FLOW

Hello, Thanks for calling Ticketmaster. My name is Bell, how can I help you today?

Just to make sure that I got your concerned correctly, you called us because

Sure, I will definitely assist you with the _____________. Before that is it okay with you if I ask you some questions?

REFUND: I understand how important it is to get your refund. ERROR: I do apologize for the inconvinience that you are encountering right now upon visiting our website

but....

Don’t worry, I’ll make sure that this will be taken cared of before we end this call.

Before anything else can i have your name please?

Just to make sure that i got your concerened correctly, so you ___________, is that right?

For security purposes, may I have your Billing Zip Code and the Last 4 digits of your purchase card

Resolution

For reacap...

Just to make sure that I covered everything today, is there anything else that I could help you with?

For your future needs, feel free to visit our website at www.ticketmaster.com.

Once again, this is Bell. Thanks for reaching out to Ticketmaster today. Bye for now thank y

Since this is a resale concern, i will be transferring you to the resale department for further assistance. please stay on the line