please allow me one to two minutes to mark the order as pick up

Thank you so much for your patience. The order successfully marked as Picked up. Thank you for completing the delivery. You may now continue to your next dash.

Unable to Complete Parcel Order:

I’m sorry you're unable to complete the parcel order. I know how important it is to get these things done efficiently, and I truly appreciate your time. I’ll help you figure out the next steps to resolve this quickly.

CALL

I understand you're looking for help and would prefer to speak with someone on the phone. While I can only assist you through this chat, you can reach an agent directly by calling 855-431-0459. They'll be able to provide the assistance you need.

I understand that you prefer to resolve your concern via a call. May I know the details of your concern first before I proceed with the call?

Hi, this is Ane from DoorDash Dasher Support. I was the one assisting you earlier. I just wanted to follow up with a quick call to make sure you have everything you need. Since I wasn't able to reach you directly and reached your voicemail instead, I've provided the full resolution to your issues and concern via chat. Feel free to check it at your convenience. Thank you for being such a valued part of the DoorDash community. Goodbye!

CONFIRMED ORDER delivered ( call Cx)

Hi am I speaking with CX name, I just wanted to check and confirm if you successfully receive your order, which was dropped off by our dasher, name of Dx.

AFTER CALL SPIEL

Thank you so much for picking up the call and confirming the resolution. I will now be ending the chat. Thank you for contacting DoorDash and enjoy the rest of your day!

PUSH BACK SPIEL

I understand this wasn't resolution you have for. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for contacting DoorDash.

I know this isn't the result you wanted and I appreciate you staying with me through it. I will now end this chat and if you have any further question or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for contacting DoorDash.

ASKING SUPERVISOR/MANAGER

I understand that you're asking supervisor right now, I'm the best person available to support you. I want to make sure I've done everything I can, can you tell me what issues are you having?

While the supervisor isn't available right now. I will do everything. I can support you and make sure this escalated properly.

PROFANITY

Kindly be reminded that using offensive or discriminatory language towards our support team is not permitted as per our community guidelines. To ensure we can continue assisting you effectively, could you please refrain from using such language. We are here to help resolve your concern and would appreciate your cooperation in maintaining a respectful conversation. Thank you for your understanding.

As mentioned in our previous messages, the continued use of offensive and discriminatory language prevents us from providing further assistance, as it violates our community guidelines and creates an unsupportive environment for our team. Therefore, we are now ending this chat. If you have other inquiries in the future, we kindly request that you communicate respectfully with our support team so that we can assist you effectively. Thank you for your understanding.

NEGATIVE RATINGS

I understand how important your ratings are and how they reflect your hard work period at this time, however, DoorDash support is not able to offer a rating adjustment. We know this may be disappointing, and we truly appreciate the effort put into every delivery.

Thank you for reaching out I understand how concerning it can be to see low ratings, especially when you're committed to providing great service. Please allow me one to two minutes to check here in our system However if you believe rating was given unfairly or due to circumstances beyond your control, I will document this case so that our specialized team is aware of your situation, which appears to be unfair on your part.

thank you for your patience, I've documented your situation, and this will be forwarded to our specialized team for review period we do not tolerate any form of mistreatment towards our dasher, especially when you've given your best to assist the customer.

After checking on our end, Please note that we're not able to manually adjust any ratings. However, we understand that this situation wasn't your fault, and we want you to know, we've got your back in this. We will document this case truly so our specialist can docket comprehensive review period if they determine that the issue was not your fault, any negative ratings will be automatically removed from your account. Rest assured, we are committed to supporting you throughout this process. Also, as you continue accepting and completing orders, any negative impact will naturally disappear over time so no worries.

LOW EARNINGS

Thank you for reaching out, and I truly understand how discouraging it can filter receive smaller or less desirable orders. Please know that this situation is usually temporary.

As you continue accepting and completing orders consistently, the system will recognize your reliability and may offer you higher paying opportunities over time. maintaining a strong completion rate and customer satisfaction can also positively impact the types of order you receive.

NOT LETTING ORDER

NOT BUSY

I checked your area, and it currently has more Dashers than the number of available orders. You might want to try starting in a nearby area with fewer Dashers to increase your chances. Just a heads-up, if you switch areas, you may not be able to restart your current Dash.

At the moment, it’s possible that your area is experiencing lower demand or a temporary imbalance between available Dashers and customer orders. This can sometimes result in longer wait times and lower-paying offers. Please know that this isn’t a reflection of your account performance.

Thank you for patiently waiting, as per checking here in my end the availability in your area is currently low, which means the number of dashers is more than the number of orders that is why you're not getting orders. I firmly suggest to you much better to look for another area that offers peak hour so that you will receive an order.

I'm sorry to say but orders are system generated that we can't control, it is randomly distributed to dashers and we also can't manually assign it.

NORMAL

I checked your area, and there are currently more Dashers than available orders. You may have better luck if you head to a busier area or near popular restaurants, as this can increase your chances of getting matched quickly. You can also try navigating to another hotspot to maximize opportunities.

BUSY/VERY BUSY

I checked, and your area currently has fewer Dashers than usual, so you should be able to get an order soon. Just to clarify, orders aren’t prioritized for anyone—they depend on what customers place and are randomly distributed among Dashers. In the meantime, you may also try some troubleshooting steps on your end in case the issue is related to the app.

I've sent an email for your reference-please feel free to check it at your earliest convenience. It contains all the details you might need moving forward.

REMAKE ORDER

We kindly asked if we could please you make the order. Rest assured, you will still be compensated for it. Thank you so much for your understanding and continued support.

MX CLOSED

I'm sorry to hear that the store is closed that's definitely not what you expected, and I appreciate your bringing this to our attention. Let's get this address for you so it doesn't affect your dash.

if you arrive at store and find I don't know that it's closed comma that it's close, please use the in app South dash help feature the reported. Here's how;

tap on the question mark icon in the dasher app once you're at the store

Select the 'store closed' option

Take photo when prompted.

Submit the report by tapping' Mark store closed'.

Please remember that store closures must be reported through this feature. If the app is able to verify the closure, you will automatically receive half pay on eligible orders.

Thank you so much for your Patience. I just wanted to let you know that the order has been successfully unassigned from your account.

RETURN ALCOHOL

I understand this might be a bit unexpected, but since we weren't able to verify the consumers ID, we'll need to return the order to the store for safety and compliance reasons.

When you're on the identity verification screen, kindly tap can't verify and follow the prompts provided in the app. It will guide you through the next steps smoothly.

Please rest assured, you will receive additional pay for returning the order, and the exact amount will be shown in the app.

once you proceed, you'll see the return item screen, which will walk you through the return process

Since you cannot verify the customer's ID, you must return the item back to the store.

select can verify on the identity verification screen (ID scan modAL) and to follow in-app prompts.

You will receive additional pay for returning the orders, as displayed in the app.

Select "Continue" and Follow these instruction:

tap "continue" in the app to initiate the return

this will prompt you to navigate back to the merchant where the order was originally pick up.

once you're back at the store, kindly follow the in app instruction to complete the return as successfully.

Had to check out lane.

request a return from the cashier

hand over the items and the receipt

please wipe your red card when prompted.

finally, take a clear photo of the return receipt and upload it in the app.

Pay/Earning Issues [in transit pay] - must send 2 CPTS

Upon checking your account, I can confirm that the amount you're trying to cash out is still pending, which is why the option isn’t currently available. Your payment was processed on October 19, and you should see the funds in your bank account within 2–3 business days. You can also track the status of your payments in the Dasher app by going to: Earnings > Deposits and Transfers I’ll follow up with an email containing more details for your reference.

I really understand how upsetting this must be. While I can't speed up the bank's processing time, you can also contact your bank about this .Send a confirmation email showing that your payment was processed on October 19, which you can show to your bank.

[payment not yet reflected]

Thank you for reaching out. I've reviewed your account and I can confirm that the payment is already been processed and is currently available in your balance. Please allow some time for the payment to reflect in your Dasher earnings. It has already been processed on our end, so you should see it shortly in your app.

If you're not seeing it just yet, the payment may still be in the process of posting and should reflect by the end of the day.

Please allow some time for the payment to reflect in your Dasher earnings. It has already been processed on our end, so you should see it shortly in your app.

[cod withholding]

Thank you for waiting. Here's a quick summary of your earnings: you've earned a total of Cashless Amount from your cashless deliveries and collected (COD Amount) in Cash on Delivery (COD) payments directly from the customers. Since the COD amount is already in your possession, it is deducted from your cashless earnings, resulting in a final payout.

The reason you're not seeing your payout is because you had a Cash on Delivery order that was deducted from your Door dash balance. Specifically: You had a COD order with a deduction of $[amount]. Your current COD balance is $[amount] which means that amount still needs to be recovered. Until this balance is cleared, future payouts will continue to be adjusted to offset the COD amount. So if you receive another payout, part of it may be used to cover the remaining COD balance. Once the full amount is recovered, your earnings will return to normal.

The Cash on Delivery order I'm referring to is from a past delivery where the customer paid you in cash at the time of drop off. In these cases, Doordash deducts the cash amount from your app balance to reflect that you've already received payment directly.

Thank you for patiently waiting. Yes you can keep the money. For every Cash on Delivery (COD) order, the amount subtracted from the Dasher’s balance is calculated by taking the total cash the customer is expected to pay and subtracting the guaranteed minimum payment for the Dasher. Any tips received from the customer are not deducted and are entirely kept by the Dasher.

The cash you receive is for you to keep, as that is supposed to be the payment for the store however since you'll keeping that cash the payment for the store will deducted through your account. Rest assured you are not in a disadvantage since the amount deducted from your account is equal to the amount you collected from the customer.

Okay thank you for that. As I check on my end. The order is a COD (Cash on Delivery) order. For every Cash on Delivery (COD) order, the amount subtracted from the Dasher’s balance is calculated by taking the total cash the customer is expected to pay and subtracting the guaranteed minimum payment for the Dasher. Any tips received from the customer are not deducted and are entirely kept by the Dasher.

[Earn per Time]

I just want to set proper expectations. The amount you will see is only the accumulated earnings you will get if you dash in an hour, which does not mean that you will get that amount on top of your total earnings. But keep in mind that earning per hour always depends on how many orders you complete in that hour the moment you accept the order. It's almost the same if you choose earn per offer; the deliveries you complete really matter.

Earn by Time means you will be paid the dollar amount for each delivery only if that delivery took you an hour to complete. For instance, if a delivery only took you 30 minutes to complete, that would mean that you would be getting half of the dollar amount for that delivery alone, tips and promotions included.

IDV I completely understand how important it is for you to get back on the road, and I’m here to help you through the next steps. Regarding your Identity Verification (IDV), you have the opportunity to file an appeal and wait for a final decision from our specialized team.

To start this process, please submit your appeal through this secure form: Identity Verification Appeal Form. https://doordash.workflowcloud.com/forms/b9499405-063a-425b-9d98-5b64d40950bd

I want to be transparent about the timeline so you know what to expect—appeals can take up to 10 business days to be reviewed, excluding weekends and holidays. Once a decision is made, you will receive an email with all the details. We appreciate your patience while our team carefully reviews your case.

All About Background Check Since DoorDash uses Checkr as our third-party background check provider, we’re unable to directly send a new background check ourselves. However, here’s what you can do: Visit the Checkr Candidate Portal: Go to https://candidate.checkr.com Log in and submit a request: Once logged in, you can explain the issue — including the incorrect birthdate — and request a new background check or dispute the previous one. Include all relevant details: Be sure to mention that the dispute window has passed and that the original report contained incorrect personal information.

DoorDash uses accredited third-party background check providers, including Checkr to run secure background checks on all prospective and existing Dashers. Background checks are initiated as part of the signup process, before allowing individuals to access the platform to accept offers as new Dashers. For the continued safety and security of all members of our community, background check reruns are performed under certain circumstances. This allows us to receive and evaluate potential new or updated criminal history records through real-time data sources.

Clear

Clear: Your background check is clear and you are ready to move on to the next step in the sign-up process. You should have received an email from no-reply@checkr.com with the following message:

"Congratulations! This message means you have completed and cleared the background check step. Finish the next steps in the app to start dashing."

Please note: In certain locations, there may be a waitlist to start dashing right away, and you will need to wait for a welcome email from DoorDash

In Progress

Consider: Your background check has been processed by Checkr and has been shared with us for internal review. Click here to view your current status.

The Consider status means that Checkr has processed your background check, but the results require additional review.

Reviews are typically completed within 5 business days. To see the results of your review and if you are eligible to Dash, please search your email inbox (the address associated with your Dasher signup) for an email with the subject ‘Pre-Adverse Action Notice’ or ‘Post-Adverse Action Notice’.

Pending: Your background check is still being processed by Checkr. Click here to view your current status with Checkr and whether they need additional information from you in order to complete your background check.

Sometimes Checkr may require additional information in order to complete the process. Please provide any additional information requested by Checkr by logging in to the Checkr Candidate Portal.

If Checkr has not requested any additional information or if you have already submitted the requested information, this means your background check is still being processed by Checkr. DoorDash is unable to expedite or provide estimates on wait times, because the reports are compiled and completed by Checkr, not DoorDash. Please visit the Checkr Candidate Portal for the most up-to-date estimated completion time. For additional information regarding estimated completion times, please contact Checkr Support.

Disputed: Your background check dispute is being reviewed by Checkr.

If you have disputed the results of a report with Checkr, then you may see this status. It means that Checkr has received your dispute and is reviewing it.

Disputed background checks can take up to 30 days. However, if the Dasher provides new documentation for the dispute toward the end of the 30-day period, Checkr will have an additional 15 days to complete the investigation.

Q: How can I check the status of my background check? A: The background check process varies, but it can take 5-7 business days and, in some instances, a bit longer. If you have questions about the status of your background check, you can reach out to Checkr for more information by:

Clicking on the link below and providing the phone number, email, social security number, and date of birth you used for your background check. Once you have provided the information, click the Get Status button.

Checkr Candidate Portal- https://candidate.checkr.com/login#login

Q: I received the 'Pre-Adverse Action Notice' email, what can I do? A: If you are:

Signing up to become a Dasher:

If you received an email with the subject 'Pre-Adverse Action Notice', this means that based on the information in your background check report, you may be precluded from proceeding with the sign up process. After the Pre-Adverse Action notice is sent, you will have 10 days to dispute the results of your background check. If you would like to dispute your results, please carefully follow the steps below:

If you believe the findings of the Checkr report are inaccurate (e.g., the charge(s) listed are not your own, details of the charge are incorrect, out of date, etc.), please contact Checkr via their Checkr Candidate Portal. Through the candidate portal, please follow the dispute process which involves specifying what you believe to be inaccurate on your report and following the appropriate steps. For questions or assistance, please contact Checkr Support.

If the findings of the Checkr report are accurate but you would like to provide additional information for consideration regarding the circumstances surrounding the information or charge(s) on your report, or otherwise, please email checkr-review@doordash.com from the email address you used to sign up. If DoorDash does not hear from you within 10 days from when the Pre-Adverse Action Notice was sent to you, DoorDash will make a decision based on the available information.

An active Dasher:

If you received an email with the subject 'Pre-Adverse Action Notice', this means that based on the results of your background check report, you will have 10 days after the Pre-Adverse Action notice is sent to dispute the results of your background check. In the meantime, your Dasher account will be unavailable. If you would like to dispute or appeal the initial results, please carefully read the following:

Q: I received a'Post-Adverse Action Notice' email, what can I do? A: If you received an email with the subject 'Post-Adverse Action Notice', this means that more than 10 days have elapsed since your first Pre-Adverse Action Notice (see above) was sent to you via email, and your Dasher account has been deactivated from the platform. However, you still have the ability to do the following:

You can submit a deactivation appeal via this form, and our specialized team will review your appeal.

App Issue [camera permission]

How do I enable camera permissions? A: If you've received the below message during the Persona verification flow, you'll need to enable the correct camera permissions for your browser and/or device.

Here are some ways to enable camera permissions in different browsers and different devices.

If you're on Chrome, please follow the steps in the relevant link below: For Desktop - https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en&oco=0 For iPhone & iPad - https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DiOS&hl=en&oco=0

For Android- https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DAndroid&hl=en&oco=0

If you're on Firefox, please follow the steps in the link below: For Mobile or Desktop https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions#w_using-firefoxaos-address-bar-to-clear-camera-or-microphone-permissions-for-a-site

If you're on Safari, please follow the relevant steps below: For Desktop- https://support.apple.com/en-ph/guide/safari/ibrwe2159f50/13.0/mac/10.15

For mobile devices below iOS 13, check your "Camera & Microphone Access" in your Settings: Go to Settings on your device Scroll down and open Safari Ensure "Camera" is set to "Ask" or "Allow" For mobile devices on iOS 13, tap the "AA" icon in URL bar in the top left. Then tap "Website Settings", which will enable you to set camera permissions to "Allow or Ask" instead of "Deny".

If you're on Microsoft Edge, please follow the steps in the link below: For Desktop- https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857

If you're viewing the Persona verification flow via an iOS or Android app, check your device settings: Go to Settings on your device Go to Apps Find the app that you wish to enable camera permissions for Find the App Settings and allow camera permissions

[gps]

I'll go ahead and document this delay in your account, notating that it was a caused by a GPS error. In the meantime, if this happened again, here are a few tips to avoid similar issues.

Use a secondary GPS app like Google Maps or wave to cross-check the route before heading out. If the address seems off or unclear, don't hesitate to contact the customer early to confirm.

[basic troubleshooting steps]

(1) Close and relaunch the Dasher app. (2) Make sure you’re on the latest app version. (3) Switch between WIFI and mobile data or restart your phone. (4) Wait a few minutes and try again, as the system refresh often clears this up.

Educating Dasher SCENARIO xx Scenario 1: DX ASKING FOR EXTRA COMPENSATION BECAUSE OF HOW FAR THE AREA IS.

I'm so sorry to hear that the delivery took you to an area that was further than you expected. I understand that a longer distance can impact your time and fuel. I can confirm that the Dasher pay for each delivery is calculated based on the estimated time, distance, and desirability of the order. This ensure you're compensated fairly for each delivery you complete. While we are unable to provide additional compensation beyond the initial offer, I want to thank you for going the extra mile to make sure the customer got their order, We truly appreciate your effort.

I'm so sorry to hear that the delivery took you to an area that was further than you expected. I understand that a longer distance can impact your time and fuel. We appreciate you going the extra mile to get the order to the customer. However, the pay for each delivery is calculated based on several factors. The amount you saw when you accepted the offer already accounts for the full order already accounts for the full route, Unfortunately we are unable to provide additional compensation for this delivery. We value your effort and dedication, and we are always working to provide the most transparent and fair offers possible.

Scenario 2: DASHER WANTS REIMBURSEMENT BUT HAVEN'T DELIVERED THE ORDER YET.

Thank you for reaching out and for paying the order out of your pocket and i do apologize for the inconvenience that the red card was not working. However, We've reviewed the order and confirmed it hasn't been delivered yet. Please complete the delivery first and once you've completed the delivery you can contact us again so that we can process your reimbursement.

Thank you for reaching out, And i do apologize for the inconvenience with your Red Card. I understand you paid for the order yourself, And i appreciate you doing that. We've reviewed the order and confirmed that it has not been delivered yet. Please complete the delivery first. Once you've completed the delivery, contact us again and we'll be able to process your reimbursement.

Scenario 3: DX ASKING FOR REIMBURSEMENT BECAUSE ORDER WAS ALREADY PICKED UP BY ANOTHER DASHER.

Thanks for reaching out about this order. I understand that you are requesting reimbursement, but after reviewing our records, we've confirmed that the store already received a payment for this order. Since the order was already paid by our system we are unable to process your reimbursement request. I do apologize for the confusion this may have caused.

If ever you encounter about this issue again about an order getting picked up by another dasher, Best thing to do is to contact us so that we can handle it properly. We can either cancel this or ask the merchant to remake the order. In this case you don't have to pay again.

Scenario 4: TELL DX TO EXPLAIN TO CX THAT THEY MUST CONTACT CUSTOMER SUPPORT.

Thank you for reaching out and i do apologize if customer is experiencing such inconvenience, However as per checking it here the order was already completed here in our end. You can continue with your dash and please inform or advise customer to contact Customer Support right away so that they can either get a refund or a free redelivery.

I'm so sorry to hear that the customer is having this issue, I understand how frustrating that can be. Based on what I'm seeing on my end, it looks like the order was successfully completed. Please feel free to continue your dash. I recommend that you let the customer know they should contact Customer Support directly for a refund or to arrange a new delivery.

Scenario 5: NO PAY FOR UNASSIGN

I do apologize for the inconvenience that the order is too far and you want to be unassigned from the order. However please note that unassigning orders may impact your completion rate and you are not eligible any pay. But, orders that has 10 minutes wait won't affect your ratings at all.

Scenario 6: DX GAVE AN UPDATE FOR DELIVERY

Thank you for giving us an update regarding this order, We really appreciate your efforts. Don't worry we will add the notations to make sure this will not affect you at any chance. Also make sure to update the customer to avoid receiving a bad rating as communication is always the best solution in this type of situation.

Scenario 7: DX WANTS TO KNOW IF THEY CAN HAVE SOMEONE DRIVE FOR THEM

Thank you for having interest in becoming a dasher, Yes you can have someone drive for you as long as you are with the person so that it will not get tagged as fraudulent activity and the account might get deactivate due to this.

Scenario 8: DX WANTS TO REMOVE ADDRESS FROM APP

I'm really sorry to hear that you had to go through such a difficult and unsafe situation. It's completely understandable that you feel frustrated and concerned. Being in a position where you have to choose between your safety and completing a delivery is a terrible spot to be in, and it's even worse when you don't have a way to contact anyone for help.

Scenario 10; DX WON'T PROVIDE NEEDED INFORMATION FOR ESCALATION.

I understand that this is frustrating, However as part of the process these informations are needed for us to further assist you with this concern. Since you won't provide the needed information, I will now end our chat. Thank you for contacting DoorDash Dasher Support.

Scenario 11: DX WANTS COMPENSATION SINCE THE ORDER WAS ALREADY PICKED UP BUT DASHER ALREADY UNASSIGNED ON THEIR OWN.

I understand there was an issue with your recent delivery. However, as per checking it here once you unassign yourself from an order, the system automatically closes the opportunity for compensation. we can only process payments for issues that occur while you are actively working on an order. If ever you encounter the same issues once again, It is better to contact us so that we can contact the merchant to check if they can remake the order.

Scenario 12; DX WANTS TO REMOVE RATING BUT IS NOT ELIGIBLE.

Unfortunately, your request for a rating adjustment has been reviewed, and we are unable to make any changes at this time. Ratings are designed to reflect the customer's experience, and support can only make adjustments in specific, rare circumstances, such as when a technical issue prevents a delivery from being completed. We understand this may be frustrating, but this policy is in place to ensure the integrity of the rating system.